1-9-4 Obiyacho, Kochi City, Kochi Prefecture, 780-0841, JapanView Hotel Details
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Richmond Hotel Kochi Guest Reviews
4.3/5
Very Good
56 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(56)
Positive reviews(50)
Reviews with photos/video(3)
Negative reviews(1)
Guest User
Single room non-smoking
Stayed in Jun 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on Jun 7, 2024
Great hotel great location where all the restaurants and business are in kochi city. Great prices. And finally breakfast buffet is delicious. Stay here a lot.
Lau
Standard Double Room Smoking
Stayed in Apr 2024
Couples
21 review
4.2/5
Very Good
Posted on May 16, 2024
Great location. Walking distance to many attractions and dinning places.
Guest User
Standard Twin Room Smoking
Stayed in Nov 2024
Travel with friends
9 review
4.5/5
Great
Posted on Nov 12, 2024
Close to the shopping street, shopping is convenient. The waiters are polite and smiling. It is worthy of praise.
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Candy Ma
Standard twin room non-smoking
Stayed in Feb 2024
Family
3 review
4.0/5
Very Good
Posted on Feb 10, 2024
The inside is relatively old and the hygiene is very good
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Yingzi_0592
Hollywood twin room non-smoking
Stayed in Apr 2024
Family
20 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Clean and quiet on the commercial street
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Guest User
Standard Double Room Smoking
Stayed in Aug 2023
Family
20 review
5.0/5
Outstanding
Posted on Aug 10, 2023
The room is small but clean. Breakfast is semi-self-service. You can freely eat drinks, staple food, fruits, soups, vegetable salads and some local specialties. You can choose one main dish, which is very good. The only thing I didn't feel good about was the day I checked in. Due to the typhoon and heavy rain, I arrived at the hotel at 12 o'clock and it was not the check-in time. I asked the front desk if there was a cleaned room that I could check in first so that I could change my wet clothes. The front desk clerk I checked the computer and said that I could pay 1,000 yen for early check-in. Although the amount was not much, I felt uncomfortable. In the past, when checking in in Europe, if there was a clean room, I would usually give the room card in advance. The hotel follows the rules but lacks human touch
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Thomas
Standard twin room non-smoking
Stayed in Aug 2024
Family
3 review
3.7/5
Posted on Sep 17, 2024
A bit old but clean
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Guest User
Hollywood Fourth Room Smoking
Stayed in Jan 2024
Family
6 review
4.7/5
Amazing
Posted on Jan 29, 2024
Supplies are abundant
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Guest User
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Nov 2, 2024
Friendly staff, the room was quite large and super clean and comfortable. Very quiet too. The parking nearby was easy and cheap. The hotel is situated in the long shopping street which is covered, nearby interesting shops, combini and walking distance from the castle and museum. Breakfast is optional,for about 1400 yen,half buffet,with good choices. Go out for dinner at the wonderful Hirome market! Super friendly atmosphere, amazing fresh local products and the famous" Katsuo no tataki ": seared bonito tuna, you will never eat such fresh,tasty fish and prawns.
Guest User
Stayed in May 2023
Travel with friends
4.0/5
Very Good
Posted on May 10, 2023
Location here is everything as you are literally in the middle of the covered shopping street and Hiromie Market is 8 minutes’ walk away. There are also a myriad of izakayas, grilled bonito, sushi and ramen shops in the vicinity. Daimaru is a few steps away as well. The room was smallish but the beds were comfortable. Wifi worked well in the room. Do note they have smoking rooms/floors as well so do request a different room if you do not like cigarette smoke. The bathroom was tiny but had a bath. They provide a variety of bath ‘bombs’ with flavours like lavendar, grape and orange at reception. We requested for harder pillows and these were delivered within 5 minutes. They do have parking but that is located about 5 minutes’ walk away.
Response from Property: Thank you very much for choosing to stay at Richmond Hotel Kochi, and we sincerely appreciate your kind words regarding our location and facilities. We are delighted to hear that our hotel's proximity to the covered shopping street and the variety of dining options in the area have been well-received by many of our guests. We assure you that our staff will continue to strive for even better service to ensure the satisfaction of all our guests. Should you have the opportunity to visit Kochi again, we would be delighted if you chose to stay with us at Richmond Hotel Kochi. We look forward to the day when we can welcome you back as our guest. Thank you once again for your patronage. Please let me know if there is anything else I can assist you with. FRONT moriyama
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 23, 2023
This hotel is in a prime location in Kochi, as it faces one of the shopping arcades, offering you with a lot of food options in case of rain. I paid a rate that included breakfast (which was very reasonable), and you get to choose one main dish and then there is a buffet section with rice, miso soup, salad and some other items. I thought it was pretty good value for this class of hotel. The room was a good size, although it doesn't really have much in the way of a view because the surrounding buildings look a little old and rusty. The shower temperature is finnicky. You have to let the water run for 30+ seconds before it settles down. As a foreigner living in Japan, I was pleasantly surprised that staff acted correctly in not demanding my passport or residence card upon check-in.
Response from Property: Thank you very much for choosing to stay at Richmond Hotel Kochi. We sincerely appreciate your kind words and taking the time to provide feedback. Your comment, "Good location and value for money," has been greatly appreciated by our staff. We will continue to strive for excellent service and ensure that we meet the expectations of our guests. Your satisfaction is our top priority, and we are committed to providing a comfortable and enjoyable experience for every guest. Once again, we thank you for your patronage and feedback. If there is anything else we can assist you with, please do not hesitate to let us know. Best regards, Front moriyama
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 10, 2023
The rooms were great. The staff was wonderful and very helpful. Breakfast was quite good! We had a delightful time and recommend the hotel to others going to Kochi. The hotel location is excellent and walking distance to so many attractions.
Response from Property: Thank you very much for having stayed at Richmond Hotel. It is our greatest pleasure to realize that you were satisfied with our service. We will continue our effort to provide the best service for our guests. We are looking forward to seeing you at your next visit. Front Desk,Mitsumoto Manager, Mukai
ユキ0521
Stayed in Sep 2024
Business travelers
3.0/5
Posted on Sep 12, 2024
The quality and quantity of breakfast is good for the price. I would like to use this again just for that. The flexible response of the reception was wonderful. The room was old, the futon was damp and smelled a little, and the bathroom had a lot of the smell of old rags, which was unpleasant. It leaves a bad impression compared to the average Richmond room quality.
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Response from Property: Thank you very much for staying at Richmond Hotel Kochi. We appreciate your kind words regarding the breakfast and the service provided by our staff. However, we sincerely apologize for the unpleasant experience caused by the smell of the room and the equipment. We will endeavor to investigate the cause and make improvements so that everyone can have a comfortable stay. Thank you for taking the time to submit your review. If you have the opportunity, please stay at Richmond Hotel Kochi again. Front Desk Manager Araki
ayase_chrono
Stayed in Jul 2024
Solo travelers
3.0/5
Posted on Jul 20, 2024
I chose a place close to the shop I wanted to go to. I came by car from the airport, but the navigation system stopped halfway and didn't guide me to the front of the hotel. I had no choice but to let Google Maps navigate me, and it guided me down a very narrow road, and the hotel was located in a place where I wondered if it was okay to enter by car. The entrance was on the arcade side, and the place I entered by car was behind the hotel. It may be easy to understand for those who come by foot, but I don't recommend it for those who come by car. I parked my car there and asked where the parking lot was, and was directed to an affiliated parking lot that was quite far away (about 5 minutes by car). On the way there, I went straight from the parking lot to the shop in the arcade, so it was fine, but the next day when I tried to go to the parking lot, I couldn't find the way. I went back to the hotel, got a map, and let Google Maps navigate me, and finally arrived. The hotel itself was clean and I slept comfortably. When I ordered breakfast, I was allowed to choose my main dish, so it was a pretty hearty menu for the morning. I went to a sake bar recommended by a restaurant I had been to the day before, and stayed there until closing time, so I fell asleep as soon as I got back to my room. The menu was a bit spicy for me, but I didn't have the option of skipping breakfast because it would be a waste. The buffet was self-service except for the main course, but there wasn't much to take, so it's better to check the menu in advance and skip breakfast if you think you won't be able to eat it. I ordered a small portion of shirasu rice bowl, but it was delicious.
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Response from Property: Thank you very much for staying at Richmond Hotel Kochi. Regarding the affiliated parking lot, it is located a little far from the hotel, and we apologize for the inconvenience. We take your feedback seriously, share it with our staff, and will once again review our customer service from the ground up, so although it may be selfish of us to ask, we would appreciate it if you would stay at Richmond Hotel Kochi again if you have the opportunity. However, we are very happy to receive your kind compliments, saying that "the hotel itself was clean and you slept comfortably." Thank you for taking the time to submit your review despite your busy schedule. All our staff look forward to welcoming you again. Moriyama, Manager, Front Desk
TXR77
Stayed in May 2024
Travel with friends
4.0/5
Very Good
Posted on May 16, 2024
I stayed in a single room by car. The front of the hotel faces the inside of the arcade, so it's easy to get there without getting lost, but it's a little far from the contracted parking lot where you can leave your car. The building itself is relatively new, so even the single rooms are reasonably spacious and have good soundproofing. There are USB chargers provided, so you don't have to worry if you forget to bring one. The desk is spacious, but there are no lights around it, so it's difficult to work there. The refrigerator has an ice-making function (but no ice tray). If breakfast is included, it is served in the adjacent restaurant, and it's worth the price. However, it's disappointing that there are no Japanese teas available for drinks, despite the selection of Japanese food being heavily weighted.
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Response from Property: Thank you very much for staying at Richmond Hotel Kochi. The affiliated parking lot is located a little far from the hotel, and we apologize for the inconvenience. However, we are very pleased to have received so many compliments about the location and facilities. As you said, the hotel is located in an arcade street, which has been praised by many guests for its convenience for sightseeing and dining in the area. All of our staff will continue to work together to further improve our service so that you will be satisfied. If you have the opportunity to visit Kochi, we hope you will use Richmond Hotel Kochi again. We look forward to seeing you again. Moriyama, Manager, Front Desk