St Mark's Hotel Merit Hotels Reviews

Horrible horrible place ! The inside of the rooms is disgusting I’ve stayed in hostels better than this. There’s damp and mould all along the floor and windows. Every room I saw upon asking for a room change is even worse than the first room. I had to drink so much just to get through the night there.

So far the location is quite convenience and the wifi provided is strong!

Good location and service with breakfast for not so high price. I have no photo of the room but it was as the same as in booking

The hotel's location is very close to Earl's court train station and neighborhood is fine, but the hotel itself is not clean. The carpet is dirty, the room itself also needs quite a bit of love. I am not picky with hotel aesthetics, but this hotel really needs some work. They have free breakfast though which comprise of cereals, bread, cheese, ham, egg, coffee and juice that are your basic continental breakfast spread.

When we have arrived we’ve realised the place looks totally worse comparing to what’s shown on the pictures, the hygiene and cleanliness of the hotel was horrible, bedding was dirty, same with pillows and loads of mold in the room. Very basic food provided, and the glasses were dirty too. I would not recommend this hotel to anymore! Service was not very good too - when we were eating the woman from the kitchen gave us not very nice stare.

The hotel has actually planned to be demolished, rebuilt and renovated, so why are they still booking rooms online? I went to the scene to predict how to find another hotel, and I was very hesitant. This hotel is very irresponsible.

Positive: location was good for Earls Court Station. That's as good as it gets. When we arrived I was told breakfast wouldn't be available due to an upcoming renovation. I got some money back for this. Not ideal as we could've booked somewhere else if we'd had been contacted. As it happens I think we had a lucky escape. The trek to the top floor was exhausting. The rooms are very below basic as in well past the renovation due date. It was a cheap booking we made due to rail strikes and in fairness we didn't read any reviews up and until we got there. I don't know how this place hasn't been closed down for safety reasons and cleanliness. Anyway we made it through to tell the tale. I can only hope the renovation is a big one and it improves. Avoid this place unless you just need a room for the night and you're not too worried about some of the basic standard requirements not being met. If you do read the reviews I'd say the bad ones are justified.

I chose the St Marks hotel because of its location. I didn’t expect it to be brilliant due to the price but did expect basic cleanliness. On arriving we were allocated room 19 and proceeded up the stairs to that room. I was extremely disappointed with the cleanliness of the stairway - marks on the carpet and even a mouse trap on one of the landings. When we accessed our room, once again I was extremely disappointed with the cleanliness of the room and other aspects such as no plug in the sink, only one curtain which didn't cover the whole window, the window was filthy, holes in the bathroom door, stains on walls, marked duvets etc. My friend also cut her finger open when she put something on the shelf of the bedside table.

There's a lot that can be said about this hotel but I will keep it short and simple. Our room had MICE! Mice as in plural... We got a room in the basement basically and while I was in the room and my mom was taking a shower, a mice suddenly appeared and hid under the bed. We then got a room on the highest floor (no lift so had to drag our suitcases upstairs). Unfortunately we went during NYE so no other option for an affordable hotel in London. It made our trip awful as we were dragging to go back to the room and sleep. Felt dirty as well sleeping in the bed so I slept on clean clothes instead of the pillow as the whole room just felt dirty.

Great value for money for the location and a weekend night. Contrary to other reviews on here, I found my room very clean, bathroom had been very thoroughly cleaned too prior to arrival. Yes it’s a little dated and could do with replacing sinks, fittings etc but it was all clean and the shower was hot with good pressure. The members of staff at breakfast were welcoming and lovely. Food is simple and not a lot on offer, but for £37 for a clean bed, breakfast and in central London on a Saturday night, I’m not complaining. If you’re not spending huge amounts of time there, then it’s a decent place to get your head down. I think some people need to lower their expectations or spend another £150 per night elsewhere! Only real downsides were the heating was on full blast right next to the bed with no ability to turn it down so had to have fan on overnight. I also found the receptionist who checked me in a little un-talkative and not incredibly helpful, as I had to ask about breakfast times myself, location etc. But again, all in, can’t complain too much.

Avoid at all costs. This place is filthy. It needs to be knocked down and rebuilt. The carpet on the stairs is an absolute disgrace. Thick with dust behind bedside table, I wrote the word "dirty" in the dust. Mould in the shower, on the walls and fridge. Radiator corroded. Uncomfortable beds, no mattress or pillow protectors. Bathroom door "pieced together" Floorboard/skirting boards thick with filth. Massive chip in the bathroom sink. No running hot water in bathroom sink. Handles on shower doors tarnished and dirty.

Should be closed down was there for a while had to leave the bathroom was so bad that I was not using it I pay for 3 nights and lost my money had to pay for another hotel and cost me 400 but we were happy we did

The place should be closed down payed for 3 nights had to get out after 2hrs with the dirt of it and the bed was stinking I got bits on my arms I was down 270€ had to book another hotel and pay for a taxi

i would recommend that anyone with CHILDREN do not stay at this hotel as it is not safe. I asked straight away to have refund. i asked my daughter to stay outside as i was so worried. please swerve this hotel at all costs