Hotels Near Sinar belawa in Jakarta

What an excellent and surprising services of the hotel staff since the front office who are really nice and helpfull and including the room boy who are really understand their job description to give the guest of hotel a premium services and lovely hospitality. Great and keep it as its and make it better Always.

Once, I told you this is not the first time to stay in this hotel. I always choose this hotel because the location close everywhere, and I think for the cleanliness good enough. But Idk why I never get ‘’THE BEST SERVICE” from reception. They are really unfriendly, especially ‘’Erika’’ as I said, this is not my first time staying at this hotel. and I often meet her. but I've never seen her smile. unfortunately when someone stays in a hotel what is expected is a good service, right?? But you didn’t get what you expected here. Let me tell you my bad experience. I stayed in this hotel for 2 night. The first day I checked in, I got room 1501, and the air conditioner was problem, then I Asked reception to move, and I moved to 901. Again, the bed not balanced ”jomplang''. You can check one of the bed from 901 (twin bed). And I moved again to 910. The room was ok But….. u know??? On second day I extended my room, and I asked to move to another room even with same type (twin bed) reception said their are fully booked. But, I checked on travel agent (agoda, booking.com, traveloka) THEY STILL HAVE ROOM. What you think??? They are was lie to me. One of my question is, why you didn’t allowed me to move when I extend? If you said your hotel was fully booked, and high occupancy, you couldn’t give early check in to guest. But when I came to reception to update my key around 12.00, I saw the guest can check in at the time. How come??? Waaiiittt… not only that, When I called to reception (erica) I asked her to clean my room and join my bed due to they didn’t allowed me to move and they said Queen bed was fullbooked. And she said YES. But when I left hotel around 3pm on Saturday, feb 26. I put make up room sign on my door knob, and I see housekeeping In the front of 901 he’s still cleaning that room. Then, I came to reception to payment my room, and extend my key. When I came back to hotel around 23.00, I really feel tired. and I really want to take a rest when I arrived to my room. And TARAAAA…… it’s really suprisingly, they are really SURPRISE ME. MY ROOM STILL DIRTY AND UNTIDY. I asked to reception why they didn’t clean my room? I asked to move and ofcourse she said full. Then she offer me, housekeeping will come to clean my room. And ya, there is no another choice. I said okay, just do it right now. Again again and again, no one comes to my room after 20 minutes I'm going to reception and met with indah but she's just listened what I said, unrespectful, unresponsif. I have to wait 20 minutes for housekeeping come to my room and ofcourse I need to wait him to clean my room. I asked indah to confirmed to me why this case happened? Guess what?? No one confirmed to me. The last, no apologize from reception when I checked out. I really really feel DISAPPOINTED!! All good comments here about their service is not real.

On the 2nd night, the hotel changed the bed sheet and now it's super clean. The club staff are extraordinary, they made sure my daughter that has many allergies is able to enjoy the good food. Thanks for Ms. Aksha, Mr. Emyr, Mr. Aksay, Chef Doddy, Ms. Wenny, Ms. Theresia and others for exceeding our expectations. After the incident of an unforeseen event next to the hotel causing the noise till 12am on the first night, the guest relation Ms. Salsa checked us to make sure we enjoyed our stay. Thank you so much. The breakfast in Anigre is superb. Many options with various local excellent dishes, from yellow rice with complete condiments, sweet and savory cooked to order, various noodles with local soup taste. The breakfast at the lounge is more international high quality dishes. Both are great and we are glad to get the chance to try both options. The Gandaria City mall is one of the most complete malls with various excellent restaurant options. The only opportunity is that we are expecting a sofa bed as advertised by Trip.com for a large king room. Trip.com needs to make sure the accuracy of the room has possible variation. In conclusion I will definitely come back to this hotel

I highly recommend this hotel cause they gave best service ever. Thank you so much for a good service. This hotel feels like 5 star hotel……… otherwise I won’t stay here. But when I know this is 4 star hotel I’m shocked and surprisingly happy as well cause u don’t have to pay more to get 5 star service.

The best thing of this hotel is that it is connected to the mall. And it's a huge mall so lots to see, eat and do. Rooms are the standard business rooms, nothing much to shout about. Service is as expected from any 5 star hotel. not extremely great. But we did feel the service of the lobby lounge crew was better than the reception staff. Also when we were checking out, we called for bell service but nobody piked up the call. We had to bring our luggage down to the lobby ourselves.

Very nice location , good location with malls around ( lippo and Puri mall ) , spacious room and clean , service excellent always ready to serve . Special thanks to Wuri from the reception ; she helps me to shop in malls by translating me into the local language . Thanks to her manager for the approval. Well done and thanks again !

What a great experience to have family staycation at double tree by hilton bintaro jaya. The hotel staffs were so friendly (we got yummy welcome cookies when we check in) and fast response to guest needs especially when there was any trouble with parking payment system. However it was solved quickly. The room were very clean and we got a nice view from the our room. The breakfast was also tasty. The swimming pool was very clean and had a great view. it also has a small pool for children and my son enjoyed it a lot. Overall it was a great experience to stay here. We’ll definitely come here again when we want to enjoy another staycation.

Great hotel, warm ambience and really like home, the experience overall good, and the staff very generous and always welcome, i will stay again in the future when i go to jakarta selatan, i went to pondok indah mall its very close

Clean and tidy! The customers and cleaners there are very friendly and do their job well! I feel safe and sleep well during these few days trip in Neo Puri Indah Hotel.