To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1009)
Positive reviews(992)
Reviews with photos/video(141)
Classy environment(128)
Delicious breakfast(113)
Large rooms(54)
Friendly front desk staff(46)
Convenient parking(32)
Luxurious(30)
Well decorated(25)
Tasty restaurant(14)
Negative reviews(15)
Anonymous User
Deluxe Double Room
Stayed in Aug 2024
Business travelers
25 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Perfect hotel, very beautiful, comfortable.
Response from Property: [Cultural concept - attentive service, honest hospitality]Dear guest, hello! A city, a beautiful memory, thank you for meeting you at the hotel, thank you for your recognition. All of our staff are inspired by your positive feedback, and we are constantly striving to improve. We believe we will do better in the future and sincerely look forward to your visit again!
Guest User
Deluxe Double Room
Stayed in Aug 2024
Business travelers
20 review
4.5/5
Great
Posted on Sep 2, 2024
Comfortable environment with good staff service.
Response from Property: Dear valued guest, thank you for your high praise of Jinzhai Hotel. We look forward to your visit again and wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jun 2024
Business travelers
17 review
4.7/5
Amazing
Posted on Jul 1, 2024
Good for business travel. Clean and quiet. Central location.
Response from Property: [Business and travel first choice - 15 minutes drive from Jinzhai Railway Station] Dear guests, thank you for choosing to stay at [Jinzhai Hotel]. Thank you for your five-star praise for the hotel. I hope that our elegant environment and
Guest User
Stayed in Oct 2022
Travel with friends
1 review
4.2/5
Very Good
Posted on Oct 8, 2022
Very nice hotel near the city center and not far from beautiful nature. I was there to ride bicycle perfect start point.
Only problem, no charger for my e-car!
Response from Property: Dear distinguished guests, thank you very much for staying in Jinzhai Hotel and sharing your stay experience. Thank you for your recognition and love. We will solve the car charging problem you mentioned as soon as possible. We are willing to grow with your attention, look forward to your next visit, and wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in May 2023
Travel with friends
136 review
4.2/5
Very Good
Posted on May 14, 2023
The hotel is located in the new county town of Jinzhai, with convenient transportation, free parking, good front desk service attitude, large room, comfortable bed, a bit noisy air conditioner, rich variety of breakfast, and timely food replenishment
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for staying at [Jinzhai Hotel] and taking your precious time to tell us about your stay experience. I failed to bring you a perfect experience during your stay. I would like to express my sincerity to you on behalf of the hotel. sorry. The hotel operates in good faith, and pays attention to service quality and guest experience. Regarding the air-conditioning problem you raised, we have reported it to the relevant departments. We will do a good job in controlling and improving service quality, and strengthen internal training and supervision. On behalf of the entire hotel The staff once again express their sincere apologies to you. Your opinions and suggestions are the basis for improving the quality of hotel services. All staff of the hotel have been committed to providing every guest with caring, professional and standardized services. Your satisfaction is the direction of our unremitting efforts. [Jinzhai Hotel] sincerely looks forward to your coming again!
Lixiansheng
Stayed in Oct 2021
Family
14 review
1.0/5
Posted on Oct 4, 2021
The hotel is good, but the service level is so poor that it seems to owe her a lot of money,
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at [Jinzhai Hotel] and taking the time to tell us about your stay experience. We are full of uneasiness and apologies for not satisfying you. Regarding your questions, we sincerely invite you to call the hotel at your convenience Tell us the specific details so that we can solve it in time. Your opinion is very important to us. Service has always been our focus for a long time. I am very glad that you can remind us in time. Thank you again for staying at Jinzhai Hotel and hope that you will experience it this time It will not affect your trust in us. We sincerely look forward to your coming again. I wish you a happy life and all the best!