Resolution Resort

Resolution Very peaceful,comfortable and lovely staff

We had a wonderful stay at Resolution Resort! Great atmosphere at the restaurant with nice options for breakfast, lunch and dinner. The staff was very friendly and helpful. The room was cozy with a great view. We didn't want to leave!

I want to express my appreciation for the polite and welcoming attitude of every staff member we encountered during our stay, despite the challenging circumstances. However, it's crucial to share our experience to prevent others from facing similar disappointment. The photos displayed online present a misleading image; the entire 'resort' appears dilapidated and almost abandoned, far from the advertised representation. The premises were unkempt, rundown, and gave the impression of being unfinished or under construction. Surrounding amenities, such as shops, bars, or accessible beaches, were non-existent, and the 'free shuttle' promoted turned out to be a small, old boat hardly larger than a kayak. Additionally, the absence of a functional swimming pool, due to ongoing construction mentioned in an email received long before our check-in, was disappointing. Continuous disturbances like drilling and electrical noise persisted throughout the day. Upon arrival, we promptly informed the reception of our decision not to stay, highlighting the vast discrepancy between their advertised offerings and the reality we encountered. They were empathetic, refunding us 50% of the cost and providing a complimentary night in an upgraded room, given the island's peak season and limited alternative accommodations. Regrettably, our experience wasn't unique, witnessing other couples arriving with identical grievances and promptly leaving after just one night. It's disheartening to see a lack of dedication, investment, and attention to detail in a place marketed online as a luxurious resort. I must emphasize the exceptional politeness and helpfulness of all staff members, from the owner to the waiters and cleaners. However, due to our substantial financial loss and feeling misled, I find it necessary to share this review.

Great place, pets friendly, this place has a charm, professional and welcoming stuff, good food. Highly recommend this hotel. Family holiday location, or romantic getaway. You will enjoy this place, far from tourist noisy routine. One of my favourite places in Thailand.

I paid $115 a night for a room not worth $30. The reception area is just off the road. There’s a steep 75 foot irregular stairs down to the rooms with one 3 foot section of railing. As I arrived after dark and the property was dimly lit I reached for that only piece of rail and it crumbled in my hands leaving four long rusty nails pointing up. While my room was listed as ‘Sea View’ the only thing I could see from my room was the pool and bar. The free breakfast was atrocious. One night was too much and I stayed at the property right next door. I went from the worst to the best within 24 hours