Vienna Hotel Kunming Railway Station Branch Guest Reviews
4.7/5
Outstanding
497 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(497)
Positive reviews(488)
Reviews with photos/video(54)
Convenient location(97)
Easy to get around(89)
Close to train station(65)
Friendly front desk staff(52)
Delicious breakfast(43)
Classy environment(33)
Average sound insulation(17)
Would stay again(5)
Negative reviews(9)
Guest User
Superior Room (2 Beds)
Stayed in Sep 2024
Other
11 review
5.0/5
Outstanding
Posted on Oct 4, 2024
We are both 75 yrs old couple and as usual, are very choosy when come to getting an accommodation on vacations. This comfortable and beautiful hotel has beautifully helpful staffs at the Reception Counter. The room is comfortably spacious and amenities updated and complete. Location is just 5 minutes walk from the Kunming Railway station North Entrance. Breakfast is great. We will come back to this hotel when we returned from Guiyang a few days later
Response from Property: Dear guests: Hello! Thank you very much for your five-star review. We are very happy to bring you good memories of your trip. It is our responsibility to provide warm service to every guest who stays. Your appreciation is not only an affirmation of Xiaowei, but also a great compliment to Xiaowei. The greatest encouragement and motivation, Xiaowei will definitely live up to your praise. We look forward to seeing you again next time and looking forward to having you witness Xiaowei’s growth. I wish you a happy journey!
RaeJr
Superior Double Room
Stayed in Jul 2024
Couples
3 review
1.0/5
Posted on Jul 15, 2024
Location is near to train station (north gate). If you take metro, U will be at the (south gate) of the train station, so will need to walk one big round to get to the hotel instead. Almost 20 minutes walk from metro station. My room smelled of smoke, and when I request to change a room, the receptionist mentioned there is no other room available. The air-conditioning is annoying and noisy. It's will turn on and off thru out the night. I do not recommend this hotel at all unless U ok with smoking room and only using it for high speed train the next day.
Response from Property: Dear guests, hello! Thank you for staying in our hotel. You mentioned that the location is difficult to find and the room smells bad. We have informed the housekeeping department that each room must be cleaned to prevent such phenomena from happening. I believe it will not affect your stay again. experience. We will also strengthen management of the issues you raised this time, as well as strengthen daily maintenance and cleaning. Sorry again for the inconvenience caused to you. We look forward to your next visit and wish you a happy life!
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 24, 2024
We just stayed a night and overall we were very happy with the hotel.
Guest User
Superior Double Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Clean and bright of the whole of hotel will stay again
Leek Tai
Superior Room (2 Beds)
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Strategically located near the high speed rail station.
Response from Property: I'm really excited to see the customer's simple but profound praise, and they also recognize our service so much! We at the hotel strive to provide the most considerate and meticulous services to each guest and bring them a value-for-money experience. Vienna Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. The guest officer's affirmation is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time!
Guest User
Superior Room (2 Beds)
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 21, 2024
New and good location
Response from Property: Dear guest, thank you for staying at Vienna Nanping Pedestrian Street Kunming Railway Station Branch. Our store is located at the north entrance exit of Kunming Station. It is surrounded by many tea cultural cities and snack streets. It only takes 10 minutes by car to Kunming Old Street. There is Huancheng South Road subway station next to it, and it is very close to large shopping malls such as Vientiane City and Joy City. The transportation is convenient. It is our aim to provide you with a comfortable stay and considerate service. We hope that everyone will stay in our store All guests can check in happily and check out with satisfaction. Thank you again for your stay. We look forward to your next visit. See you again!
Weienbaocaobin
Superior Double Room
Stayed in Oct 2024
Solo travelers
12 review
4.2/5
Very Good
Posted on Oct 19, 2024
The hotel is very close to the train station and can be reached on foot. The transportation is very convenient. It has just been renovated and the facilities are also very new. The main areas that need to be improved are more ventilation. The corridors and rooms still have the smell of new decoration. The sound insulation effect is not very good. At night, you can hear the sound of cars on the road and the station broadcast. There is an air conditioner outside the window, and you can also hear the sound. The window is a little flowery. It is recommended to wipe it more often so that the view will be better.
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Response from Property: We are sorry for bringing you a bad feeling. Next time you find a problem, please give feedback to our service staff as soon as possible and we will help you solve it. We will check your opinions and make corrections in time if there are any problems. All the hotel staff are looking forward to your stay again. I wish you good health. Thank you! ! Thank you again for your recognition of our store and welcome to visit us next time.
Guest User
Superior Room (2 Beds)
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The room was very clean and all facilities were sanitary. The front desk staff was serious and answered all questions. The breakfast was OK. For me, the transportation was very convenient. It took only a few minutes to walk to the train station.
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Response from Property: Dear guests: Thank you for choosing us and giving support and love to the hotel. Your satisfaction with the hotel facilities and services is the motivation for all hotel staff to work. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you. All the staff of Vienna Hotel (Nanping Pedestrian Street Kunming Railway Station Branch) look forward to your next visit! Dear guests, thank you for your encouragement and affirmation! What we pursue is to move customers. "When customers have difficulties and need help, the opportunity to move customers has come." The service brand of "Family" has remained unchanged for N years. Because of your recognition and encouragement, we will pass it on to all employees. This is the greatest reward for us, and we will work harder! Looking forward to your visit again!
Guest User
Superior Room (2 Beds)
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Facilities: Very new
Sanitation: Clean
Environment: Good
Service: Good
Sending children to school, very close to the train station, Exterior decoration, although the interior decoration is generally good, it is worthy of being a chain store, always choose Vienna Hotel
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Response from Property: Dear guest, thank you for staying at Vienna Hotel (Nanping Pedestrian Street Kunming Railway Station). I am glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is adjacent to the Mixc Shopping Center, Nanping Pedestrian Street, Kunming Old Street, Cuihu Park, Walmart Supermarket, Joy City Shopping Mall, eating, drinking and having fun. At the same time, there is Huancheng South Road Metro Station 600 meters around the hotel, where you can take Metro Line 1 and Line 2. There is a passenger station nearby that can go directly to the airport. The transportation is convenient. Welcome to experience it next time.
Guest User
Superior Room (2 Beds)
Stayed in Oct 2024
Business travelers
17 review
4.8/5
Amazing
Posted on Oct 6, 2024
Except for the poor sound insulation, everything else is very good. People with light sleep may need to choose carefully. It is very convenient to catch the early train, and the train station is a 3-minute walk away. There are also many kinds of food downstairs. There are Shenzhou and YiHi pick-up points behind.
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Response from Property: Dear guests! Thank you very much for choosing Vienna Hotel (Nanping Pedestrian Street Kunming Railway Station Branch)! We are deeply sorry that you were not satisfied with your stay this time. We hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. We will do every service link meticulously and live up to your high expectations of the hotel! I hope Vienna can become your home away from home! We sincerely look forward to seeing you again! Thank you! ^_^
Anonymous User
Superior Room (2 Beds)
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Thank you to the front desk lady for upgrading the room type. There is a window to see the blue sky. The hotel is new and comfortable as a whole. You can wash and dry clothes. It is very close to the train station and very convenient for transfer.
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Response from Property: Dear guests: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Thank you for your continued support and care for us!
Guest User
Superior Room (2 Beds)
Stayed in Sep 2024
Other
17 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Hygiene: Clean and tidy, this is a very important point, the quilt cover and pillowcase still have a faint smell of disinfectant👍
Environment: Quiet and comfortable
Facilities: Xiaodu online, voice recognition, very convenient
Service: Value for money online, no room type reserved, the front desk did a free upgrade, more humane, the overall value for money is very high, check in around 11pm, check out automatically delayed to 2pm
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Response from Property: Seeing your recognition of Xiaowei, I am so excited that I can't express it in words. It's hard to find a soulmate who understands you. We use the best and most practical things to make your experience warm and stress-free, without any glitz. Your feelings are our affirmation and encouragement. We will continue to work hard~~~ Let more families like us~ Looking forward to your next stay~~~
Guest User
Superior Room (2 Beds)
Stayed in Sep 2024
Travel with friends
3 review
4.8/5
Amazing
Posted on Sep 23, 2024
The room is clean and sanitary, the breakfast is nutritious, Kunming Station is close at hand, convenient for travel, the front desk service is nice, and they are enthusiastic about providing luggage storage services. The overall feeling is great!
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Response from Property: Hotel reply: Dear guest, hello! I am your online personal butler Xiao Wei. Thank you for your review in your busy schedule. Guest satisfaction is the only standard for testing our service. Your satisfaction is the greatest motivation for our work. Thank you for your sincere evaluation. Just as it is with distinguished guests like you who have been giving us advice and encouragement, we can keep moving forward and making continuous progress. Vienna has nearly a thousand branches across the country. No matter where you are, Vienna Hotel will provide you with a comfortable home-like accommodation and the most active and enthusiastic service to give you the best enjoyment! All the hotel staff look forward to your visit again~
pyeung68
Deluxe Room (2 Beds)
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 24, 2024
This time I stayed at the Vienna Hotel next to Kunming Railway Station, which changed my perception of this hotel. In the past, I stayed in any place just for its location, but this time I felt that the hotel was new, the room size was reasonable, the price was reasonable, and the hygiene was ideal. , although the breakfast is not rich, it is worthy of the room price, recommended.
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Response from Property: I am so excited to see the simple yet profound praise from the guests, and they also recognize our service so much! We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring every guest a super value experience. Vienna Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The guest's affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!
Guest User
Superior Room (2 Beds)
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The front desk is warm and friendly, the service is very good, there is free parking, the hotel is easy to find, the room is clean, the facilities are new, there is a smart Xiaodu, which is very convenient, and the brewed coffee is delicious. It is the most comfortable Vienna hotel in Kunming.
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Response from Property: Wow~, thank you very much for your thoughtful review. I am really happy. I am glad that you can recognize Vienna so much and recognize the room that I carefully prepared for you. I am very happy to meet you. I hope to be your friend. Your encouragement and support are the goal that drives me forward. I will work harder to improve the quality of service. Thank you for your appreciation and love for Vienna. Vienna also likes you~ Welcome to stay at Vienna Hotel again. Thank you and goodbye