Best Hotels near Mainstrasse Village Association, Kenton County

In the city centre, parking is charged. It can be seen that the hotel has been positioned high-end in the past, but as time goes by, the facilities are old and no longer the style of the year. The service is OK, there are a lot of people downstairs.

We had a nice stay clean room friendly associates. Room was equipped with everything and walking distance to downtown

The only good thing about staying in this motel was finding out that everything else was booked due to a concert in Cincinnati. Thankfully, we had a room reserved, though they made me jump through hoops to pay for it. Our room was filthy: the floor left our socks black, the armchair was in dire need of cleaning, there was trash under the chair, the bathroom floor was yucky, there was scum around the sink (which lacked a plug), and there was scum in the bathtub. The bathroom floor had been ”repaired at”; that is, some tiles had been replaced with mis-matched tiles, they hadn't been properly worked around the toilet, and toilet bolts were sticking up, a clear safety hazard. The shower curtain rod was improperly installed, causing the curtain to slide toward the middle; this, in turn, caused water to spray all over the toilet and bathroom floor. The bathroom door scraped on the floor due to the poor floor repair, and the bathroom amenities were paltry. The laminate flooring in the main room was bouncy, possibly installed directly over a carpet; the desk chair fell over when my husband sat in it (thankfully he was not hurt, but when he took it to the lobby, their response was lukewarm and they did not offer to replace it). The desk was just a small patio table, the fridge tiny, and nothing but a small rack to serve as a closet. NO COFFEE MAKER! Considering they didn't offer anything in the lobby (which isn't very welcoming), the least they could do is put a small coffee maker in the room! And the a/c unit was crappy: to get it to work, we had to keep turning it off and then on again. Outside the room: the place is in serious need of maintenance all over, with tripping hazards on the stairs, stucco on the overhead beam cracking, split fascia boards, and water-damaged soffits (we're retired contractors, so we notice these things). The vending machine had nothing, the ice machine on the first floor was out of order (and appeared to have been that way for some time), the hot tub was covered over such that no way could it be used, and the indoor pool was COLD. We were thankful to have a place to stay for the one night we needed it, but we could not get out of there soon enough in the morning. This wasn't our worst motel/hotel experience.... but it was mighty close

This was my first time at The Residence Inn/The Phelps and thoroughly enjoyed my stay. My room was clean and fresh and had a lovely view of the Great American tower. Excellent service from all I encountered; Kat, Kathleen Styers, Mikayla Austin and Frances Lawton. Also, the valet (unfortunately I do not know his name) was friendly and attentive. Looking forward to returning here in the future.

My daughter and I took this room because we were in town for a Garth Brooks concert. We arrived at 4:00 p.m. and only dropped our duffle bag in the room. The Garth Brooks concert had a rain delay, and we had sat on the Paul Brown Stadium field from 6:00 - 8:00 p.m. when they evacuated us to the concourse for the next hour. We decided to leave the concert venue. When we arrived back to the hotel, the Assistant Manager told us all he could do was credit us 20% + the $50 gift card which we never received upon check-in anyway. He suggested we wait until Monday to call the General Manager because they could resell the room, and the assistant manager could give us full credit. Today, I called the General Manager because he of course never called me. He told me no when I requested a refund and that he would only refund the $50. The room was $525.50, and we never used the room. The assistant manager even confirmed we had not touched anything in the room. I guess I should have went for the first offer with the Assistant manager. At least it would have been $150 refund. I would understand having to pay except for the fact that the entire city was sold out, and they gave the room to someone else. WRONG!

The rooms were extremely clean, the staff was friendly and checking through my Hilton’s Rewards App continues to make Hilton properties my first choice. The location is close to many attractions and it is a safe environment.

this hotel is in a great location in downtown Cincinnati that's close in walking distance to great places to eat and things to do. it's also close to both the professional football and baseball stadiums.the service from the hotel has always been great each time we've stayed here. the valet parking attendants are great as well.

Everything was good