Guest User
May 29, 2024
I have always heard that Colorful Yunnan is beautiful and the tourism industry is relatively developed. I wanted to experience the charm of Yunnan, so I came with full expectations.
Little did they know that as soon as I got off the plane and landed in Yunnan, I was taught a hard lesson by the owner of the hotel. I feel speechless every time I think about it!
First of all, I have stayed in many hotels, both expensive and cheap. I know that you get what you pay for at different price points. I generally don’t write reviews and default to good reviews. However, this store makes me unhappy. If I don’t write a review, more people will criticize it!
Let me first declare that during the communication with the owner of the store, I stated that I would truthfully post real reviews on the platform. The owner threatened that there was check-in information, and in a threatening tone, he said that if I dare to comment, he will bully me online? The above conversation has been recorded. If my information is leaked or other illegal activities are discovered, I will take all legal measures to protect my rights!
Below is my real check-in feedback, with real photos, and Ctrip platform customer service intervention for your reference.
1. The hotel is very remote and the airport pick-up service is very fiddly! ! ! Because the plane landed early in the morning and I had to get up early to transfer the next day, my original intention was that I only had three or four hours to find a place to sleep. Anyway, I chose to book this accommodation because I could at least feel more comfortable than sleeping at the airport. . Here comes the surprise: The pick-up and drop-off service of this store is provided by a black car team outsourced by nearby hotels. Although there are a few cars that are said to leave all the time, I also consulted the boss when booking and said that the pick-up is very fast, and it takes about four or five days to wait. Just minutes away. Who knows, there are black cars, but I waited for one after another, and either I was rejected or said there were not enough seats to wait for the next one. If you want to take a ride, you have to fight for a seat. After you grab a seat, you have to wait for the black car to be full before you are willing to pack. Pull away! The hotel is in a remote village, and the roads are all dark. It took at least close to an hour from getting off the plane to checking in at the hotel, which was really a hassle. If that's the case, it's really better to rest directly at the airport.
2. The boss is unkind and does not do business sincerely! ! ! I booked a room for 2 people, and the service details stated "free airport pick-up and drop-off service". When checking in, after communicating with the front desk for three hours, we checked out and got up in time to transfer. The front desk promised that they would have an airport drop-off service to take us to the nearest subway station. Then, the most disgusting thing happened. I lay down for a while, packed up my things and got ready to catch the bus, but the owner of the store regretted it before departure and started playing word games, saying that the shuttle service could only serve one person. The two of us were already picked up at the airport last night, so they couldn't take us away in their black car. We had to pay for the ride. Since I was in a hurry, I was worried that I would have to pull another car before I was willing to pack it up and send it away. I took a step back and negotiated and said that it would be fine to take me to the subway station, which was only about 1 km away. Just let me pay for the taxi, he doesn't care. It’s really cool. I went back on my word ➕Early in the morning➕Backcountry➕I’m not familiar with the place, and the buff of ineffective communication was superimposed. I immediately contacted the customer service of the Ctrip platform to intervene. After a conversation, the customer service called me back and stated that it was difficult to communicate with the owner of this store and they would not provide pick-up and drop-off. Serve. Playing word games aside, he could do whatever he wanted. In the end, the platform paid for the taxi fare, and the boss reluctantly agreed to call a taxi to deliver him. The boss of the store was "just and confident" throughout the whole process, without any apologies. .
3. The hygiene of the hotel is very poor. As shown in the picture, the toilets are full of scale and the tabletop and TV in the room are covered with dust. Moreover, the room is on the side of the road and it is very noisy. You can refer to other guests' comments. I believe I am not just making this up. Also, there is no elevator and you need to take the stairs. Friends with suitcases will have to carry their luggage by themselves, which is very inconvenient. The front desk will not bother you.
If you don’t mind the sanitation and just lie down, then I don’t recommend checking in. You might as well just rest at the airport.
If you care about environmental hygiene and want to sleep comfortably, I don't recommend it, otherwise you will be like me, spending money and still getting angry.
All the above are true explanations, and any refutation from the seller will not be accepted! ! !
Facilities: Poor
Hygiene: poor
Environment: poor
Service: Poor
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