Gabriela
May 5, 2024
The room, furnishings, etc. were great. It was big, the location was top notch. Magnificent sunsets from the balcony. The only "problem" was the check-in. Trip says it's a hotel and is referred to as a hotel everywhere. It's not a hotel, there was just a phone number that you were supposed to use to contact the landlord to arrange a check-in. But since we're from the EU, we can't call the USA... so we stood there for 2-3 hours and hoped that someone would help us or that something would happen. Luckily, the security from this condominium complex was there and we were able to call this number from his cell phone and then we got our PIN. So I recommend using two hands, but please also leave an email address or WhatsApp so that contact is easier.
(Trip's customer service wasn't helpful either, if there wasn't security at Maui Vista we would have had to stay somewhere else)
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