Hotels in Euralille, Lille

I must admit - seeing some less than stellar reviews, I came very close to canceling my reservation and going with another hotel. I am glad I did not. Honestly, I am not sure why there are complaints as if everyone is perfect. The hotel is great! Beds comfortable, showers clean, views beautiful. AC works nicely. Any time I asked for help - Ambre and Nicolas were super helpful. Whether changing my room due to proximity to the elevators, to just simple reservation help in the city - they did above and beyond. And every day greeted me with a polite smile. What else can one ask for? Meals - breakfast and dinner buffet is very nice, with wide variety of food. For those complaining, my recommendation - there is SO MANY DIFFERENT CHOICES! Do not concentrate on a few you did not like, concentrate on ones you did. After all, this is what buffets are about, right? CHOICES!. They even have Big Green Egg, and they smoke delicious meat on it, from sausages to salmon! Location - a great location, close to train station and walking distance to museums, park, old city. Room Cleaning - sometimes I would leave my ”Do Not Disturb” sign a bit longer. And they would still clean the room, and would not forget the turndown service - putting chocolate on a pillow, closing curtains. Loved it. All in all, I thoroughly enjoyed it. Thank you guys! Will definitely come back. I hope I get my 917 :)

Very well Inconvenient there is no parking except paying or places to be able to park around the hotel

The hotel is excellently located opposite the main train station where the Eurostar arrived. The area was very quiet and also within walking distance to pretty much everything we needed to see so we walked everywhere and never needed public transport. The lobby of the hotel is cosy and very welcoming and the people at reception were friendly and very accommodating. The room was nice and the beds very comfortable. We didn’t have breakfast at the hotel so cannot comment on that but we enjoyed our stay and would stay here again.

On the last day of our stay I had to get onto reception to clean room no toilet paper no clean towels. The receptionist said you were in your room. That's why we could not clean it, so 8 said OK my husband and I will go out for an hour. We came back and the maid was just finishing off the room. The walls had filled in holes and wood hip paper over them. The toilet no bleach down and had to use my hand wipes to clean toilet. You have to mind all the steps when getting out of toilet and bathroom, also make sure you shut your hotel door properly as it does not shut itself. The breakfast croissant were greasey, I took my own teabags. As the ones they had were mint and the coffee pod machine was filthy don't use. We stayed in room 306 avoid, as you will here very loud noise off buses, cars beeping there horns at each other every night and day. Before the pandemic we stayed in room 308 that was OK. When you try to speak to reception they don't understand you unless you speak in French. Breakfast we went for 6am and around 7am was absolutely full no seats or tables. Seats are like wood and metal tables all wonky. One of the machines were broken in breakfast area. One of the breakfast staff always swapping things round when your trying to have a quiet breakfast. Like setting bowls and hot plate up again. Say its a 2 star instead of 3 star, the microwave you can only put microwave chips on from carrefour. Lille is 4 times expensive now and beggers argue with you and follow you around till you give them money. If you don't give beggers money they try to take your bags off you and I think got the jest they are threatening you. You have to walk away from them quickly. We will never go there again.

We had a horrible experience with Mama Shelter Lille. We got stranded in Lille so booked last minute, which was only possible through *********** with prepayment. When we arrived late in the evening with our children it turned out there was a very loud dance party going on in the hotel, reception area and bar. Our rooms would be just above this. One member of reception staff laughed with us for being so stupid to prepay, said there was nothing to be done, and continued chewing gum and slopping on his chair, smirking and oggling the party-goers. It was like standing with the children and our bags in a very loud and sleezy night club, and I stood there for an hour with the basses banging on my ears while his colleague did try to fix things, but he couldn't contact anyone from the hotel or do anything or wasn't allowed to do anything at all, except in the end find us another hotel because by then it was after midnight and I couldn't book anything else anymore. Tried to call them several times today about my refund, but no one picked up the phone. If you want to try sleeping in a loud night club with funky furniture, this is your place. If not, or if you are traveling with children, best to stay away. It's not for you. Wish we knew. I am still trying to get my money back...

It is a one-bedroom apartment (STUDIO), the couple have two children (six years old, three years old), the front desk refuses to check in, saying that the hotel regulations do not allow children to stay. I told each other: Before you make a reservation, carefully read your hotel policy, clearly saying that the children are welcome to stay, what is going on. The other party is very impatient. ”With a child, safety is a problem, in case of a fire.” After that, it is necessary to ask the manager and let us wait. Twenty minutes later, a person who claimed to be the person in charge came out and said that he can now stay. The attitude is very good, but there is no explanation or apology. The above is an objective description of the facts, for those who take the child to travel. Let's talk about the hotel again, the location is good, next to the train station and the large shopping mall, about ten minutes walk from the Charles de Gaulle Square, it is very convenient to eat around. However, the traffic around the people is very large, the personnel are very mixed, and it is necessary to pay special attention to safety. There are advantages and disadvantages for taking children to travel. Hotel health is not up to standard, cleaning is not clean, it is hard to imagine European standards. Hotel hardware facilities are also general. To the hotel ***agement who might have the chance to browse this comment, please double check your hotel policies on children before making it public. Simply saying we refuse you to check in because you have two kids with you seems very rude and inhu***e. Your staff cited the reason of SECURITY to refuse the check-in of children is very ridiculous, however, this is not the point. The point is that you should publicize it in advance, instead of annoucing ”all children are welcome”but when children come, you start to say ” no, you are not welcome”.

Les fenêtres sont pas isoler il font passer un froid de ouf

Stayed for a couple of nights in Calm Appart Hotel to be able to quickly move around to places by foot. The hotel is conveniently located close to the train station and a big shopping mall as well as many restaurants. Despite the occasional noise in the streets, it was very easy to ignore it by just closing the windows—isolation seemed to be on point. Another convenience was the parking space in a secured, covered building next to the hotel. The room was clean and the staff was friendly and helpful. Only point for improvement would be to have (third) beds that are not on wheels, because it was not very difficult to move the bed despite the wheels' brakes. Our stay was nonetheless a very good experience.

Breakfast is average, the twin bed turned out to be a sofa bed, but the sleeping is very comfortable, very close to the train station, not far from the big shopping mall, parking for 8 euros, a good choice for business travel

I stayed at this hotel very early, but at that time it seemed to be in the center of the railway station. In fact, it is very convenient to go to the Grand Plaza. The front desk is very enthusiastic. Tell us that we can use the subway to go to the three stations. With free parking, just call them and it's very convenient to get on the high speed!