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Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2522)
Positive reviews(2455)
Reviews with photos/video(1078)
Relaxing hot springs(331)
Friendly front desk staff(319)
Close to amusement park(267)
Perfect for kids(221)
Has an infinity pool(67)
Has facilities for children(64)
Tasty dinner(42)
Negative reviews(67)
LJ the explorer
Superior 2-bed Room
Stayed in Nov 2024
Family
3 review
4.5/5
Great
Posted on Nov 28, 2024
Very good hotel for family trip, fantastic hot spring pool and nice mountain views, our rooms are clean and very friendly and helpful hotel staff. Specially thanks hotel staff Lucy and 陈师傅. The only downside is hotel location, my advise to traveller is do some research first or call hotel staff on how to get to the hotel
Response from Property: The splendor of the four seasons is due to your company. The hotel hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. Experience the natural and beautiful life. We will continue to maintain and improve service standards. Looking forward to meeting you on your next trip to Nankun Mountain~
taeseok
Superior 2-bed Room
Stayed in Jul 2024
Family
44 review
3.2/5
Posted on Jul 8, 2024
Location is good. The entrance construction starts in the morning. It's noisy. Children like water park.
We entered 19:40 resturant, some food no have. They are doing crab festival. I found empty, I request some crab for child. Worker said no have. I explain it is too fast if no have stock. She said no have ,looks like angry for me and return to kitchen and see me about 1 minute. I never seen like this resturant. In this case, normally said i am sorry but...
Response from Property: 尊敬的賓客,您好!感謝您選擇入住南崑山温德姆温泉酒店並分享您的入住感受。我們非常重視您的意見,關於自助餐的食物問題,酒店已瞭解問題並嚴肅調整。期待您的再次入住以感受我們的進步!
Guest User
Superior 2-bed Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 29, 2023
环境:Thanks staff carry good service
Response from Property: 您的好評讓我們倍感欣慰,酒店温泉榮獲《中國五星級温泉》、全國《優質珍稀温泉》認證,我們會秉持誠實、守信、創新的服務理念,為您提供優質的服務。
Benben
Superior 2-bed Room
Stayed in Nov 2024
Family
14 review
5.0/5
Outstanding
Posted on Nov 24, 2024
It was a very happy family trip. The stay was very comfortable. The hotel staff were very enthusiastic and responsive. They provided great convenience for our family with two children. The big brother at the rafting place was very nice and provided considerate service. Thumbs up, thumbs up, thumbs up. I will go again next time.
Original TextTranslated by Google
6/7
Response from Property: The splendor of spring is due to your company. The hotel hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. Experience the beautiful life of nature. We will continue to maintain and improve our service standards. Looking forward to meeting you on your next trip to Nankun Mountain~
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 22, 2024
I came to this hotel for the third time. It is the favorite of children. The water park in winter is hot water, so children don’t have to catch a cold. Many new pools were added this year. It is clean and has good service. This time I met the fairy front desk lady Bailey, who is very nice and has excellent service. It happened to be Sunday when there were not many people. She upgraded me to a deluxe room and provided children's supplies. The stay experience was perfect💯
Original TextTranslated by Google
Response from Property: Thank you for choosing our hot spring hotel and giving us a good review of our services and facilities. We are very happy to bring you a warm and comfortable experience. We will provide you with better services and facilities. Thank you again for your support!
Jinduojinlu
Super Wings Dinosaur Family Tub Twin Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 17, 2024
I came here once five years ago. After five years, things have changed a lot. Even the lobby has been renovated. This time we stayed in the Peter Pan parent-child room. The room was well decorated and the children liked it very much. The room was big enough and there was a sofa and a pool on the balcony. But the only thing lacking is the ability to hang and dry cleaned clothes. If a clothes drying rack can be added later, it will be more convenient for tourists. Because we are traveling by car, many families with children now choose to travel by car. There are relatively few parking spaces here. On the day we checked in, we wandered around in the parking lot several times before we found a place to park 😂
Original TextTranslated by Google
Response from Property: We are very pleased with your favorable comments. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will uphold the service concept of honesty, trustworthiness and innovation to provide you with quality services.
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 16, 2024
The whole hotel has a good sense of service. Vava at the front desk was very nice, timely and patient, and the service was thoughtful. She upgraded the room, helped to move the bed, and the bed guard was awesome. The room had a great view, was nice, big enough, clean, and had complete supporting supplies. The balcony had a hot spring pool, which the kids loved. The hot spring area was great. It was raining outside, but there were many facilities indoors, all warm water, so the kids didn't have to worry about catching a cold. They had a lot of fun. The whole trip was comfortable and safe, and I'll come again next time.
Original TextTranslated by Google
Response from Property: Thank you sincerely for your support and praise for the hotel. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will remain sincere and enthusiastic and look forward to seeing you next time~
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
1 review
4.8/5
Amazing
Posted on Nov 8, 2024
Facilities: A hotel that is especially suitable for families, where you can eat, drink and have fun in the hotel
Hygiene: The room was upgraded for us, which was clean and comfortable
Environment: There was construction going on nearby, so it was a bit noisy and dusty
Service: The staff we met from check-in to check-out were very polite and patient
Original TextTranslated by Google
6/10
Response from Property: Thank you for choosing our hot spring hotel and giving us a good review of our services and facilities. We are very happy to bring you a warm and comfortable experience. We will provide you with better services and facilities. Thank you again for your support!
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 8, 2024
The environment is beautiful, the room is clean and spacious, the sky pool and the drifting boat are fun. There are outdoor and indoor playgrounds, open depending on the weather. There are also many places to eat near the hotel, and the farm food is good. The housekeeper VAVA is very considerate and responsive, and all the service staff are very enthusiastic!
Original TextTranslated by Google
Response from Property: The splendor of spring is due to your company. The hotel hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. Experience the beautiful life of nature. We will continue to maintain and improve our service standards. Looking forward to meeting you on your next trip to Nankun Mountain~
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 6, 2024
The hotel facilities are very complete and rich. It is very suitable for family vacations. The environment is beautiful. There is also a water park for children to play. The breakfast is also very delicious. I recommend everyone to come! The housekeeper Vava's service is very good and his attitude is great. Praise!
Original TextTranslated by Google
Response from Property: We are very pleased with your favorable comments. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will uphold the service concept of honesty, trustworthiness and innovation to provide you with quality services.
dancelu
Superior 2-bed Room
Stayed in Nov 2024
Family
17 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Very, very suitable for families. xhs There are too many negative reviews about Wyndham, but it's really not that bad! There are too many water facilities, and both adults and children enjoy it. The hygiene is also ok. The room is a bit small, especially compared to Wyndham Zhaoqing, but the water facilities make up for it. The service is also very good
Original TextTranslated by Google
Response from Property: Thank you sincerely for your support and praise for the hotel. The hotel's hot spring has won the "China Five-Star Hot Spring" and the national "High-quality Rare Hot Spring" certification. We will remain sincere and enthusiastic and look forward to seeing you next time~
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Facilities: The children's play area is very fun, and the children are particularly happy. There are warm water pools and cold pools. Adults can also soak in the medicine pool and tea pool comfortably.
Hygiene: The room is also clean and tidy
Environment: Except for the surrounding roads that are still under repair, we stayed in the hotel for eating, drinking, playing and living. We didn't want to toss around with the baby for two days and one night. Relaxing and playing did not affect our sleep.
Service: Special thanks to the vava butler service, which is very considerate. Whatever you need will be delivered in time. It was the first time I came and I was very satisfied. We were all very happy. The child said he wanted to come again next time.
Private pool 2 pools: The room balcony pool, butler vava also thoughtfully arranged fruit snacks, and disposable bath bags for the pool, which is very good. After all, many people use it, and I am too lazy to scrub it.
Double suspended transparent infinity pool ticket (can carry 2 children under 1.3m): This infinity pool, my brother likes it very much, but I forgot to bring swimming goggles and didn't see the glass below hahaha. My younger brother is afraid of heights, so we went down to play
Original TextTranslated by Google
6/12
Response from Property: 四季暖意有您的陪伴。感謝您選擇南崑山温德姆温泉酒店,酒店温泉榮獲《中國五星級温泉》、全國《優質珍稀温泉》認證,我們將秉承熱情,努力為您提供更好的服務體驗,期待下次南崑山温泉水樂園之約~
ChenxiLeon
Executive 2-bed Room
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Bailey's housekeeper service is very good, the room is clean, the quilt and pillow are comfortable, and the bed is big enough; the terrace has a pleasant view, the buffet breakfast is rich, and the hot spring water is hot and clear
Original TextTranslated by Google
6/16
Response from Property: 由衷的感謝您對酒店的支持與好評,酒店温泉榮獲《中國五星級温泉》、全國《優質珍稀温泉》認證,我們會保持真誠與熱情,期待下次再會~
Guest User
Gg Bond Ocean Family Tub Twin Room
Stayed in Oct 2024
Family
3 review
4.7/5
Amazing
Posted on Oct 16, 2024
The travel experience was average. The main rooms were clean and tidy, but the recreational facilities were not very attractive. The hot spring water was basically 38º-42º, and there were more than a dozen pools. The reception service was very good. The attitude was local and friendly. The outdoor water was cold, and only the indoor water was constant temperature. It was a pity that I did not experience the water pool and the rafting river.
Original TextTranslated by Google
6/9
Response from Property: 感謝您選擇我們的温泉酒店,並對我們的服務和設施給予好評。我們非常高興能夠為您帶來温暖和舒適的體驗。我們會為您提供更好的服務和設施。再次感謝您的支持!
YoHa (*゚▽゚*)💟♡
Accessible Room
Stayed in Oct 2024
Couples
20 review
3.8/5
Good
Posted on Oct 13, 2024
The room is large, the terrace has a sunny view and a bubble pool
Relative to the toilet compartment, the two sides are separated and look awkward.
The overall facilities are suitable for children to play but a bit boring
The infinity pool is not big, there are many children, and it is quite noisy.
The other swimming pool is also not suitable for swimming and the space is limited.
The big hotel I stayed in before was just across the street, so you didn’t have to walk there.
It can be completed in half a day. Transportation around the area is inconvenient 
There are no restaurants nearby. The land is bad and the roads are bad. You need to take a taxi to get in and out.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住南崑山温德姆温泉酒店並分享您的入住感受。給您帶去不愉快的入住體驗我們深表歉意。酒店將持續提升服務品質,期待您的再次入住以感受我們的進步!