Crowne Plaza Hangzhou One Thousand Island Lake

Crowne Plaza Hangzhou One Thousand Island Lake Reviews

Crowne Plaza Hangzhou One Thousand Island Lake

Linghoushetangwukou, Xin'anjiang Sub-district, Jiande, Zhejiang, ChinaView Hotel Details
Crowne Plaza Hangzhou One Thousand Island Lake
Crowne Plaza Hangzhou One Thousand Island LakeCrowne Plaza Hangzhou One Thousand Island LakeCrowne Plaza Hangzhou One Thousand Island Lake
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Crowne Plaza Hangzhou One Thousand Island Lake Guest Reviews

4.7/5
Outstanding
1905 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1905)
Positive reviews(1843)
Reviews with photos/video(1018)
Friendly front desk staff(226)
Secluded lake view(163)
Perfect for kids(136)
Close to amusement park(64)
Has an infinity pool(60)
Has play area for children(48)
Negative reviews(61)
Guest User
1 King Standard Lake View
Stayed in Apr 2024
Travel with friends
14 review
4.2/5
Very Good
Posted on Apr 6, 2024
The hotel is beautiful. My room had a great view. It's quiet and serene. The staff speaks English and they are very polite and very helpful! The hotels has 2 restaurants and neither of them serves food all day. There is no restaurant nearby. So if you arrive hungry then you stay hungry. The TV in the room has terrible sound, as If TV speakers are removed on purpose. The rooms don't have sound insulation may be that's why TV's speakers have been removed.
Response from Property: Dear guest, thank you for choosing to stay at the Crowne Plaza Hangzhou Qiandao Lake. We take the issues you mentioned in your comments very seriously, and we have been working hard to ensure that our pricing matches the quality of service we provide to our customers. If you encounter any problems during your stay, you can always contact us. Each of our employees hopes to bring guests a satisfactory stay. Thank you again for your feedback. Wishing you a pleasant vacation.
Tan Cheng Li
2 Double Standard
Stayed in Aug 2024
Family
4 review
4.0/5
Very Good
Posted on Aug 29, 2024
Our family had a great time at this fabulous hotel. We enjoyed our 3 nights stay very much swimming in the pools overlooking the hotelfront scenic lake and mountain views. Special thanks to Alisa for her kind assistance and Dodo for his hospitality.
Response from Property: We are delighted to get such a high evaluation from you. It is the greatest encouragement for us that our daily work is recognized by you. The hotel is located in the southeast Lake of Qiandao Lake, surrounded by mountains and looking at the lake.Providing guests with a safer, healthier, more convenient and warmer stay experience has always been the direction of our unremitting efforts, and we have been working hard to fulfill this commitment.I am very glad that you had a wonderful time in our hotel. All the staff of our hotel are looking forward to your visit again!
WilsonT
1 King Premium Lake View Balcony
Stayed in Oct 2023
Couples
10 review
4.2/5
Very Good
Posted on Oct 18, 2023
Great place to stay if you want some peace and quite away from the bustling city, they offer western and chinese for breakfast, hotel staff are friendly and helpful, rooms are very clean. We really enjoyed our staycation in this hotel ❤️.
Response from Property: Dear Guests:Theank you for choosing Crowne Plaza Hangzhou One Thousand Island Lake!We are delighted to get such a evaluation from you. It is the greatest encouragement for us that our daily work is recognized by you. I am very glad that you had a wonderful time in our hotel. All the staff of our hotel are looking forward to your visit again!
Thomas
1 King Standard
Stayed in Apr 2024
Couples
6 review
4.7/5
Amazing
Posted on Apr 6, 2024
Great hotel in a great place. Breakfast was very nice and the people in the service very polite.
Response from Property: Dear guest, thank you for staying at the Crowne Plaza Hangzhou Qiandao Lake! Thank you for your recognition of the hotel in all aspects. It is our honor to satisfy you. Thank you again. Looking forward to your next stay!
Fafie
2 Double Standard
Stayed in Aug 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 23, 2023
I had a great stay will definitely go back ,the staff was great so helpful and friendly
Guest User
2 Double Premium Lake View Balcony
Stayed in Jun 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 14, 2023
The stay at the Crowne Plaza Thousand Island Lake was amazing. My friends and I were treated to great service and care. The staff is helpful, the food is Western and Chinese, the bar is good and the view is spectacular.
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Crowne Plaza Hangzhou Qiandao Lake. The hotel is located on the bank of Qiandao Lake behind Jiande Ridge in Hangzhou. It is only an 8-minute drive from Maozhuyuan Wharf in the Southeast Lake District of Qiandao Lake. The hotel is surrounded by mountains and lakes and is close to the charming Xin'an River. Hidden among the green mountains and clear waters, with a very modern appearance design, like a cruise ship sailing to a dream destination, it is committed to creating a quality life experience center for urbanites on travel and vacation. It is a great honor to create a full-score experience for your trip. Your full-score praise gives us the motivation to keep moving forward. The hotel has a variety of parent-child entertainment facilities, as well as kayaking and other water sports. It is a high-quality choice for parent-child vacations. Hangzhou All staff of Crowne Plaza Qiandao Lake sincerely welcome you to come again and wish you a happy life. General Manager Nick Yu
Guest User
1 King Premium Lake View Balcony
Stayed in May 2023
Couples
7 review
5.0/5
Outstanding
Posted on May 31, 2023
We had a fantastic time at the hotel. The staff was so helpful. Easy checkin, great food and a variety of activities to do there. I 100% recommend it.
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Crowne Plaza Hangzhou Qiandao Lake. The hotel is located on the bank of Qiandao Lake behind Jiande Ridge in Hangzhou. It is only an 8-minute drive from Maozhuyuan Wharf in the Southeast Lake District of Qiandao Lake. The hotel is surrounded by mountains and lakes and is close to the charming Xin'an River. Hidden among the green mountains and clear waters, with a very modern appearance design, like a cruise ship sailing to a dream destination, it is committed to creating a quality life experience center for urbanites on travel and vacation. It is a great honor to create a full-score experience for your trip. Your full-score praise gives us the motivation to keep moving forward. The hotel has a variety of parent-child entertainment facilities, as well as kayaking and other water sports. It is a high-quality choice for parent-child vacations. Hangzhou All staff of Crowne Plaza Qiandao Lake sincerely welcome you to come again and wish you a happy life. General Manager Nick Yu
Alina Danylets
1 King Premium Lake View Balcony
Stayed in May 2023
Couples
9 review
5.0/5
Outstanding
Posted on May 6, 2023
This hotel offers a stunning view and is beautifully designed. The staff are welcoming, friendly, and ready to assist with any needs. We enjoyed our stay so much that we are already looking forward to returning. Thank you for a memorable weekend in such a lovely location!
6/7
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Crowne Plaza Hangzhou Qiandao Lake. The hotel is located on the bank of Qiandao Lake behind Jiande Ridge in Hangzhou. It is only an 8-minute drive from Maozhuyuan Wharf in the Southeast Lake District of Qiandao Lake. The hotel is surrounded by mountains and lakes and is close to the charming Xin'an River. Hidden among the green mountains and clear waters, with a very modern appearance design, like a cruise ship sailing to a dream destination, it is committed to creating a quality life experience center for urbanites on travel and vacation. It is a great honor to create a full-score experience for your trip. Your full-score praise gives us the motivation to keep moving forward. The hotel has a variety of parent-child entertainment facilities, as well as water sports such as kayaking. It is a high-quality choice for parent-child vacations. Hangzhou All staff of Crowne Plaza Qiandao Lake sincerely welcome you to come again and wish you a happy life. General Manager Nick Yu
Guest User
2 Double Standard
Stayed in Apr 2023
Couples
4 review
4.7/5
Amazing
Posted on Apr 28, 2023
We had excellent service at check in with Lina!! She was very quick and efficient, made it pleasant. Also Wangfei in the dining area was excellent! Very attentive to anything we needed.
Dannisi Denys
1 King Standard Lake View
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Everything was great, room was clean
Introducing
Stayed in Jan 2023
Couples
1 review
4.2/5
Very Good
Posted on Jan 26, 2023
Great service! Perfect location to relax and have some peace of mind. The staff are really nice. Sunny deserves a raise 😃. Thank you for a lovely time! I’ll only say there’s room for improvement in meal options. In all, totally worth it
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Crowne Plaza Hangzhou Qiandao Lake. The hotel is located on the bank of Qiandao Lake behind Jiande Mountain in Hangzhou. A cruise ship sets sail for a dream resort, and is committed to creating a quality life experience center for urbanites on travel and vacation. I'm very sorry that I couldn't give you a full-score experience on this trip. We have timely fed back the questions you gave to the relevant departments and made adjustments. All staff of Crowne Plaza Hangzhou Qiandao Lake sincerely welcome you to come again and wish you a happy life! General Manager Nick Yu
Beeh’s life
2 Double Standard
Stayed in Jul 2022
Travel with friends
15 review
4.2/5
Very Good
Posted on Jul 19, 2022
If you’re planning to go here make sure you get tested in Hangzhou because the test in your city won’t count👎 the swimming pool opens late and closes early 👎 (Positive—review) the hotel was clean and we did some water activities which was amazing and the prices are pretty reasonable 👍 the hotel service is ok but they could be better! We had dinner at a western restaurant; their service is a 10/10 very friendly manager🫶🏼 Oh let me not forget the view 👌🤌❤️ to die for 🤞
Response from Property: Dear guests. Thank you very much for choosing to stay at Crowne Plaza Hangzhou Qiandao Lake. The hotel is located by the Qiandao Lake behind Jiande Ridge, Hangzhou City, surrounded by mountains and lake and close to the charming Xin 'an River, hidden in the green mountains and clear water, with a very modern shape design, like a cruise ship setting sail to the dream resort, committed to creating a quality life experience center for urbanites. We are very sorry that we did not bring you full marks in this trip. We have conveyed your valuable suggestions on hotel service, environment and health to relevant departments and made timely adjustments. We are very grateful for your thoughtful comments. We have timely communicated with relevant departments to improve every problem you have given us. We attach great importance to the feelings of every guest who has arrived at Crowne Plaza Qiandao Lake Hotel. The staff of Crowne Plaza Hangzhou Qiandao Lake Hotel sincerely welcome you to visit again, wish you a happy life! General Manager Nick Yu
Miss_Bella
Stayed in Sep 2021
Couples
6 review
5.0/5
Outstanding
Posted on Sep 29, 2021
Gorgeous, secluded place with breathtaking views and clean air. Everything was just perfect! It was 2 hours away from the airport but totally worth that long drive. I would love to return. The perfect getaway!
6/9
Response from Property: Dear guests, thank you very much for your praise of our hotel. We will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. Look forward to coming again. Have a nice trip! Hotel Manager Tina Liu
Guest User
2 Double Standard
Stayed in Sep 2024
Couples
26 review
5.0/5
Outstanding
Posted on Sep 19, 2024
This hotel has a beautiful, comfortable, spacious and clean environment. When I checked into the room and encountered a little flaw, the front desk linda enthusiastically selected a room for me until I was satisfied. I was particularly touched by her saying: you and your family came out to be happy, which made me feel warm. Thank you linda, I will go to your hotel again
Original TextTranslated by Google
Guest User
1 King Standard
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The room was very satisfactory. A family of 5 rooms were booked for a trip. Two rooms were upgraded to lake view rooms, and the other two mountain view rooms were also very good. The mineral water in the room never ran out, thank you... Kayaking was fun. The first time I played it, I was terrified to get off the boat, but I was excited to come back... Although it is far from the central lake area of ​​Qiandao Lake, there is a Maozhuyuan Wharf nearby, which is very convenient to go to the southeast lake area. The air and environment are very good, recommended~ Thank you to every staff of the hotel~
Original TextTranslated by Google