The hotel was very full. I tried to call from 3-6 and didn't get an answer until 6,the q was about my handicapped husband so not about minor things. When someone answered the phone, he was efficient and pleasant. Upon arrival, one staff person was on the phone with a client who seemed to not speak English, so I waited for some time. When he finally resolved the issue, a woman budged ahead of me and asked for 'tooth brush', when he brought one, she said '4' so he had to go for more. Self-possessed people around here and inadequate staffing.