644-2 Sanjusangendo-mawari, Higashiyama-ku, Higashiyama Ward, Kyoto City, Kyoto Prefecture, 605-0941, JapanView Hotel Details
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Hyatt Regency Kyoto Guest Reviews
4.5/5
Great
80 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(80)
Positive reviews(76)
Reviews with photos/video(23)
Awesome stay(26)
Great service(18)
Delicious breakfast(11)
Clean and tidy(9)
Great location(8)
Easy to get around(7)
Negative reviews(4)
Guest User
King Room
Stayed in Dec 2023
Couples
3 review
4.5/5
Great
Posted on Dec 28, 2023
Room is a bit small but Kyoto in general doesn't have the same type of hotel as a big city like Tokyo/Osaka
WIth that said the room was clean, staff were professional, decor was nice, what more can you ask for.
Guest User
Deluxe King Room
Stayed in May 2023
Couples
2 review
5.0/5
Outstanding
Posted on May 14, 2023
Only first time trying this hotel. Surprisingly got free upgrade to their best suite for our silver wedding anniversary! All hotel staff we’ve come across are very cheerful & helpful and made us feel so warm at our stay. Room service is also of very high quality at reasonable price range 🥰
Anonymous User
Deluxe Corner King Room
Stayed in Oct 2022
Couples
2 review
4.5/5
Great
Posted on Nov 14, 2022
Every hotel member is really friendly and helpful, from restaurant reservation to sightseeing route. The room is clean and well-equipped. Our 8-day stay has been very welcoming.
Guest User
King Room
Stayed in Feb 2023
Family
1 review
5.0/5
Outstanding
Posted on Feb 20, 2023
Amazing place! We loved the food, the service quality, proximity to the temples, museums, malls and convenience stores. The staff were very kind and extremely helpful. The stay was peaceful and memorable. Thank you Hyatt Regency.
Chun Cheung
Twin Room
Stayed in Nov 2022
Couples
10 review
4.7/5
Amazing
Posted on Nov 23, 2022
best concierge ever.
Guest User
King Room
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 17, 2024
Most Hyatt Group hotels are guaranteed. The hotel is very comfortable and the rooms are clean. Family and children love it!
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Min1202
King Room
Stayed in Aug 2024
Solo travelers
15 review
3.5/5
Posted on Aug 24, 2024
Due to old facilities, the air conditioner did not work on the day we checked in. But the service was OK. Because the room was fully booked that day, we immediately changed to a room of the same level, and arranged an upgraded room the next day. But the only drawback was that I found blood stains on the sheets in the room, and asked the waiter to change the sheets, which made me sleep very late.
The atmosphere and breakfast of the hotel are impeccable, and the service is also good.
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Response from Property: Dear 敏1202, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. Your insights are invaluable, and we're committed to addressing the issues you've raised. We hope for the opportunity to make it right during your next visit. Kind regards, Hyatt Regency Kyoto
Xiaoyunxi
King Room
Stayed in Jul 2024
Family
6 review
3.5/5
Posted on Jul 26, 2024
The hotel is a bit too old, the room hygiene is not good, we adults all feel uncomfortable in the eyes, the daughter had conjunctivitis after taking a bath on the first day, and the son also had conjunctivitis on the second day. Fortunately, there is a pharmacy nearby, and I bought eye drops. The service of the hotel is very poor. I asked for a cart, but no one came for 15 minutes. The only good thing is the breakfast, which has a rich variety and can be ordered. But I will not come again
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Response from Property: Dear Xiaoyunxi, We're genuinely sorry to hear about the challenges you faced during your stay. Please accept our sincere apologies. Your feedback is taken seriously, and we are actively working to address the issues. We hope for the opportunity to welcome you back and provide the experience you deserve. Sincerely. Hyatt Regency Kyoto
Guest User
King Room
Stayed in Jul 2024
Couples
71 review
4.2/5
Very Good
Posted on Jul 28, 2024
It is convenient to go to the museum, the location is not bad! Breakfast is OK! The room was arranged in a place where there is no sunlight and the corridor is outside the window. Because I was too tired, I stayed for two nights and was too lazy to change! The sound insulation is very poor, and there are all kinds of laughter and chatting at night...
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Response from Property: We're sorry that your stay did not meet your expectations. We appreciate your feedback and will use it to ensure that we provide a better experience for all our guests in the future. Sincerely, Hyatt Regency Kyoto
Guest User
Deluxe King Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The Hyatt's restaurants are very stable all over the world. The rooms are also large (by Japanese standards) and very suitable for families.
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Response from Property: Dear Guest, thank you for your positive review! We're delighted that you enjoyed your stay in Kyoto. Our team is always here to ensure your experience is memorable, and we look forward to welcoming you back for another wonderful stay.Sincerely Hyatt Regency KYOTO.
Woailvyou1
King Room
Stayed in Mar 2024
Travel with friends
44 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Kyoto is a tourist city with a huge crowd of people. The hotel is very good and antique. The breakfast is rich and the front desk staff is very enthusiastic. This time is just right for viewing cherry blossoms. I recommend it.
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Response from Property: Dear Woailvyou1, thank you for your positive review! We're delighted that you enjoyed your stay in Kyoto. Our team is always here to ensure your experience is memorable, and we look forward to welcoming you back for another wonderful stay.
Muersikasuobotawenchenggongzhu
Deluxe Twin Room
Stayed in Feb 2024
Family
15 review
5.0/5
Outstanding
Posted on Feb 18, 2024
This is my second time staying at the Kyoto Hyatt. Last time I stayed on the second floor, and this time I stayed on the first floor. It faces the courtyard. The environment is good, the room is a good size, and the breakfast is rich. Just outside the door are the Sanjusangendo Temple and the National Museum, and it's not far from Kiyomizudera Temple. If you're in a good mood and the weather is good, it only takes 20 minutes to walk there. The more convenient one is the subway. It takes 5 minutes to walk to Shichijo Station. One stop to the west is Kiyomizudera Temple and three stops to the east is Fushimi Inari.
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Tom Cao
Deluxe King Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 19, 2024
Hyatt's breakfast is very good and the transportation is convenient. It is recommended to stay here
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Guest User
King Room
Stayed in Jan 2024
Other
5 review
5.0/5
Outstanding
Posted on Feb 18, 2024
I like Kyoto very much
Love this hotel too
Although not big, it is very delicate
Breakfast is very rich, including traditional Japanese breakfast
There is a museum opposite
The transportation is very convenient wherever you go.
There is a bus at the door
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Guest User
Twin Room
Stayed in Jan 2024
Family
14 review
5.0/5
Outstanding
Posted on Feb 5, 2024
The breakfast and service in the restaurant are great. This time, the menu has more Japanese set menu options. The chef is great and the service staff are always the best. The child still wants to sleep, so he handed over a blanket and even took the initiative to pack it. The breakfast is taken away for the children and it is very warm, so I will definitely stay here every time I come to Kyoto! It is within walking distance of the museum and 33 Gendo Hall, not far from Kyoto Station, and there are many specialty restaurants along the road.