Guest User
September 5, 2024
As soon as I arrived at the hotel, I realized how unfriendly the staff was, especially the lady who runs it, I don't know if she's the owner... I would have preferred to leave, but given the balance already paid, I would have lost everything! After a long journey, I finally arrived at the hotel, I just wanted to put down my bags and relax... I checked in at 7:30 pm and my idea was to take a dip in the pool... the lady looked at me askance, looked at her watch and told me that the pool closed at 8 pm, so very annoyed, she told me that I would have taken a dip in the pool tomorrow morning!!! There are rules, given by the hotel, I respect them, but those who manage must also respect them!!!! I take my dip anyway and as per the rules I leave the pool at 7:55 pm! I went to my room, there were some things that weren't right and I went down to reception to report them. There is a security guy, who not knowing how to handle the situation, calls the lady, who I think lives in the next door, comes out all annoyed saying: tomorrow morning at 7 the maintenance man is coming! I will surely wake up at dawn for this! But please!!! Luckily no one showed up... The next day I go to the reception to rent a scooter, the lady does not even deign to say hello and from her air-conditioned station, she has the employee outside act as an intermediary through the glass... They take out some papers and make her sign: clearly not being an inexperienced person, I ask questions about the insurance, precisely 2!!!!! The lady, still annoyed, makes the employee tell me: too many questions, go rent it somewhere else! With this I have nothing else to add, rudeness is probably a strong point of this Hotel, but I was unable to grasp this important detail!
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