South Lodge

We recently stayed at the new lodges on the lake, these were absolutely stunning and peaceful exactly how you would hope, you couldn’t fault them. The hotel has always been a favourite of ours and somewhere my wife has wanted to stay. Unfortunately it wasn’t all great though, The most disappointing part for us and really dampened the arrival was the staff member that took us to our lodge, her name was Abi, We excitedly got in to our buggy not knowing what to expect she didn’t say a word and infact we caught her whilst driving us through the busy car park on her phone messaging someone! We arrived at The Reeds and wow they really look like the pictures, tranquil and something very special, but again my wife had to open her own door whilst Abi walked off on her phone! Once in the lodge we were blown away just what you would imagine but again this staff member kept looking in the mirror at her self and couldn’t be less interested if she tried, what ever was on her phone and who ever she was messaging must have been more important then us, she briefly explained a few bits and swiftly went away, thankfully! Our stay was perfect just as we were hoping it would be, but unfortunately the welcome we got was not what I’d expect from a luxury hotel where you’re paying a lot of money. Abi clearly is in the wrong job or something is distracting her but customer service shouldn’t be for her if that’s how she treats every guest! Disappointing!

Amazing spa day, the best we’ve ever been to: everything was perfect. Little touches such as hot towels on arrival and mini juices. Facilities were insane, I especially loved the wild swimming pool as no one else was in it so had that to myself. Amazing treatment with Sarah, bamboo massage. Robes, changing rooms, toilets etc all excellent and so luxurious. Really enjoyed our plant based lunch too. Would 100% be back again one day ❤️ lovely spa reception staff too.

Although the place was lovely, the food was terrible. It was literally like going back to the 1980s. The only thing for vegans in one restaurant - Botanica - (and as plant-based, we were advised that this was the best restaurant for us) - was salad and chips. Abysmal vegan menu.

We visited South a lodge for afternoon tea a birthday present bought by our daughter. It was a lovely experience with excellent service in a beautiful room. There were shades of ‘Downtown’ through the whole afternoon. There was a huge selection of teas and the sandwiches, cakes and scones were all tasty and varied.

We stayed with a group of friends while attending Goodwood Revival (classic car festival) close by. The hotel has huge charm and character and has benefited from major upgrades in recent years. The staff were lovely and friendly as well as attentive- a special mention to Cedric in the bar and Matthew in the restaurant. The Spa Center (completed in 2019) is nothing short of spectacular. While exploring the hotel I noted that they have an excellent event/conference/wedding area too at a separate end of the hotel.

We just got back from a lovely couples break at South Lodge Hotel and Spa. We really loved the Spa facilities and setting, but unfortunately this was not matched in the hotel. There were a few small in instances at the hotel which could have improved the stay. For example: - In the room, the plug socket next to my bed did not work, and neither did two jets in the shower. - When calling guest services from the room, they did not pick up after ringing for a long time. When I did get through, I asked if they could help me source a comb as I had forgotten to pack my hairbrush, however they said they could not help me with my request. - We had asked for milk with our tea at breakfast, but the restaurant explained that they were dairy free and could not accommodate our request as they could only bring us non dairy alternatives. These incidents did not ruin the stay, but it was clear that the service offered in the hotel was not the same standard as we have previously experienced in other Exclusive hotels, such as Pennyhill Park.