Juliette (朱丽叶)
July 25, 2024
Very disappointed with our stay there. We booked a room with a balcony. When we arrived, the person who welcomed us took us to a second hotel and gave us a room there. We dropped our bags and left to do our activities, and when we came back at night we noticed it wasn't the room we picked, there was no balcony, no screen for the projector, no sofa etc. The floor looked very dirty because of the material they used, there were stains on the walls, nothing to cover the shower drains, the curtain was broken... And I'm not listing everything that was wrong. We complained to Trip, and the hotel said that we couldn't rely on pictures and room description to expect any amenities, that they were just for reference. Basically, pay for a room and get something random. Do yourself a favor and spend your money somewhere else. Even the swimming pool was unusable.