AlexaAshe
October 17, 2024
This is a beautiful and unique hotel and most of the staff is extremely pleasant, but I have reluctantly decided to stop suggesting it to my guests, even though I live nearby. A friend from Spain and I were looking forward to enjoying lunch in their lovely restaurant. Soon after we arrived, a couple with a small child with a very loud game player we seated near us. The noise from her game shattered the ambiance. I asked the hostess if she could ask the parents to turn off the volume, but she refused. The child had the right to blast her noisy game, she said. I suspect I may have been treated this way because I'm not yet fluent in Portuguese and obviously not Portuguese myself. But we were made to feel unwelcome. It's unlikely I'll take a chance going back if this is how hotel guests are treated. My friend was interested in booking a weekend there with her husband, but now says that based upon this experience, she has decided to book a different hotel.