Jennifer
August 14, 2023
We arrived around 2am and went right to sleep. We woke up in a sweat around 6am because the AC wasn't working. I went to take a shower and the overhead shower didn't work. There was mold all over the shower curtain and an infestation of bugs in the bathroom. The hotel floor was soft and sunk in in many areas, possibly due to mold. The towels provided had what looked like shoe marks on them and black dirt streaks. We were not given a refund. I know this hotel isn't fancy. I'm not looking for a place with a free breakfast or hot tub. But, this place was unlivable. This is not a "you get what you pay for" situation. The Swan Motel is in violation of multiple health codes and is breaking the law. Of course the manager, Gabriel, did not care and would not refund us for the night when I called the next day. I had booked through *******. I advised ******* to take this listing off of their website and also called the local Health Dept/ Inspector. We spent all morning the following day looking for a place to shower since we weren't able to at the motel. We showered at the Planet Fitness and ended up finding another hotel for the following night. Overall, disgusted and upset by our experience.