This Ibis hotel in Lisbon is in the city center, the location is very convenient, there are various restaurants near the hotel, and there is a Korean restaurant next to it, the hotel room environment is also very fresh and clean, the room is also simple and clean, the breakfast is good, and the environment is also good Very good, like a coffee shop, because the breakfast environment is good, I wanted to take a video with my mobile phone, but an American who was eating in the restaurant told me in a very harsh and even vicious tone that I could not make a video, and it was crackling at me. I said a lot, as if it meant that my video infringed on the guest’s portrait or something, I also deleted the video in front of him, and said sorry, but that fat foreigner, I guess I’m alone, I’m a little bit thinking The feeling of bullying me, came to my dining table again and again, warned me, I was so angry, I didn’t eat well, I was affected by the mood on the second day when I first arrived in Lisbon, Portugal, and then I went to the room to rest, and I was resting At that time, someone knocked on the door. I thought they were coming to clean. After opening the door, a black woman was talking with a mobile phone in her hand. She was surprised when she saw me open the door. She left without saying anything. I also spoke English. Q: what's up? She didn't reply to me, I was very puzzled, after closing the door, the more I thought about it, the more wrong it became, and the more I thought about it, the more I connected this black fever with the fat white man who harassed me over and over again in the morning, thinking that it was the fat white man who let me go This black woman came to see if I was in the room, didn't know what to do to me, and then the more I thought about it, the more scared I was, shaking all over, because there was still an order for one night, and if I checked out, I would lose one night's accommodation, I called the housekeeper of Ctrip Hotel, and I would like to thank Xiaobin, the housekeeper who helped me with the application, calm my emotions and let me protect myself. He went to help me communicate with the hotel. Finally, the hotel lobby manager called me I called, we met in the hotel lobby, and used translation software to communicate the ins and outs of the whole incident. The hotel manager told me that it was their staff who knocked on the door to confirm whether the room was vacant. They would confirm the room every day, but knocked I saw the guests leaving at the door. It is true that they did not do a good job and frightened me. I apologize. If I insist on checking out, I can approve it, but 50% of the room fee will be deducted. I told him that I I don’t really want to leave, but I just felt uneasy and a little scared. Now you tell me that it is your staff who knocked on the door, so I feel relieved, but I said I will not check out, but can you give I changed the room because I was afraid of being harassed by that fat white man again. The manager said it was no problem, not only changed the room for me, but also upgraded the room type for me at the same time. The encounter is very understanding. My English is not good, and I am not impatient. I apologized to me throughout the whole process. I am very satisfied with the final result of the treatment. At the same time, I am also very grateful to Xiaobin, the housekeeper of Ctrip Hotel. I am especially helpless Thank you for your warmth and help. If the agent can see this review, please help me write a thank you email in English to thank the front desk manager.
Excellent
57 Reviews