Arrived very late, due to inclement weather. Received a call several hours before arriving notifying me that due to the weather, cancellation fees were not being applied. I arrived at 11pm, three hours later than expected, due to the weather. Sarai was outstanding for calling about the cancellation fee suspension due to weather, and for holding my check-in time until I arrived. She was extremely nice and helpful. I would definitely stay again if I come back to Denver.
The hotel pricing was great as well. The pillows were too soft, and the couch in the room a bit too hard, but otherwise, the room was great.
Excellent breakfast as well.
Next time I come to Denver, I will definitely come back to Sonesta ES, Lone Tree.