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Crystal Crown Hotel JB
3.9/51081 Reviews

Crystal Crown Hotel JB

City Center of Johor Bahru Johor Bahru|2.04km from Johor Japan Football Gallery

Latest booking 14 hrs ago

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

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Top rated hotels in Johor Bahru

Searching for hotels near Johor Japan Football Gallery? Compare room rates and reviews to find your ideal stay.
Koho Hotel - Johor Bahru
4/538 Reviews
City Center of Johor Bahru
Hotel is clean and basic. Staff service was alright, not particularly outstanding. We stayed in their standard room and deluxe room. Standard room has no fridge and slightly smaller. Deluxe room has a fridge which totally not cold, and separate shower and toilet area. Not worth it to pay extra for the deluxe room. Basic toiletries like toothbrush, one shower cap and shower gel, shampoo is provided. Towels and pillow limited to 2 per room, but u can request for extra pillow. No hand towel or other amenities (comb, sanitary bag) provided. Water pressure and temp is good. Wifi is slow, small tv. Some room has smoking smell, though non smoking floor. Didn’t try the restaurant. They have a 7-11 beside which is the added plus point. Need to drive out for food or other activities. KSL about 5-10 mins drive. For the price, it is a very basic hotel.
Holiday Villa Johor Bahru City Centre
4.3/51286 Reviews
City Center of Johor Bahru
Great location, right beside KSL. But the mall was closed due to CNY. The rooms were dated but very clean All the staff from check-in counter to house keeping and restaurant were very friendly and professional. Breakfast situation was pretty chaotic the restaurant was very full until the staff had to open banquet tables for guests waiting in the queue. Food was mediocre but it was replenished very quickly. Overall, a pretty good hotel if the rates are reasonably priced.
Ghazrin's Garuda Hotel
2.7/517 Reviews
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with a fee of RM 42++ in line with today's prices.. a strategic location, the hotel is close to many facilities such as restaurants. the hotel is safe to occupy because the entrance has an access card. the facilities provided in the hotel are ok. there is a place to iron clothes, there is a water filter, there is a shower heater. the price of the room is in line with the price. I took a budget room only but it is comfortable even though the toilet is outside the room but the toilet is maintained clean and fragrant
Hotel Ezzyhome Kebun Teh
2.9/53 Reviews
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The room is small and cheap after all. Hygiene is not daily cleaning, no minibar. There is no place to eat nearby at night, there is a 711 under renovation. There are almost no buses around, and there is nothing to shop around. It takes about half an hour to get to the mall
KSL Hotel & Resort - Apartment
3.7/512 Reviews
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We rented the apartment A with private pool. Nice apartment although the master bedroom & master toilet stink really bad. Luckily the other 2 rooms don’t stink. The pool is nice to have. Boys had fun! It’s also just next door to the shopping mall & cinema!!!
City Area Near Mid Valley and Bus Terminal Johor with Netflix
4.2/51 Reviews
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A very comfortable environment

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