Irina Serb
July 30, 2024
Good day, the review is harsh. I do not recommend. First, from the pleasant, the hotel has 20 floors, a beautiful view of the city and the sea (I indicated in the booking a high floor and view - the room was provided), there is an underground car park, open 24/7, not guarded at night, a little shabby. Access to cafes, restaurants, in the shopping center, the possibility of breakfast, lunch, dinner 24/7. Very polite staff (I want to emphasize that all hotel service is based on the staff, but not on the management!)
From the unpleasant and why I do not recommend: the hotel has been renovated, but the technical part of the service is very weak, the operational part of the service is practically absent. We checked into the room, the room is adjacent to another room with a door, it has been renovated, overall it is well cleaned, but the chair in the room is very old and worn, the cover on the TV remote control is missing, the duvet covers are small and do not cover the blanket completely, the sockets are screwed on haphazardly, the small mirror in the bathroom is without bolts, when we checked in there were dirty towels hanging in the room and clean towels were lying separately. The bathroom accessories include 5 bottles of shower gel, shampoo and one body lotion. There was a tea set, and water in bottles every day (this is one of the pluses). I would like to separately thank the gentleman on the evening shift from the housekeeping department, he replaced all the towels, brought extra pillows, thank you very much, very polite. It seemed that the hotel was renovated and everything is maintained by individuals (staff, but not the hotel management as a whole. For example, again upon arrival the room was clean, but it seemed that one person was cleaning and due to lack of time did not check additionally what shortcomings remained in the room. About breakfast: quite, you can find everything you need, the only thing is that the vat with soup is very hot - adjust the temperature, guests burn themselves when opening the lid.
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