Hotels Near Wern Isaf Farm in Llangollen

The Room wasn’t the cleanest! dusty headboard and dirty light fittings next to the bed. No plug sockets next to the beds. Bath/ shower wasn’t the cleanest either. There was a wedding/function on with loud, shouting rowdy guests and a lot of antisocial behaviour inside and outside the hotel in the car park happening throughout the night. kids running round all floors of the hotel and seemed the hotel staff turned a blind eye to everything that was going on. Food was nice and reasonably priced. Overall the hotel was okay, wouldn’t have said it was a four star hotel but three at best.

I stayed here for my 30th birthday with my wife, we were met by the receptionist and she was lovely and gave us all the information we needed. Our room was absolutely gorgeous we were extremely happy with it! The location was brilliant with shops, bars and restaurants all within a few minutes walk away! One thing we loved was the lovely welcoming atmosphere. We also chose to eat here and the food was absolutely amazing and more than reasonably priced. One negative thing must say though was there was one man (I presume restaurant/front of house manager) was very rude to staff and spoke to them awfully. It seemed alot of the staff were almost scared of him and he wasn't happy until he had an apology from staff, both me and my wife thought it was quite horrible to see. But other than that, our experience on a whole was amazing and will definitely be returning. Definitely recommend to anyone who is looking to stay here!

I didn’t know how to turn on the air conditioner in the room, so I ordered a set meal that included breakfast and dinner. The burgers for dinner were delicious, and the steak for an extra 2.5 was even better. There are many peacocks, which can be fed and are not afraid of people. After staying for three days, I met a couple having their wedding there on the first day.

When we arrived at the Grosvenor palm court for our Sunday carvery they had messed up our timings on our booking so our table wasn’t ready for us. We had booked for 7pm however they had us down for 7:30pm and the women who greeted us(I think she was the manager) made us feel as though it was our fault, so we showed our email saying it was 7pm when she then eventually apologised. She said to sit on the sofas nearby whilst they tried to sort something out, and she said they would come and take a drinks order, however no one came to take our order and we were sat waiting. Eventually they found a table for us near the carvery which was fine, but a bit out of the atmosphere. When seated, no one came over to us to take a drinks order for a long time or to order any food. When our drinks order was taken and finally arrived, the waiter spilt a whole pint of beer over one of our guests, soaking the chair and his shirt. The waiter was very apologetic and thanked us for making a joke of the situation and promised to take the drinks off the bill. We then had to ask what to do about the roast, and whether to go and help ourselves etc. or to wait for a plate to come to us as no one explained this to us. The food was nice, perhaps the veg a bit cold but overall it was a lovely meal. During this time the service was shocking, no one asked us for anymore drinks, no one asked if we were happy with the meal, no one asked if we wanted the bill etc. when we went up to pay the bill there were no drinks taken off it. We questioned whether to raise this or not but we did. This was where we were told by our waiter that the manager didn’t “see the situation in the same light” and didn’t think it was worthy of any drinks being removed despite a drink being poured all over one of us. Then, when raised with the manager (we think) she was so rude, she came over saying how would they know to take any money off the bill, despite this being a different comment to previously. And she then said “what do you want removing” and “I don’t know what you want us to do” and “I’m not removing everything because only 1 of ten of you got a drink spilt on them!” This was so embarrassing as people around us listened in, and was extremely rude of a manager especially. Overall what they took off didn’t even cover the service charge which we later noticed they had the cheek to keep on the bill!