Av. 9 de Julho, 3401, Jundiai, Sao Paulo, 13208056, BrazilView Hotel Details
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Mercure Jundiaí Shopping Guest Reviews
4.2/5
Very Good
36 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service4.1
Cleanliness4.2
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All reviews(36)
Positive reviews(21)
Negative reviews(5)
Anonymous User
Superior Apartment With Queen-Size Bed And Equipped Kitchen
Stayed in Nov 2024
Business travelers
36 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Very good location! There's the supermarket and shopping mall nearby.
sem volta
Standard Apartment with Double Bed
Stayed in Mar 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Mar 21, 2023
The room seem to be little smaller and AC was little weak initially. But rest of the things were great. Oh yes, I booked from trip.com. but the hotel system did not have my reservation. They took at least 15 mins to verify before I was getting the key.
Response from Property: We very much appreciate your comments regarding your stay at the Aparthotel Adagio Jundiai Shopping. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Franco General Manager
Guest User
Standard Apartment with Double Bed
Stayed in May 2023
Couples
1 review
4.2/5
Very Good
Posted on May 28, 2023
I've stayed at this hotel before, it's a good hotel, but the breakfast was better.
Original TextTranslated by Google
Response from Property: Thank you for choosing us and sharing your review with us. The opinion of our Guests is important so that we can further align our service and make their future stays even more comfortable and welcoming. Please accept our most sincere apology for the inconvenience observed, and rest assured that we will act to resolve the issues you indicated to us as soon as possible. I hope you can return soon and allow us to demonstrate the changes we have made. Thank you again on behalf of our entire team for your generous contribution.
Sincerely,
Lilian Franco
General manager
Guest User
Standard Apartment With Double Bed-Disability Access
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 1, 2023
Great
Original TextTranslated by Google
Response from Property: Thank you for your recent stay!
Erico Vaz
One Bed Apartment
Stayed in Sep 2021
Business travelers
1 review
4.7/5
Amazing
Posted on Dec 31, 2021
Good hotel, located near the Jundiaí mall. Maintains the Adagio standard
Original TextTranslated by Google
Response from Property: We are very happy to have you choose our Hotel and for your kind review, and I'm sure the team will be even happier to know that we were able to make your stay even more welcoming and comfortable. We greatly value the voice of our Guests, as we are able to receive suggestions and comments that align us even more with their expectations. We hope you can return to Adágio Jundiaí soon!
Sincerely,
Lilian Franco
General manager
Anonymous User
Accessible Standard Apartment With Queen-Size Bed And Equipped Kitchen
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Tudo ótimo
Funcionários educados, apenas o café da manhã poderia ser um pouco mais variado. Mas ainda sim, com boas opções
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Response from Property: Ficamos muito felizes em termos sua escolha por nosso Hotel e pela gentileza de sua avaliação, e tenho certeza que a equipe ficará ainda mais contente em saber que pudemos tornar sua hospedagem ainda mais acolhedora e confortável. Valorizamos muito a voz de nossos Hóspedes, pois assim temos a condição de receber sugestões e comentários que nos alinham ainda mais com sua expectativa. Desejamos que em breve possa retornar ao Mercure Jundiaí!Cordialmente, Lilian FrancoGerente Geral
Jiangyinduanshuiliu
Standard Apartment With Queen-Size Bed And Equipped Kitchen
Stayed in Aug 2024
Business travelers
21 review
3.7/5
Posted on Aug 24, 2024
前台小哥服務不行,酒店設施非常一般。房間也不大。早餐不如別的MERCURE好。總之很一般
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Response from Property: 514 / 5.000對於您在我們酒店的體驗未能完全達到您的期望,我們深感抱歉,對此我們深表歉意。 不幸的是,我們在溝通和服務客人的方式方面存在語言障礙,我希望您能儘快回來,給我們一個新的機會來證明我們的酒店致力於以熱情和熱情歡迎每一位客人。注意力。 我再次代表我們的團隊感謝您並道歉。誠摯地,莉蓮·佛朗哥總經理
Anonymous User
Superior Apartment With Two Single Beds And Equipped Kitchen
Stayed in Nov 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Nov 27, 2024
很方便,商場和超市附近都有
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Response from Property: 我們很高興您選擇我們的酒店並接受您的好評,我相信我們的團隊會更高興知道我們能夠讓您的住宿更加熱情和舒適。 我們非常重視客人的聲音,因為我們能夠收到使我們更加符合他們的期望的建議和評論。 我們希望您能盡快回到容迪亞伊美居酒店!誠摯地,莉蓮‧佛朗哥總經理
Guest User
Stayed in Dec 2021
Business travelers
1.0/5
Posted on Dec 28, 2021
Location good. Room size enough for a short stay. Room not good for work. Small table. The worst is that hotel will not make up your room everyday. Rooms will be cleaned after every three days of stay. When you ask why your room was not higienized nor cleaned reception personel days it is a new protocol of the hotel chain! And they say that I signed a paper agreeing in that! Inprobably signed but would be nice somebody from reception or reservations or hotel site make it clear. If I knew in advance would never stay on this hitel with such a stupid lack of service of higienization, specially in times of pandemy. No new towels nor cleaning at all! Yes! Belive me! Accor hotels always surpriseme for bad! Never Addagio again!
Response from Property: Obrigada por sua estada em nosso Hotel. Lamento não havermos deixado a resposta ao seu comentário naquele momento de sua hospedagem, mas tenha a certeza que estamos revisando todo o nosso histórico para colocarmos o quanto antes as informações trazidas por nossos Hóspedes como prioridades no processo de renovação, atualização de serviços e revisão de falhas. Uma vez mais agradeço em nome de toda a equipe, desculpando-me novamente pelo tempo de resposta. Cordialmente, Lilian Franco Gerente Geral
hugosP3757DT
Stayed in Feb 2024
Business travelers
2.0/5
Posted on Feb 3, 2024
Waiting time for checkinn is absurd, only one professional to assist, the queue was huge, more than 15 people waiting. and no satisfaction from the staff, I don't recommend it, and I think Accor needs to take urgent action. I do not recommend
Original TextTranslated by Google
Response from Property: Sr. Hugo, Agradeço sua recente estada e a gentileza em compartilhar a experiência que lhe proporcionamos nesta ocasião. Gostaria de apresentar minhas sinceras desculpas por qualquer inconveniente que tenhamos causado, mesmo que independente de nossa intenção ou esforços. Entendo que a experiência de serviços é sensível e que falhas podem ocorrer, porém nos comprometemos em entregar atendimento e estrutura acima da expectativa de nossos Hóspedes. Reitero que manteremos nossos esforços focados na correção dos pontos que impactaram tão negativamente em sua hospedagem, e tenha a certeza que faremos todo o nosso melhor para que com esses esforços possamos reverter a imagem que lhe deixamos neste momento. Desejo que em breve tenhamos uma nova oportounidade em receber sua hospedagem, e assim demonstrarmos que sua colaboração foi valorizada e embasou nossos processos de aperfeiçoamento. Novamente desculpo-me em nome de todo o nosso time e espero podermos ser sua escolha em breve espaço de tempo. Cordialmente, Lilian Franco Gerente Geral
Andrea N
Stayed in Nov 2023
Family
4.0/5
Very Good
Posted on Nov 22, 2023
Pleasant experience... Special thanks to the maid Cibele, who always looked after, tidied, cleaned... leaving our room always clean and smelling as if we were at home. Congratulations!!!!!🛏️💤
Original TextTranslated by Google
Response from Property: Ficamos muito felizes em termos sua escolha por nosso Hotel e pela gentileza de sua avaliação, e tenho certeza que a equipe ficará ainda mais contente em saber que pudemos tornar sua hospedagem ainda mais acolhedora e confortável. Valorizamos muito a voz de nossos Hóspedes, pois assim temos a condição de receber sugestões e comentários que nos alinham ainda mais com sua expectativa. Obrigada também por sua apreciação à dedicação da Cibele, ela é mesmo muito atenciosa com nossos Hóspedes e sei que se sentirá ainda mais feliz em saber que esse carinho foi lembrado em sua avaliação! Desejamos que em breve possa retornar ao Adágio Jundiaí! Cordialmente, Lilian Franco Gerente Geral
jlcrbsb
Stayed in Sep 2023
Solo travelers
2.0/5
Posted on Sep 19, 2023
The hotel shares space with the Ibis Budget, but faces the main avenue. I asked for a quiet room and they put me in front of the avenue. I'm never going back. But if you have no choice, ask for the rooms closer to the Ibis Budget rooms, away from the elevator and opposite the elevator. I would like to add a piece of work that makes a lot of noise in the hotel! Run away!
Original TextTranslated by Google
Response from Property: Agradeço sua recente estada e a gentileza em compartilhar a experiência que lhe proporcionamos nesta ocasião. Gostaria de apresentar minhas sinceras desculpas por qualquer inconveniente que tenhamos causado, mesmo que independente de nossa intenção ou esforços. Entendo que a experiência de serviços é sensível e que falhas podem ocorrer, porém nos comprometemos em entregar atendimento e estrutura acima da expectativa de nossos Hóspedes. Reitero que manteremos nossos esforços focados na correção dos pontos que impactaram tão negativamente em sua hospedagem, e tenha a certeza que faremos todo o nosso melhor para que com esses esforços possamos reverter a imagem que lhe deixamos neste momento. Desejo que em breve tenhamos uma nova oportounidade em receber sua hospedagem, e assim demonstrarmos que sua colaboração foi valorizada e embasou nossos processos de aperfeiçoamento. Novamente desculpo-me em nome de todo o nosso time e espero podermos ser sua escolha em breve espaço de tempo. Cordialmente, Lilian Franco Gerente Geral
Osmar A
Stayed in Sep 2023
Business travelers
5.0/5
Outstanding
Posted on Sep 6, 2023
The housekeeping staff are amazing, communicative and very attentive, especially Luciana who always left my room very well looked after and smelling good, the room is very cozy - I'm going to miss it
Original TextTranslated by Google
Response from Property: Sr. Osmar, Ficamos mais que felizes em receber sua hospedagem e a avaliação tão gentil que nos dedicou. Agradeço por nos permitir cuidar de seus dias conosco, e esteja certo que a apreciação que encaminhou-nos para nossos colaboradores será compartilhada com a equipe. Nossa alegria é ainda maior por ter-nos indicado a Luciana como alguem que foi além da expectativa pela forma como ela cuida de tudo que envolve nossos hóspedes, certamente ela faz isso direto do coração! Esperamos que possa voltar logo! Cordialmente, Lilian Franco Gerente Geral
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 1, 2023
I want to thank and praise Miss Júlia, an employee at the Adágio hotel, for being a great employee... kind, attentive, dedicated! who served us very well... we were there on the 9th/10th of May for work. My husband and I. Kind regards, we will be back soon.🙏
Original TextTranslated by Google
Response from Property: Thank you for your hosting and for recognizing our collaborator Julia for the service and care with which she took care of your stay. We are very happy to know that she was able to convey the best of our hospitality, and I hope that we will soon have her return to our Hotel! Best regards, Lilian Franco General Manager
Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on May 10, 2023
The attendant Henrique, extremely polite, helpful, patient and very friendly! Barman Caíque, in addition to being wonderful making the best drink I've ever had in my life, is charismatic, attentive, good-humored and EXTREMELY helpful. I will return to the hotel due to the WONDERFUL service I received two two. I recommend.
Original TextTranslated by Google
Response from Property: Ms. Gabriella, Thank you for your choice and for evaluating us so kindly. I thank you on behalf of Henrique and Caique, who I'm sure will be even more motivated by your words and appreciation. We place our heart in the small details that make up our Guests' experience with us, and knowing that we convey this welcome and leave a positive memory of their days at our Hotel is our greatest satisfaction. We hope to see you soon!! Best regards, Lilian Franco General Manager