Cliff at Lyons

Do NOT stay at this hotel. We went there for a friend's wedding and it looked great. We left our things in the room and went to the wedding, only going back after 11pm that night, looking forward to a nice sleep. I had just lain down on the bed when my wife saw a big huntsman spider about 2 feed from my head above me. I killed this spider and told her it was a once off. But then we looked around the room... There were 2 more of these spiders up on the ceiling (which both retreated back into the wooden beams), and another one on the wall by the fireplace. I tried to kill the one on the wall, but missed and it scurried under the fireplace. My wife then sat and watched it for about 5 minutes until it came out and I killed it. My wife by this time was incredibly anxious, but I calmed her down a bit, and we decided to try and stay there, so she started taking off her makeup in the bathroom and I lay down on the bed again. As we were talking about all of this, another spider started hanging down from the doorframe of the bathroom door, immediately between us. I killed that spider, and agreed with my wife that we couldn't stay there any longer and would just go home - our night ruined. We went to reception and were told that we could have another room. Of course we didn't want another room in a hotel with a spider infestation. We just wanted a refund and to go home. (Wouldn't any ody at that point??). We were apologised to and told that a manager would contact us the following day to confirm the refund. This was the last bit of anything resembling compassion that we were to receive. The next day their management contacted us and told us that they would not be giving a refund, because we should have just been ok with moving to another room. At no point when talking to ANY of their management people, (including Patrick Shields their COO) did they show any concern about the quality of our stay, or what we had dealt with. Instead, they were solely concerned with the money and tried every single excuse on us to try and remove any responsibility from then. They blamed us for leaving. Some examples of this * They said we should have been ok with moving to another room. I asked them if they would be ok with their wife or children sleeping in a hotel which had a spider infestation. They refused to answer this question. * They said that they had a 7 day cancellation policy, so would not accept our cancellation (despite the circumstances). * They said spiders were dormant by day and come out at night. So there was nothing they could do about it. They also said that they had never seen any spiders in any of the rooms. I asked them to do an inspection at night - they did not respond to this. * They said that this was a country hotel, so you would have pests. I told them that we had stayed in many country hotels around Ireland and in other countries, and we had never seen anything like this. They said we should have expected it. I asked them

Cliff At Lyons is a truly unique property. Full of charm and character, like a quaint village. Beautifully landscaped. The cottage was spacious, well appointed, and very well kept. The entire property shows real attention to detail. Cliff at Lyons makes a GREAT base for visiting lots of attractions throughout central Ireland. We left wishing we had stayed longer.

This place is like walking into a storybook! It's magical. We attended my nephews wedding and everything was top notch. The staff was so wonderful and accommodating. The morning breakfast was outstanding and I am still thinking about the Guinness bread!

We had a fantastic stay at Cliff at Lyons. Our room was gorgeous and beds very comfortable. Food was top class as was the service. The grounds are stunning and we enjoyed a stroll around after a delicious breakfast. Would definitely recommend and will definitely return.

Reception efficiency to the point of being rude. Mattress was stained and sheets came off during the night. Chair in room badly stained. Water went while I was taking a shower which was very unpleasant.we were charged for the wrong room. Very expensive stay and not worth the price. No atmosphere in lounge area or in restaurant.

Beautiful grounds. Fantastic to view the gardens. Food was amazing. Staff all very friendly and helpful

We had the most fabulous stay at Cliff. Everything from the welcome, the well, the food, the staff and the surroundings. Just perfect. Thank you so much and can't wait to come back!

Food excellent and grounds / gardens beautiful. However, room was noisy, could hear people upstairs talking and walking in their room, and could hear gravel crunching outside our room all evening as other guests traveled to their rooms.

Beautiful rooms and cottages set in an idyllic location. Spectacular gardens. 5 star restaurant. Professional and congenial staff. Lovely spa. couldn't recommend it more highly.