Preferred Hotels in London

Hotel receptionists are helpful and friendly. I only had unhappy experience with house-keeping staff. First time, I closed the door leaving the key inside, an young house keeper passed by, I politely asked for her help. She told me “contact reception” with impolite attitude, walk away immediately but I still can hear her mumbled “ it’s not my work”. Second time, I and my friend came to her room while the house keeper doing cleaning, we saw her put all stuffs ( coffee, tea, water bottle) in the Garbage bin and refill in the room. Is it a common practice in the hotel? Even though the coffee sachets, water bottle sealed, but garbage bin is used for garbage, not for those things.

This hotel was overall a good experience. Considering the price tag some things were not as good as expected though: - The location. Although it is very central located Leicester Square does have a share of homeless people walking around and heavy ambiance in the late night. Nevertheless considering connections is as perfect as it can be in central London. - The rooms are a little small but nicely appointed. - The bathroom has a weird design with a small bathtub. Really liked the toto toilet. - Too much light in the room in the night. The curtains don't close completely and are a lot of mirrors reflecting the light troughout the room. - The hotel is big with several common areas and at reception there is no clear explanation... for instance I didn't understand if the courtyard was open or not. Nevertheless the gym, pool and spa were very straightforward and well appointed. - I think it is not acceptable the in room open ear cleaners (cotonete) for hygienic reasons. - Lights over the bed too strong. - Room cleaning could be better. The highlights of the stay: - The central location besides the inherent problems. - Lively but yet organized and not loud entrance lobby and bar. - The complimentary soft drinks and snacks at the secondary lobby. - Miller Harris bath products overall very good except the body lotion which the smell was harsh and totally off. - Gym and pool. - Overall very quiet room and halls. So would I return there? Honestly only if I really need to stay at Leicester Square. For me it was good but not amazing stay, with an overall feeling of pretensious mood and too expensive for what it was. If you want a really luxurious expericence I would recommend to search elsewhere but at a discount this would be a nice stay. For the amount of hotels in central London this one just didn't excited me enough.. I would prefer to return to Pan Pacific for instance.

The environment is very good, surrounded by a household, very characteristic. The road around is not wide and the speed is fast. Pay attention to safety. The bus is very convenient. The facilities in the hotel are good and convenient. The downside is that the meal is too ridiculous. My wife and I ordered two servings of French fries. The fish is OK. The French fries are thick and not brittle.

Grosvenor House Suites offers a unique experience for both short and extended stays. It combines the refined services of a luxury property with the privacy comfort and generous living space of a contemporary Mayfair residence.The 130 suites offer unrivalled spacious accommodation and range from studios to one/two/three/four and five-bedroom Suites and Penthouses all with fully fitted kitchen.Guests can also enjoy relaxed all day dining in the Atrium exclusive to residents only from early morning to the late evening.The property features a 24-Hour Cardiovascular Fitness Suite with Free Weights and Resistance Equipment. There is 24/7 room service / complimentary Wi-Fi throughout / in-room spa treatments on request / 24/7 concierge and reception services. Daily maid service / Laundry and pressing service.Grosvenor House Suites is situated on exclusive Park Lane in the central London and is overlooking iconic Hyde Park just moments from the best of London and offering convenient access to major airports. On our doorstep are exclusive boutique shops on Mount Street and short walk away from renowned Selfridges and Harrods. Whether it is for work or leisure come stay with us for a unique Mayfair experience.

Lovely 2 night weekend stay - Room immaculate and fantastic size - ample storage, seating and very large bed. Bathroom was stunning as well as functional with large shower and separate freestanding bath. Hotel had a nice ambiance to it and felt very clean. Had dinner in the restaurant on night 1 - service a little slow but burgers were fantastic. Breakfast was decent but wouldn't get too excited. Also seemed to be some tables with a la carte orders despite that not being told to everyone. Excellent location next to OXO building, right on the thames. Would stay again.

I was staying at this hotel for the first time. I choose it because it was close to my Covid-19 testing centre. Arriving at the hotel on the day, I found that the location of the hotel was very convenient, only 2 minutes away from the testing centre and 3 minutes walk to Bond Street Station. And there is a big discovery is that there is a food street 2 minutes from the hotel and there are 30-40 restaurants in different categories for you to choose from. The service of the hotel is very good, you can check in in advance. The room is big and comfortable, there are also daily necessities. The staff is also very nice. I am very satisfied. I would choose it again.

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

The Stafford is a small 5 Star and used to be the ”sister hotel to the Ritz”. It was forced to close during Covid on a number of occasions so we haven't visited for 3 years. If anything it's even better now than it was - quite a feat. We were given a Deluxe King on the third floor, a nice room with a view over the terrace/courtyard. My lady who is quite small found the bed quite high to get into (as usual, they really are quite high) but one of the most comfortable of any hotel we've stayed in, ever. Room service is precise and speedy and the Room service menu ranges across both the Restaurant and American Bar menus - we'll give a name check to Mahir who went over and above on a number of occasions. We decided to eat outside where possible due to Covid so the American Bar Terrace hosted by Viviana looked after us splendidly. The food is splendid. The Hotel has lost its ”Super Doorman”, Charlie and Head Concierge of years, Frank, but has replaced them with excellent and very personable staff. In all a wonderful 8 day break and it was good to be back 'home'. Highly recommended for those who like smaller luxury hotels with traditional 5 Star service where nothing is too much trouble with no corners cut.

This hotel did not have to say. I will stay in the next time, the service and location are first class, and the hygiene level is very good.

Well what can we say! We have been following this new hotel on Instagram and loved the ethos they were promoting. We decided to book for the weekend as a last minute get away ahead of a big celebration after a very rough year. We stay regularly at 5* hotels across London and Europe and don't normally write reviews due to being so busy, however the boutique/intimate feel really caught our attention, we like to feel that as guests we matter, rather than feeling like just another number. We were lucky enough to be the first paying guests visiting the hotel and every single member of the team went out of their way to make us feel so welcome and looked after! (the personal touches did not go unnoticed) The food was lovely and would easily compete with some great London classic restaurants and the team in the restaurant were so hospitable and you could feel the passion they had for what they do. There was a few minor teething issues with the tech in the room, but other than that, we loved our stay so much and have another stay booked for next weekend and we are now also going to book for our Nov & Dec breaks - even though we live 20 mins down the road. One of those breaks where you feel so at home you don't want to leave. Huge shout out once again to the team, we are starting the week the most refreshed we have felt this year We look forward to visiting again next week for our special celebration. xx Mr & Mrs Da Costa