Guest User
September 10, 2024
This is not a friendly hotel for Chinese people, nor for families. There is a strong suspicion of racial discrimination and it is unsafe. Some hotel employees are not there to serve customers, but just to handle work. Check-in is only possible at 4pm. We arrived early and waited in the lobby with our children for three or four hours. We started queuing up to check in at 4pm, and it was almost 4:30pm before we got in line. After we got in line, they said the room had been cleaned, but we had to wait for notification to get the room card. We waited for more than ten minutes and found the lobby manager before he gave us the room card. During this time, we questioned why we had to wait so long. The lobby manager said it was not their staff's fault, and all the guests were waiting... There was no sense of service at all, no comfort, no care for the children (our child was 5 and a half years old), and they asked us to keep our voices down. It felt like we would be in danger of being pulled away by the security guards at any time... Chinese people must not step into the trap.
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