Cheval Three Quays at the Tower of London

Cheval Three Quays at the Tower of London Reviews

Cheval Three Quays at the Tower of London

40 Lower Thames St, City of London, London, EC3R 6AG, United KingdomView Hotel Details
Cheval Three Quays at the Tower of London
Cheval Three Quays at the Tower of LondonCheval Three Quays at the Tower of LondonCheval Three Quays at the Tower of London
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Cheval Three Quays at the Tower of London Guest Reviews

4.7/5
Amazing
310 review
Verified reviews
Location4.8
Amenities4.7
Service4.5
Cleanliness4.8
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All reviews(310)
Positive reviews(299)
Reviews with photos/video(118)
Great location(67)
Loved the view(63)
Large rooms(34)
Many amenities(21)
Perfect for families(19)
Easy to get around(19)
Awesome kitchen(17)
Friendly front desk staff(7)
Negative reviews(11)
Chang hsueh
Deluxe Two Bedrooms Apartment With River View
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The fourth time we choose this hotel. Perfect service, perfect location, perfect view! The Best of London hotels
Response from Property: Dear Chang hsueh,Thank you so much for taking a moment to provide 5/5 feedback further to your stay at Cheval Three Quays.I am delighted to read you had wonderful stay for the fourth time and enjoyed perfect view from Riverview apartment. I appreciate the top scores you awarded us in Surroundings, Amenities, Cleanliness and Service. Thank you so much for your kind words and I look forward to welcoming you back to Cheval Three Quays in near future.Kind regards,Kate FletcherGeneral Manager
PHYO PHYO WAI YANG YING
Luxury Two Bedroom Apartment With River View
Stayed in Mar 2024
Family
42 review
5.0/5
Outstanding
Posted on Apr 12, 2024
We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.
Response from Property: Dear PHYO PHYO WAI YANG YING,Thank you for reviewing your recent stay at Cheval Three Quays. I am delighted to read that you chose our property for such a special occasion and it is so nice to know you enjoyed the views and the fabulous location.I look forward to welcoming you back again soon.Kind regards,Kate FletcherGeneral Manager
rainforest
Deluxe Two Bedrooms Apartment With River View
Stayed in Apr 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Great place right next to the river Thames! Had an amazing time
Response from Property: Dear rainforest,Thank you so much for taking a moment to provide 5/5 feedback further to your stay at Cheval Three Quays. I am thrilled to read you had an amazing time and you enjoyed your stay in Riverview apartment. I appreciate the top scores you awarded us in all areas.I hope to welcome you back to Cheval Three Quays in near future.Warm regards,Kate FletcherGeneral Manager
Queenie HO
Deluxe Two Bedrooms Apartment With River View
Stayed in Jan 2024
Family
38 review
4.5/5
Great
Posted on Feb 15, 2024
This hotel is beautiful n clean , good location n very near to metro, the view of the house is stunning good, however, until now, I still haven’t received back from the hotel which charged me $120 GBP as deposit, n still not yet solved the deposit return problem
6/8
Response from Property: Dear Queenie HO,Thank you so much for the lovely feedback regarding your stay at Cheval Three Quays. I am thrilled to hear that you enjoyed your stay, including our beautiful and clean facilities, convenient location near the metro, and stunning views. Regarding the deposit, I apologise for any confusion. I would like to clarify that we did not charge a deposit; rather, we pre-authorise credit cards as part of our standard procedure. A copy of the pre-authorisation release document was provided to you upon departure, both printed and emailed.If you require any further assistance or have additional questions, please do not hesitate to contact the Front desk. I appreciate your feedback and hope to welcome you back soon.Kind regards,Kate FletcherGeneral Manager
Stasia10
Deluxe Three Bedrooms Apartment With Tower Bridge View
Stayed in Sep 2024
Family
7 review
4.0/5
Very Good
Posted on Oct 21, 2024
The service was great, the staff were very nice, welcoming and cheerful.
Response from Property: Dear Stadia,Thank you so much for taking a time to provide 4 out of 5 feedback further to your stay at Cheval Three Quays. I am delighted to read you had a wonderful stay in Deluxe Three Bedrooms Apartment with Tower Bridge View and appreciate the scores you awarded us.It is good to know that service was great and that you were well looked after. I will certainly share your positive feedback with the team. Nevertheless, I was dismayed to see your 4/5 score for Surroundings, Amenities, Cleanliness and Service. Please could you provide me more information on what we can improve?I look forward to welcoming you back to Cheval Three Quays.Kind regards,Kate FletcherGeneral Manager
Guest User
Deluxe Two Bedrooms Apartment With River View
Stayed in Nov 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 19, 2024
nice hotel room with great river view. Totally worth the pricr. Suitable for family Trip.
Response from Property: Dear guest,Thank you so much for the lovely feedback regarding your stay at Cheval Three Quays. I am delighted to hear that you enjoyed your stay and the beautiful river view. We look forward to welcoming you and your family back again soon.Kind regards,Kate FletcherGeneral Manager
Digital guy
Luxury Two Bedrooms Apartment With Tower View
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on May 30, 2024
Great venue this is the 5th time staying here always good I know it’s more money both worth it
Response from Property: Dear Digital guy,Thank you so much for taking a moment to provide 4.5/5 feedback further your stay at Cheval Three Quays.I am thrilled to read that it was your 5th time stay at Cheval Three Quays and appreciate the scores you awarded us. In regards Cleanliness and Service, please could you advise if there was something not satisfactory and what can be improved, as Cheval Three Quays is known for high standards and top service to be provided. I look forward to welcoming you back to Cheval Three Quays.Warm regards,Kate FletcherGeneral Manager
YU SHIOU
Luxury Two Bedroom Apartment With River View
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 20, 2023
I am very satisfied with this accommodation. It has spacious windows with scenic views and excellent lighting. The kitchen is well-equipped, and there's a washer-dryer available. The room is modern and clean. The Tower of London and ferry terminal are right next door, and there's a bus stop nearby for visiting places like museums and other distant locations. Extremely pleased!
Response from Property: Dear guest,Thank you for the wonderful feedback regarding your stay at Cheval Three Quays. We are thrilled to hear you had a fantastic stay with us.We look forward to welcoming you back in the future.Kind regards,Kate FletcherGeneral Manager
Winny Kia Mang
Luxury Two Bedrooms Apartment With Tower View
Stayed in Mar 2024
Family
3 review
4.2/5
Very Good
Posted on May 4, 2024
Great location, the place is clean, the view is great and it's family friendly.
Response from Property: Dear Guest User,Thank you so much for taking a moment to provide 4.2/5 feedback further your stay at Cheval Three Quays.I am delighted to read you enjoyed the great view from your apartment and had wonderful stay in overall. It is lovely to read the location was great for you. Please could you advise on service and amenities, what can be improved for our future guests?I look forward to welcoming you back to Cheval Three Quays.Warm regards,Kate Fletcher General Manager
Guest User
Luxury One Bedroom Apartment With River View
Stayed in Dec 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 9, 2024
It’s an amazing hotel to I stayed in London UK. The location is excellent. The service is great. The staff is attentive. I would recommend to stay here when in London.
Response from Property: Dear guest,Thank you so much for your wonderful feedback regarding your stay at Cheval Three Quays. I am delighted to hear that you enjoyed your stay with us and appreciated our location, service and attentive team. We look forward to welcoming you back on your next visit to London.Kind regards,Kate FletcherGeneral Manager
David H. JAHED
Luxury One Bedroom Apartment with Tower View
Stayed in Jan 2024
Family
12 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Highly recommend it! Gorgeous location and fantastic service for a competitive price.
Response from Property: Dear David H. JAHED,Thank you so much for your wonderful feedback further your stay at Cheval Three Quays. I am delighted that you found the location convenient, and you are satisfied with the provided service. I do hope to welcome you back to Cheval Three Quays in future. Warm regards,Kate FletcherGeneral Manager
Guest User
Studio Apartment
Stayed in Nov 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Amazing location, nice and friendly staff! I strongly reccomend
Response from Property: Dear guest,Thank you for your lovely feedback following your recent stay at Cheval Three Quays. I am happy to hear you enjoyed the location and were well looked after by our fantastic team. I look forward to welcoming you back again soon.Kind regards,Kate FletcherGeneral Manager
Ali
Deluxe Two Bedrooms Apartment With River View
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 26, 2024
Everything is perfect, go there just for the view❤️🌹🌹🌹
Response from Property: Dear Ali,Thank you for sharing your feedback regarding your stay at Cheval Three Quays. I am delighted your enjoyed the view and everything was perfect.We look forward to welcoming you back for another amazing stay.Kind regards,Kate FletcherGeneral Manager
Guest User
Superior Two Bedrooms Apartment With Urban View
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Good hotel and good service
Response from Property: Dear Guest,Thank you so much for taking a moment to provide 5/5 feedback further to your stay at Cheval Three Quays. I am happy to read you had wonderful stay and provided service was to your liking.I appreciate the top scores you awarded us in all areas and I look forward to welcoming you back to Cheval Three Quays.Kind regards,Kate FletcherGeneral Manager
Norm Naishtut
Superior One Bedroom Apartment With Sofa Bed And Urban View
Stayed in May 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 6, 2023
Service was superb....professional, courteous and attentive. The A/C in the room didn't seem to function perfectly well, as my wife was a bit warm. All in we had a fantastic stay at your facility. There was no food, however, we did eat at a lovely Indian restaurant down the block.
Response from Property: Dear Guest,Thank you for your feedback and for choosing Cheval Three Quays for your stay. I am thrilled to read that you found our service superb, with our team being professional, courteous, and attentive throughout your stay. I apologise for any inconvenience caused by the AC in your apartment not functioning perfectly well. Our maintenance team will address the issue to ensure it is resolved for future guests. While we not provide food on-site, we do offer a welcome material leaflet that includes information about Room Service app. This app allows guests to order food 24 hours a day, providing a convenient dining option. Additionally, our apartments includes a well-equipped kitchens, providing guests with the flexibility to prepare their own meals if desired. I am glad to know that you enjoyed dining at the lovely Indian restaurant down the block. Our location offers a variety of fantastic dining options, and we are surrounded by many other nice restaurants for our guests to explore. Once again, thank you for your valuable feedback. I appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Kind regards,Kate FletcherGeneral Manager