Due to some circumstances, my girlfriend was traveling alone, so I booked the hotel for her. My girlfriend had the worst experience.
First of all, it seems like the front desk staff needs to be re-educated.
I told them several times that I had already paid the accommodation fee and tourist tax through Trip.com, but they said that they didn't pay it and that it was only 10 ringgit, so they were sarcastically telling me to pay even though I'm not a beggar.
In the end, when I showed them the English invoice, they said they understood without saying anything else. If they can't confirm the payment internally, and they won't accept it because I showed them the English invoice, shouldn't they at least apologize for the sarcasm?
In addition, they requested a late checkout and went swimming, but they didn't ask to extend the room key, so the key time expired and they couldn't go back to the room. If it's a late checkout, shouldn't they automatically extend it or should they ask in advance if there's an internal policy regarding the key extension? In the end, my girlfriend went down and asked them, and they said, "You didn't tell me, right?" They extended my stay without even saying sorry, saying such ridiculous things. I wonder if this is a 4-star or higher hotel.
Rather than spending this much money and experiencing the worst service, it would be better to spend a little more money and go to Shangri-La.
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