The Westin London City

The Westin London City Reviews

The Westin London City

60 Upper Thames St, City of London, London, EC4V 3AD, United KingdomView Hotel Details
The Westin London City
The Westin London CityThe Westin London CityThe Westin London City
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The Westin London City Guest Reviews

4.1/5
Very Good
64 review
Verified reviews
Location4.2
Amenities4.1
Service4.1
Cleanliness4.2
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All reviews(64)
Positive reviews(57)
Reviews with photos/video(14)
Great service(21)
Awesome stay(18)
Great location(10)
Clean and tidy(8)
Quiet & comfortable(5)
Delicious breakfast(5)
Negative reviews(7)
Guest User
Signature King Room
Stayed in Nov 2023
Couples
1 review
4.5/5
Great
Posted on Nov 29, 2023
An excellent location especially for travellers who wish to be near the City of london and financial district. It is close to three tube stations: mansion house, St Paul’s and Bank so you are connected with most of the subway lines. Also walking distance to Blackfriars station which is a rail connect to Gatwick airport direct. So ease for commute esp when london traffic is bad and more often than not, travelling by tube is quicker than taking taxi or uber! Hotel has a nice gym and even a pool. Breakfast at the hotel is a delight and service is excellent. Rooms amenities are modern and new. All in all a great place to stay in london.
Response from Property: Dear Valuable Guest, On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Sincerely,The Westin London City
nxxxx
Signature King Room
Stayed in Jan 2024
Travel with friends
6 review
2.7/5
Posted on Jan 9, 2024
Extremely disappointing stay. Really dark rooms and lack of sunlight. lamp in room without bulb. Cheap feeling furniture - looks good in photos. Breakfast & service was poor. Front desk fail to pick up the phone on many occasions and overnight service was non existent. Not what you’d expect from a 5*.
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disappointment you experienced, and we deeply regret that we fell short of meeting your expectations.We are genuinely sorry to hear about the issues with the room. Your insights are invaluable, and we will use them to address these concerns and improve the overall guest experience.We also regret to learn about the poor breakfast and service you encountered, as well as the challenges in reaching the front desk. This is certainly not the level of service we strive to provide, and we will be addressing these specific issues with our team to ensure corrective measures are taken.Please know that your feedback is taken seriously, and we appreciate the opportunity to address these issues directly. We hope you might reconsider and give us another chance to provide you with the exceptional experience that we are known for.Be Well,The Westin London City
sunnynini
Classic King Room
Stayed in May 2023
Couples
11 review
5.0/5
Outstanding
Posted on Jun 8, 2023
The hotel is out of our expectations, in terms of the space and services provided. The location is not in a crowded area but pretty near to most of the touristy attractions. It’s walking distance to the borough market which is a plus point. Would definitely stay here again if I have chance to visit London next time.
Response from Property: Dear Valuable Guest, Thank you for reaching out and providing us with valuable feedback! Kind Regards, The Westin London City team
Guest User
Classic King Room
Stayed in Oct 2023
Family
4 review
5.0/5
Outstanding
Posted on Oct 8, 2023
The hotel room is spacious, clean and tidy. The service was very good, especially Shanie who was kind and friendly and helped us a lot. Next time we come to London, we will choose Westin.
Response from Property: Dear Valuable Guest,On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Sincerely,The Westin London City
Guest User
Presidential One Bedroom King Suite With City View
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 17, 2023
perfect location and really helpful staff. Rooms were very good size. Good value for money.. 😘😘
Response from Property: Dear Valuable Guest,Thank you for reaching out and providing us with valuable feedback!Kind Regards,The Westin London City team
Guest User
Signature King Room
Stayed in Jun 2022
Couples
2 review
3.5/5
Posted on Jul 11, 2022
Cash 250000 krw + ipod was stolen. Room had a problem so we had to change to another room. I called them they said nothing in the lost and found.
Response from Property: Dear Valuable Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Please rest assured that these shortfalls are certainly not indicative of our usual high standards service, and I have personally addressed your feedback to our high management team. Once again, please accept our apologies for any disappointment you had experience with us. I do hope we will have the opportunity to welcome you back to the Westin London City hotel and trust that we will be able to offer you an altogether more positive high standard service. I hope you choose to stay with us again when your travels bring you back to the area.Be Well,The Westin London City
Wong
Classic King Room
Stayed in Aug 2022
Family
17 review
4.5/5
Great
Posted on Aug 22, 2022
Hotel is good. But service so far do good!
Response from Property: Dear Valuable Guest, Thank you for reaching out and providing us with valuable feedback! Kind Regards, The Westin London City team
MITHKS
Signature Two Double Family Room
Stayed in Oct 2024
Business travelers
64 review
4.0/5
Very Good
Posted on Nov 5, 2024
Overall, I am quite satisfied: Located in the city of London, surrounded by high-end business districts, dining and living facilities are very convenient, and it is also close to the Thames River. The scenery is beautiful and it is convenient to travel. Public transportation and taxis are very convenient.
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Response from Property: Dear Valuable Guest,Thank you for taking the time to extend your great review regarding your recent experience at The Westin London City.We are very much looking forward to welcoming you back.Best regards,The Westin London City
Chuanma613
Classic King Room
Stayed in Jul 2024
Family
39 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The most comfortable hotel in London. The children made up for the regret of not swimming this summer in the swimming pool! It is quiet, the room is large, and it is convenient to do laundry! Taxis can be parked at the front and back doors.
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6/13
Response from Property: Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us.On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the nearest future.Be well,The Westin London City
Anonymous User
Signature Two Double Family Room
Stayed in Nov 2024
Travel with friends
3 review
1.0/5
Posted on Nov 10, 2024
Absolutely rubbish hotel, the waiters would steal customers' things. After a day out, I found that a lot of perfume was missing. I couldn't imagine who else could enter the room except the waiter to clean it!
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Response from Property: Dear Valuable Guest, Thank you for taking the time to share your feedback with us. We deeply regret that your experience did not meet your expectations and that you felt concerned about the security of your belongings during your stay. Please know that the comfort and trust of our guests are of the utmost importance to us.To address your concerns, we have strict protocols in place to ensure that guest rooms are accessed only by authorized staff, and all team members undergo thorough training to uphold the highest standards of integrity and professionalism. We take allegations such as yours very seriously and will be conducting a comprehensive investigation to understand what occurred.We encourage you to reach out to our management team directly, so we can gather more details and assist you further. Your feedback is invaluable in helping us improve, and we are committed to ensuring that all our guests feel safe and well cared for.Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Be Well,The Westin London City
leo1016
Signature Two Double Family Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Clean and tidy, highly recommended.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future.Be Well,The Westin London CIty
Guest User
Signature Two Double Family Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The service is very good. When checking in, the child was given a puzzle 🧩. The rest had to be found in the hotel. After completing the puzzle, there was a reward. The child was super happy. The service was also very considerate. They helped with the luggage and asked if you needed a car when entering and leaving.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us.On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the nearest future.Be well,The Westin London City
Yupeng
Classic King Room
Stayed in Dec 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Very clean hotel! The Westin London is the best value for money! Very clean and nice! The location is great too! The service is very enthusiastic! You must stay here when you come to London! Sleeping so comfortably
Original TextTranslated by Google
Response from Property: Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future.Be Well,The Westin London City
Guest User
Signature Two Double Family Room
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Nov 27, 2023
The hotel is a good place to stay, the rooms are nice, clean and tidy, the breakfast is a bit monotonous, but not bad, the hotel restaurant has good food, but not many choices. On the day of departure, the road is closed, which is not convenient
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our rooms nice, clean, and tidy. It's also great to know that you enjoyed the food in our restaurant, despite the limited choices.We appreciate your comments on the breakfast, and we'll certainly take this into consideration as we continuously work to enhance our offerings.We value your insights and hope to have the opportunity to welcome you back for an even more enjoyable stay.Be Well,The Westin London City
Guest User
Classic King Room
Stayed in Jul 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Aug 2, 2024
This hotel is suitable for Chinese people traveling outside.
Original TextTranslated by Google
Response from Property: Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us.On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future.Be Well,The Westin London City