Echarm Hotel (Ji'nan Railway Station) Reviews

It's a pity that I can't give 0 points. This 1 point is just for the hotel design and decoration! The overall feeling is a homestay that joins Dongcheng's hotel. Location: I compared many hotels around Jinan Station, distance, room size, bathroom and shower, breakfast, and finally chose this one. I think it is relatively close and the price is above average, and it is good to ask for leave. The exit is the Railway Hotel and Lando Hotel. Yishang needs to go out of the station to the main road and walk through the train tunnel for more than 10 minutes. But in this way, I still booked Yishang. I really don't know how the good reviews are posted! ! The upper floors of the hotel are Yishang, and the lower floors are City Convenience. There are a total of restaurants and lobbies, which are handled separately. Hardware facilities and services: The hotel room pictures are basically what you see is what you get. It looks okay. The shower and bathroom are separated, with simple toiletries and water tea bags. I can't go into it. Many places are rusty. The sanitation should only clean the parts that must be cleaned, and other places are dusty. There is no hot water in the shower and hand basin, and the water flow is particularly small. I thought it was too late not to trouble the front desk, but the water was cold for almost half an hour. There was nothing I could do in the winter. No one answered the phone at the main desk and I couldn't get through. I called the Ctrip contact number and someone answered and said they would find someone to fix it. If it didn't work, I could change rooms. After a day of traveling, I couldn't take a hot shower to relieve my fatigue in the middle of the night, and I had to move my luggage and change rooms? Just change to another room? Later, a maintenance worker came and heated the water, but the water flow was still not large. The key was that it was 2 o'clock when they were done. Who would take a shower? And change rooms? The tired children fell asleep! The front desk staff called the room phone and it turned out to be connected, so why didn't they answer the phone? Is it a one-way communication? The hot water problem said that many rooms were like this, and the water couldn't be supplied, so what! Can't they fix it as a whole? Or don't sell the rooms with problems and add pumps separately to solve the problem. Later I found that more than one guest mentioned the water problem in the negative reviews! When booking a hotel in the future, be sure to check the negative reviews! Breakfast: The hotel introduction states that children under 12 years old have free breakfast. When I arrived at the hotel, it became half price for children. How do you explain this? Was the promotion wrong? Or is there a problem with the management? If you charge, you charge. This makes the guests feel bad! In winter, breakfast is mainly hot, but it was mainly cold (as shown in the picture). If you arrived before 8 o'clock, the rice, millet and porridge were all gone, and the milk was also gone, and it has never been replenished. Rice is not expensive, can't you cook a few more pots? The wontons were gone before 8:30. There were only three hot dishes, small steamed buns and bean paste buns, and they were all cold inside. The cleaning staff outside the restaurant felt like a couple of family members. They didn't have work clothes, but wore sweatshirts, and the noodle cooks were the same.