Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

Clean n comfort... Everything well equip.fell like back to home...

The location is quite good, walking distance to pavilion mall and also easy to get surroundings food. Everything is quite good, but the only thing I feel quite disappointed and angry about is the staff who working in the restaurant - fried the egg ( morning/ buffet for breakfast), I can’t see the name tag since his name tag not tagged as well, service so rude.

First of all, I am disappointed with the how sparse is the furniture in the 1011 sq feet suite which has the biggest space and supposedly the highest category in Dorsett Residences. In the elongated living room which has a small Kitchenette, there is only a dinning table and a sofa. It’s so misleading compared to how the pictures look.. misrepresentation. When I decided to take a rest after checking in, on the 2 seater fabric sofa, there is a burnt out hole size of a cigarette butt on one of the seats. Switching on the small tv, lore and behold, there is only 5 channels available all them local channels in Malay language. Other channels are on cable which require a Astro card I reckon subscription. I thought I booked a 2 room suite.. what is this! When I went to the bathroom and decided to take a shower, there is a shower rod but no curtain. Come, shower curtain??? Because I was wet already, I had to continue with my shower. Water spluttered all over on the bathroom making it slippery and unsafe. With these concerns I proceeded to reception to speak with staff. With regards to furniture in the room, it’s already the best they can do, take it or leave it. Pertaining to sofa, it’s there what can they do. In relation to bathroom, there is no curtain actually. I was flabbergasted! Why is there a rod there in the first place. Who will bear responsibility if a guest falls down on a wet floor, when in the first place, it won’t be if there is curtain to prevent it. When my brother checked in, I was utterly embarrassed and apologised to them profusely, it’s our brocation. Add injury to insult, my room key card didn’t work the day after I checked in. My brother’s room card key failed on the 3rd day. Utterly disappointed….. I will not book Dorset hotels again