First impression upon check-in wasn’t great. Was told that our seaview room would only be ready at 6pm. We were informed we would get a room on a high floor and we thought since high floor room would afford better views, the wait would be worth it. They said they would call us when the room was ready. At 6.15pm, we haven’t heard from reception, so I walked to the counter to ask about status of the room. They said yes it’s ready (but no one called us) ! Unfortunately they said the room on the high floor we were supposed to get had some fault/ problem and they issued another lower floor room for us. Not the kind of service we were expecting from a 5* hotel. Late check in / room not ready , making us wait 3 hours for our room was bad enough. An afternoon wasted and ruined our plans for the day !
Seaview room but window was small and no balcony to step out. Half of the view blocked by trees and could only see a bit of the sea.
Bathroom is old, needs upgrading. One sink, old bathtub, small corner shower which felt a bit of a squeeze. Showerhead is fixed, can’t turn or change the angle. Water temperature not hot enough.
Breakfast was so-so.
Facilities around the hotel was good
but our check-in experience left a bad taste in our mouths throughout our stay.
Excellent
1360 Reviews