PARKROYAL COLLECTION Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur Reviews

PARKROYAL COLLECTION Kuala Lumpur

Jln Sultan Ismail, Bukit Bintang, Kuala Lumpur, 50250, MalaysiaView Hotel Details
PARKROYAL COLLECTION Kuala Lumpur
PARKROYAL COLLECTION Kuala LumpurPARKROYAL COLLECTION Kuala LumpurPARKROYAL COLLECTION Kuala Lumpur
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PARKROYAL COLLECTION Kuala Lumpur Guest Reviews

4.4/5
Very Good
1781 review
Verified reviews
Location4.7
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(1781)
Positive reviews(1702)
Reviews with photos/video(628)
Delicious breakfast(255)
Convenient for shopping(170)
Delicious buffet(57)
Great swimming pool(56)
Shower difficult to use(51)
Loved the view(45)
Stayed multiple times(25)
Negative reviews(79)
Hiong
Urban Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Great location. Walking distance to Bukit Bintang shopping area, just in front of Sungei Wang Plaza. Comfortable bed, with nice view . Breakfast are tasty and a lot of choices with local and international cuisine.
6/17
Response from Property: Dear Hiong,Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur.We strive on paying close attention to our guests and all their needs so that they have a memorable experience. I am delighted to note that you had such an enjoyable visit.It is our pleasure to look after our guests with such warmth and competence and it’s often the small details that matter.Thank you again for the recognition and we hope to welcome you back for another stay soon.Inspiringly Yours,Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
thecooltraveller
Superior Room
Stayed in Sep 2024
Family
29 review
2.5/5
Posted on Sep 8, 2024
The hotel was quite average - nothing great in terms of cleanliness. And the rooms are very very small - pay more and stay in a nice area.
Response from Property: Dear The Cool Traveller,Thank you for taking the time to share your stay experience with us at Pan Pacific Serviced Suites Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.We appreciate your valuable feedback as it helps us to identify areas where we can enhance the overall guest experience. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Sincerely Yours, Allan WongComplex General Manager Pan Pacific Serviced Suites Kuala Lumpur
dreamywei
Lifestyle Premier King Room
Stayed in Sep 2024
Family
4 review
4.5/5
Great
Posted on Sep 4, 2024
Overall, it is a good and comfortable stay. Choose this hotel as this is very close to kl night tour bus station, as bringing small kid along.
Response from Property: Dear Ee Wei,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Anonymous User
Lifestyle Premier Double Double Room
Stayed in Sep 2024
Family
3 review
4.5/5
Great
Posted on Sep 7, 2024
Our 2nd stay! This time it's 5D4N ! Absolutely loving this clean hotel. Feels cosy. Everyday our room was cleaned. It's a walking distance to Bukit Bintang eateries. Gained 5kgs!! Hahahaha! Will comeback again definitely! Thank you Park Royal Collections!
Response from Property: Dear Valued Guest,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Lk 920
COLLECTION Club King Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Nice and comfortable stay. However collection club rooms are only in Lower floors. So you can hear the noises from the road. This maybe not a good things for light sleeper. Overall good experience with the lounge facilities and food in the lounge
Response from Property: Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Anonymous User
Superior Twin Room
Stayed in Aug 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Sep 3, 2024
Great experience, good room service. Location was great, very near to the main shopping district. Recommended!
Response from Property: Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Josephine
Superior Room
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
My second home in KL and I have been staying with park royal since 2022 (I go to KL once every 2 months) so I lost count how many times I stayed in Park royal. This year is the first time I spent my birthday there and a very pleasant surprise from the hotel. The bed is so comfortable with the super duper soft pillow that I always slept well when I was there. Please keep the good job that you guys have been doing and kuddos to the house keeping and reception staff whom are always smiling and greeting me, your hard work and professionalism is what keep me coming back! Not to forget the breakfast which is so good!
Response from Property: Dear Josephine, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Warren904
Lifestyle Premier King Room
Stayed in Aug 2024
Couples
20 review
5.0/5
Outstanding
Posted on Sep 8, 2024
This hotel is perfectly located within the golden triangle of KL, just a few minutes walk to Lot 10 and Pavilion. The room is decent and relatively spacious. We didn’t try to buffet breakfast as we intended to taste more street food n drinks. This is definitely our 1st choice if we come back next time
Response from Property: Dear Warren904, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Krys Chen
Superior Room
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 6, 2024
Here’s a review draft for the PARKROYAL COLLECTION Hotel: Luxurious Stay with Minor Flaws I recently stayed at PARKROYAL COLLECTION Hotel and had an amazing experience. The room was absolutely luxurious, with sleek design and high-end finishes that made it feel very upscale. I especially appreciated how easy it was to connect my devices, making my stay more convenient. The amenities provided were more than sufficient, and I absolutely loved the rain shower and the incredibly comfy sheets—perfect for unwinding after a long day. The only downside was the hairdryer, which was extremely weak. It didn’t quite match the quality of the other features. However, aside from that small issue, I thoroughly enjoyed my stay and would certainly consider returning.
Response from Property: Dear Krys Chen, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
wai hong
Superior Room
Stayed in Aug 2024
Couples
3 review
4.7/5
Amazing
Posted on Sep 8, 2024
The hotel provides complimentary slice cake for birthday celebration. New hotel and nice breakfast
Response from Property: Dear Wai Hong, Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
LuqmanSabri
Superior Room
Stayed in Aug 2024
Couples
5 review
4.5/5
Great
Posted on Sep 1, 2024
the room was nice with an excellent view and as well as the services given. thank you park royal!
Response from Property: Dear Luqman Sabri, Thank you for taking the time to share your stay experience with us at PARKROYAL COLLECTION Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Allan WongComplex General Manager PARKROYAL COLLECTION Kuala Lumpur
Anonymous User
Superior Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Friendly staff @ check in counter! Perfect location, walking distance to Berjaya Time Square & Bukit Bintang.
Response from Property: Dear Valued Guest,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
zuibadudu
Lifestyle Premier Double Double Room
Stayed in Aug 2024
Travel with friends
4 review
3.7/5
Posted on Aug 30, 2024
Check in was quite fast and easy. We reached around 2 pm and was able to check in right away. Hotel location is ok but traffic jam on the way to hotel is common. There are a lot of malls nearby so it's quite accessible. Cleanliness of the toilet need to be improved and the table near the bed need to be wiped :( . The staff were nice to provide extra toilet paper when I requested . They arrived quickly like 10 mins. Which is amazing. Maybe need more tissue boxes as we keep running out. Staff at the lobby kinda lost my luggage for 20 min when I was going to retrieve it after placing it there for storage. Other than that it was OK maybe I had too much expectation for 5 star hotel. But given the safe location I would still recommend.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at PARKROYAL COLLECTION Kuala Lumpur. We are pleased to hear that your check-in process was smooth and that you found our staff responsive and helpful.I apologize for the issues you encountered with the cleanliness of the toilet and the table near the bed. These are certainly not the standards we aim for, and your feedback will be shared with our housekeeping team to ensure these areas are addressed.I’m also sorry to hear about the inconvenience with the luggage storage and the need for extra tissue boxes. We will review our procedures to improve the efficiency of our luggage handling and ensure that our guests have sufficient amenities during their stay.Thank you for your understanding and for recommending our hotel despite these issues. We value your feedback as it helps us to improve our services. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Anonymous User
Urban Deluxe Twin Room
Stayed in Aug 2024
Business travelers
1 review
4.5/5
Great
Posted on Aug 25, 2024
Nice big room! Stayed for 3 nights for a business trip. Near to sungei wang, berjaya time square,lot 10 and pavilion
Response from Property: Dear Valued Guest,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
may_ng
Urban Family Suite
Stayed in Aug 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 23, 2024
All the Staff friendly and helpful.thank you for the decorations for birthday celebration.my friend love it so much
Response from Property: Dear Valued Guest,Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur