Holiday Inn Kingston-Waterfront

The three-day room with lake view and balcony was booked, and I also specially noted that I hope to have a room with a better lake view on a high floor. The hotel replied that they would try their best to arrange it. After arriving at the hotel, the room actually provided by the hotel was a room on the lowest floor without lake view and balcony. I asked to change the room, and the Asian lady at the front desk said that there were no lake view rooms on that day. I checked online: Ctrip/booking/the hotel official website had lake view rooms available for reservation on that day. The Asian lady at the front desk first asked the guest to contact Ctrip directly to cancel the order and rebook on the grounds that she had not received the payment from Ctrip; when Ctrip customer service contacted to cancel the order, she changed her mind and refused to cancel the order, and insisted that there were no lake view rooms available for change on that day, and the online information was wrong. After Ctrip upgraded and coordinated, the order for the next two days was cancelled. This experience has greatly reduced the credibility of the guests in Holiday Inn. Whether it is the incorrect room information on the official website, which shows that the hotel's business management is chaotic; or the arrogance and lack of integrity of the front desk lady, which shows that the hotel's staff management is chaotic; it reflects that there are obvious problems in the management and service quality of Holiday Inn, which is far behind other chain hotels such as Marriott/Westin that I stayed at during the same period. Very disappointing.

I chose this hotel when passing by Kingston Lake. I was satisfied with it overall. Although it is a little old, the service is satisfactory in all aspects. The main location is good and the room has a good view.

The Kingston Seaside Holiday Inn is close to the lake area, with a beautiful environment and rich dining options. The hotel rooms are spacious and comfortable, the buffet breakfast options are quite rich, and the service staff are warm and thoughtful. The lake view room booked this time was a room on the second floor. The floor is a bit low, and there are a lot of mosquitoes on the balcony. You can't sit on the balcony for a long time. There is a parking lot, but you need to pay. Overall, I am quite satisfied!