Urban Bliss Hotel

It is the second time I stayed at the hotel and the service is still great

Currently its the best place you can stay in Kabwe. I occupied the presidential Suite. All was great, though I had hot water finish on a single day. Might have been a one off glitch as I had hot water on other days. Property has no lifts though rooms are one floor above reception. Workers are courteous though slow service in the restaurant. All in all, if you like quality, then this may be your only choice in Kabwe.

A lovely place - the only issue we had was a misleading sign somewhere gave an impression that alcohol was banned in the hotel. That led to all sorts of hassle which was not at all the fault of the hotel so I will not deduct points for it but they should sort the sign to be clearer since this is not the case at all... please reword that sign!

Wonderful and courteous service from staff. Nice point to break the journey between the copprbelt and Lusaka. I had half a day business in copprbelt specifically in ndola. On day 1 my wife and daughter checked into the hotel in evening. We had excellent choice of drinks and food winding up our day in the beautifully maintained rooms. In the morning we were treated to a sumptuous breakfast before we proceeded to ndola by road for a business engagement. At the close of the business engagement we drove back to Kabwe and re- checked in for the second night. We took a dip in the exclusive swimming pool and wound the day in another treat of 3 course dinner . So conveniently located to the business or leisure traveller

Room was not ready when we arrived. Mistake made with our spa booking. Tea/coffee tray left empty (except for sugar). Shower was COLD. Overcharged for the room. Mercy the receptionist tried hard to resolve all issues and was very polite and apologetic, but when she asked her manager to authorise the payment correction the unfriendly woman refused to meet the rate that was clearly quoted on ***********, just kept telling us her computer says it should be more. Eventually we managed to resolve the matter (we reduced the bar bill by what we believed we were owed and refused to pay the rest), but it took ages and we already had a very long drive ahead, so we did not leave in the best mood. The manager never apologised once for any of the issues we faced and essentially caused an argument with potential regular customers over what eventually came down to less than $20. She ought to learn some customer service skills from her juniors! Given the high price this hotel charges, we really expected better. We won't be going back, which is a shame since it's conveniently located on a route that we regularly drive.