Guest User
December 4, 2024
Good things: Beautiful architecture, decent sized room, fairly comfortable bed, use of spa facilities, nice staff who tried their best to help you, asking which language you spoke, no one nagging you, chilled bar, breakfast included. Less good things: The 100s of steps and hills to get to the place. We didn't see any buses in all the time we were lugging around suitcases..or taxis (we did try!) so it was really hard work. Better signage would help. Better/thicker curtains required in the room so the light doesn't wake you up at the crack of dawn. Checking in took ages. Only two staff on reception having to deal with lots of things, so not their fault but the company need to employ more FOH staff. Guest are tired and want to get to their room. The pool was freezing and it should be warmer to sit under the water shoots. (all other spa facilities were fine) The tunnels are hard to navigate and dark in places. Some of it made me feel like Nurse Rachett was going to appear! Most signs are still in Russian. A tip- follow the brown tiles to lead you there.