Residence Inn Kuwait City

This property location and provided amenities are good.

I would like to make a formal compliant here We paid for our 3 King Bed room a week in advance, before we booked we called the hotel and asked if they would keep our room if we check in late. The hotel said "of course they would keep for us since we already paid". But once we arrived the early morning, we got told all 3 of our King Bed Room were given to someone else. [First promise broke] Then Hotel said we can come back 2 hours later, they would give back us smoking-allowed King Bed Rooms with good view on high floors. When we came back, they only offered room on 10th floor, which is medium height only, and are smoking free rooms [Promise broke agian] During the whole conversation, we disucussed respectively with two receptions and one duty manager, we have never heard of any sort of appologies. What they kept saying are : 1. We understand your feeling (with a fake smile) 2. Do you know now is GCC summit? We have high occupation rate (is it the reason you can break your contract?) 3. It is not your fault ( This is the most hilarious sentence that they kept saying, feels like it is my fault) This is not Marriot Standard nor any decent hotel standard, very disappointed!

Excellent experience Excellent place to stay in Kuwait!

Nice hotel with a great view of the Kuwait towers Nice hotel. Pretty close to a lot of the main attractions. Very friendly staff.

I didn’t expect the hotel to be this good, if you are here for business or even with family and you need a place to stay I would definitely recommend this hotel. The location is perfect. There is a view on the Kuwait towers and the sea. It is close to the hotspot areas like Salmiya. The furniture of the hotel is brand new. It is a very clean hotel and the rooms are very spacious. The staff are very professional and very friendly. Keep in mind that there are not many stores around, but there is a grocery store nearby for essentials and also there is a pharmacy at the walking distance .