Guest User
June 12, 2024
We booked this hotel for a birthday short stay in Arran - the first time we've stayed in the Glenisle. The hotel makes much on its website of being an award-winning boutique hotel. Our experience didn't live up to that description. We provided these comments to the hotel by email but no response so far. The main issue was that we were placed in the annex next door, not in the main building. The room was average - clean but dated. The bed was average too - a matter of taste, but too firm for ours! Perhaps the rooms in the main building live up to the "boutique" claim - those in the annex do not. Then there's the small customer service things that make a difference to guests' perception of a hotel. In our case, in a two-night stay, there were several. The room door key that won't lock the door - fixed at the second go. The bedlight that doesn't work - reported to reception but still not working when we left. The room coffee and milk supplies not topped up - easy to collect more if you're in the main building but a pain if it's raining and you're in the annex! And finally, the promise of a table with a window view for a birthday dinner - booked a month in advance but when we arrived, all the tables by the window were taken so presumably someone forgot to reserve one as promised? On the plus side, the hotel is undoubtedly in a beautiful location and the breakfasts were great. But our room in the annex and the collection of ******* detracted from the claim that this is a "boutique" hotel. Maybe we would have felt differently if we had been in the main building. Overall, our experience was of a hotel that's average at best and doesn't live up to the price it's charging.