Nancylovesyann
January 15, 2024
I booked three rooms during the ski season in Switzerland, and invited my mother-in-law, two sisters-in-law and our family of three to go to Leukerbad to soak in the hot springs and ski! But the service of this hotel is so terrible that I have never encountered such terrible service so far! First of all, the front desk arranged all three rooms incorrectly. The most terrible thing is that there is a pair of worn men's socks hanging on the baby's crib! It's so disgusting! Then I asked in a nice voice if your manager is here! The answer from the front desk is that you want to complain! Go ahead and complain! I'm not afraid of anyone! This kind of words is simply unforgivable! This hotel is really not suitable for Chinese compatriots! I think you will not be satisfied and will be angry! This hotel was originally rated four stars, but one star was cancelled! Their service has proved that it is correct and wise to cancel one star! If you don't believe it, you can go and stay there! Wish you good luck!
Facilities: Nice room
Hygiene: General hygiene
Environment: General
Service: Very poor
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