Atour Hotel Kunming South High-speed Railway Station University Town Reviews
Atour Hotel Kunming South High-speed Railway Station University Town
Building 20, Yongxin Harvard Center, Yikang South Road, Chenggong District, Kunming City, Yunnan Province, China, Chenggong District, Kunming, Yunnan, ChinaView Hotel Details
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Atour Hotel Kunming South High-speed Railway Station University Town Guest Reviews
4.8/5
Excellent
2479 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2479)
Positive reviews(2443)
Reviews with photos/video(223)
Delicious breakfast(302)
Friendly front desk staff(184)
Easy to get around(150)
Close to train station(71)
Nice toiletries(22)
Has rooms for families(19)
Loved the night views(14)
Negative reviews(36)
Guest User
Superior Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Very clean, and reasonably sized.
We checked in at 3 am and they were manning the counter at that time.
Note that the hotel is not the whole building, but only the top few floors.
Response from Property: Thank you for your 5-point praise! Atour advocates a natural and healthy lifestyle. We have a fresh and comfortable environment; elegant and open space; sincere and loving service. Resting and recharging in Atour will relax your body and mind and give you a pleasant experience, allowing you to completely put aside the fatigue from work. Therefore, it is a must-have for travel and business trips. I look forward to meeting you again~
Anu
Standard Room
Stayed in Jul 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jul 21, 2024
During my stay at this hotel near Kunming South Station, I was thoroughly impressed by the exceptional quality across the board. The amenities are top-notch, with rooms featuring modern furnishings and cutting-edge technology that blend comfort and convenience seamlessly. The hotel's facilities are equally outstanding, offering a range of services to meet guests' needs. However, what truly elevates the experience is the staff's impeccable service. From the warm welcome at check-in to the attentive housekeeping and knowledgeable concierge, every interaction showcased genuine hospitality and professionalism. This combination of superb amenities, excellent facilities, and exceptional staff makes this hotel a standout choice for anyone visiting Kunming.
Tan Hui Jun
Standard Room
Stayed in Jun 2024
Travel with friends
3 review
4.5/5
Great
Posted on Jun 4, 2024
The hotel provided us with a free room upgrade. Overall, the hotel is very clean and quite conducive for rest. It seems to be located within residential area and therefore quite accessible to food.
Response from Property: Dear customer, hello! Duo'er is really sad to see you failed to light up the five little stars. We have also received your suggestions. Thank you very much for taking the time to give us your opinions. We will definitely continue to improve ourselves and bring you more surprises and touches. I hope you can help us light up 5 stars if you are satisfied next time. We look forward to serving you again and wish you a happy life!
Guest User
Standard Room
Stayed in Mar 2024
Couples
5 review
4.0/5
Very Good
Posted on Apr 6, 2024
The hotel provides on time free car service to Kunming South Station, which is nearby.
Response from Property: Dear Duoyou, I'm sorry that I didn't get your five-point praise. Duoer felt that the best trip is to find a long-lost emotion in Yaduo. And among tens of millions of people, there is neither a step earlier nor a step later. Duoer is glad to meet you. Your praise to us, like a wisp of breeze in the mountains, crossed our hearts, looking forward to meeting you next time!
Guest User
Standard Room
Stayed in Apr 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on May 2, 2024
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Anastasia1
Superior Room
Stayed in Sep 2021
Couples
25 review
5.0/5
Outstanding
Posted on Sep 30, 2021
The hotel is beautiful and clean, located close to the south railway station. The breakfast is amazing and the room is cosy.
wing wine
Standard Room
Stayed in Aug 2024
Other
3 review
1.6/5
Posted on Aug 16, 2024
1. Equipment such as the hair dryer and the TV look like they were bought from the second-hand market. When the TV is turned on, there is a white circle around the figure. The hair dryer sounds like a tractor.
2. The hygiene is not clean. There are things like stickers left by the previous family on the wall of the sink. The child said that he was itchy and later found ants under the pillow.
3. There is no choice between the 40th and fourth floors. Several hotels share the same building and the management is chaotic.
4. Before moving in, I was reminded that there was construction outside the window. I didn’t expect that I couldn’t tolerate the wind noise in the corridor or the pipes outside the window? , the sound is huge! ! The room is not soundproof and you can clearly hear someone talking in the corridor! The walls and door panels look like decorations.
5. The bathroom lights started to flicker in the middle of the night. It was such an exciting night.
If it wasn't too late, I would really want to switch to another one! . I have lived in Yaduo before, but I didn’t expect to step into such a deep trap this time.
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Response from Property: I am very sorry for bringing you a bad stay experience, and thank you for pointing out the shortcomings of the hotel. I also hope that you can give Duoer a chance to improve. Duoer will strengthen management and improve services in all aspects to satisfy customers. Our purpose, Duoer will work harder to let you see our changes and bring you a better stay experience. We look forward to your visit again! Let you see our changes.
Fengchuideyangguang
Standard Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 7, 2024
The Atour brand is as reliable as ever, clean and hygienic, the bed, quilt and pillows are very comfortable, the room is large and the bed is not depressing, the toilet is very convenient to separate wet and dry areas, and there is also free laundry and clothes delivery service, which is perfect for traveling with children like us. It’s so convenient. If you’re hungry at night, you can still have porridge. The waiters are very enthusiastic and provide attentive service. There is also a pick-up and drop-off service for the high-speed train to Kunming South Station. When I saw children in the store, I gave them slippers, toothbrushes, snacks, and toys. , there was delicious honey water upon check-in, the room was on the top floor with a nice view, and you could see the Dianchi Lake. When you checked out, you were given a small gift and free popsicles. My child also loved breakfast. The overall feeling was very good, praise!
Original TextTranslated by Google
Response from Property: Duo'er thinks: The best trip is to find a long-lost touch in Atour. Among millions of people, there is neither a step too early nor a step too late. Duoer is lucky to have met you. Your praise for us is like a breeze in the mountains, passing through our hearts. We look forward to meeting you next time!
Guest User
Premier Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Facilities: great
Hygiene: Excellent
good environment
Service: Super good, tell us the arrival time in advance, and there is free pick-up and drop-off service
Late-night porridge: you can also have self-service late-night snacks before 11 p.m.
Pick-up station service: really considerate
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello, first of all, thank you for taking the time to review the hotel. Your every note is the greatest affirmation for Xiaoduo. Xiaoduo is a brand new light luxury lifestyle hotel, and it is also a warm hotel with free pick-up. It provides humane neighbor-like services, and the facilities, equipment and hardware are all from famous brands. We are committed to creating a warm and sweet home for our guests. Our hotel management philosophy is to operate with kindness and win with service. A simple like and a sincere affirmation will make Xiaoduo's heart full of strength. Thank you for your most honest evaluation. We are also honored to provide you with the best service. Gold cups and silver cups are not as good as your reputation. At the same time, we also hope that You can share Xiaoduo with your friends so that more friends can see Xiaoduo. Xiaoduo has been waiting for you in Kunming. We look forward to your next visit!
sleepsheep♡
Standard Room
Stayed in May 2024
Other
7 review
4.8/5
Amazing
Posted on May 15, 2024
Overall it's great, very satisfied ~ the pillows are very comfortable and I slept well. The shower experience is also great. The downside is that the window in the room is a bit small and it's a bit far from the subway station.
Original TextTranslated by Google
Response from Property: 【❤Satisfied stay, clean and hygienic❤】Time is forever young, we grow old slowly, you will find that it is something to be proud of to have a childlike innocence. Always keep an original heart to look at this noisy world. It is beautiful to meet in this life. Thank you for discovering the beauty of Atour. May all the beauty be with you, and Atour will always be with you. Looking forward to your next visit.
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Superior Room
Stayed in May 2024
Family
18 review
5.0/5
Outstanding
Posted on May 11, 2024
Close to Kunming South Station. You can take the train to Kunming South, which is very convenient. The service attitude is good. The children were given a small gift. The children were very happy. The breakfast was very good. There were many varieties and the taste was good.
Original TextTranslated by Google
Response from Property: Thank you very much for your comment. In ordinary life, there are daily necessities, crowded commuting crowds, and overwhelming pressure of adults. However, in addition to those thorns that pierce the skin, there are also those poems and distant places that make you dream. In any case, if you are tired or annoyed, you can pass by Atour Hotel at South High-speed Railway Station, drink tea and chat. In the wind and rain, we will always wait for you~
Guest User
Arour Rooms
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 1, 2024
Atour service is super good, the bed is very comfortable, and it can also pick up and drop off at the station
Original TextTranslated by Google
Response from Property: 【❤Satisfied stay, clean and hygienic❤】Time is forever young, we grow old slowly, you will find that it is something to be proud of to have a childlike innocence. Always keep an original heart to look at this noisy world. It is beautiful to meet in this life. Thank you for discovering the beauty of Atour. May all the beauty be with you, and Atour will always be with you. Looking forward to your next visit.
Haitang1
Arour Rooms
Stayed in Mar 2024
Travel with friends
94 review
5.0/5
Outstanding
Posted on Mar 25, 2024
The room is clean and tidy, with complete facilities and good service, including free pick-up, free drinks and rich breakfast.
Original TextTranslated by Google
6/14
Response from Property: Dear Duoyou, hello! Duoer is so happy to see you recognize us so much~ Haha😊 Thank you dear Duoyou for your affirmation of our work. Duoer hopes that you will have a bright spring, a bright summer, a prosperous autumn and a healthy winter. I hope that you will get up early every day and the whole world will be an opened and shining gift. Atour is happy to meet you. We are a humanistic hotel with the theme of reading and local photography. It has a different cultural and artistic atmosphere from ordinary hotels~ Our rooms are all designed with the original wood color concept, and have zero-pressure mattresses customized exclusively for Atour by internationally renowned brands. I hope you can meet Atour in every city, and let us bring you more unexpected warmth!!!
Guest User
Premier Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Atour Hotel is really considerate and has attentive service! The accommodation is really clean and hygienic! I will stay here whenever I go out! The exteriors are also great!
Original TextTranslated by Google
Response from Property: Duo'er thinks: The best trip is to find a long-lost touch in Atour. Among millions of people, there is neither a step too early nor a step too late. Duoer is lucky to have met you. Your praise for us is like a breeze in the mountains, passing through our hearts. We look forward to meeting you next time!
Guest User
Superior Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The room is clean and you can see the sunset of Dianchi Lake from the window. The staff is very good. I ordered 2 takeouts very close to each other. The waitress ran to get them for me twice in a row without any complaints and was friendly. The laundry room is very practical, self-service laundry, and Atour provides disinfectant laundry detergent. When we left the store, we were given two bottles of water to drink on the way.
The photo was taken from the hotel window.
Overall, it was a good stay. I will choose Atour again for future travels.
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello! Duoer is so happy to see you recognize us so much~ Haha😊 Thank you dear Duoyou for your affirmation of our work. Duoer hopes that you will have a bright spring, a bright summer, a prosperous autumn and a healthy winter. I hope that you will get up early every day and the whole world will be an opened and shining gift. Atour is happy to meet you. We are a humanistic hotel with the theme of reading and local photography. It has a different cultural and artistic atmosphere from ordinary hotels~ Our rooms are all designed with the original wood color concept, and have zero-pressure mattresses customized exclusively for Atour by internationally renowned brands. I hope you can meet Atour in every city, and let us bring you more unexpected warmth!!!