Country Inn & Suites by Radisson, Lubbock, TX

We stayed here Tuesday-Thursday but didn't stay in the room other than to sleep at night as we were in town for a funeral and visiting family. The beds were made when we walked in and all seemed clean initially but as I looked more, the shower curtains looked like they had never been changed or washed. They were stained and molded all over! The window curtains were in the same condition, extremely stained and splattered with who knows what. The walls also had splatters of dried liquid and whatever else everywhere. The room didn't come with any towels so we had track down housekeeping since they never seemed to have anyone at the front desk. The breakfast was ok, just normal hotel food. Nothing special. It had a pool but we didn't swim or go see it. The ice machine was also broken and the hotel system was down when we arrived. Only reason I recommend the hotel is because I got a great deal on it and it was in a good location for where we needed to be.

The hotel was a total disappointment. The pictures were incredibly misleading. How this hotel having a 4.0 on it's rating system is beyond me. It's in a sketchy part of Lubbock for one, so I'd expect more lighting or better security measures to be in place. The outside lighting of this building is pitiful. I couldn't tell if this place was in business or not. Entering the establishment it appeared to be an older hotel that had electrical issues that had been fixed and some panels replaced, but the gap of the work done and the new equipment was never filled in so there was still a hole around the panels. Whenever we attempted to check in the first day, there was an issue with the person behind the desk creating a room key. It was ran about 15-20 times on each room key before I was given a working room key. Whenever we got to the room it appeared it hadn't been vacuumed, there were food crumbs on the floor in between the two beds. An outlet cover was laying on the floor leaving the plug ins exposed. Whenever we attempted to use the security latch on top of the door we realized that the latch was fixed behind a picture frame drilled into the wall, so you couldn't properly secure your room door in this sketchy hotel. Whenever we went into the bathroom there were soap, shampoo and lotion to access, but not a hand towel, washcloth, towel or anything to dry your hands or body in sight. The first night we went to the front desk to ask for some towels and were given a floor mat towel, 2 washcloths & 2 towels for our reservation of 2 adults and 2 children. The second night whenever we asked for towels, we were given just 2 towels, nothing else. Whenever we asked about getting any of the other things ( wash cloths, hand towels or even the floor mat towel) we were informed that the service that they were using for the laundry must not have supplied the rooms with towels, but this was both nights at this hotel. Why you ask did we stay for a second night? The reservation was non refundable for the first two nights, but we were able to cancel our third night since we had more than a 24 hour notice. Upon arrival to Lubbock on the first night the temperature outside was 104 degrees, but the inside of the room was at 78 degrees. It took hours to pull the temperature down to 70. While we were waiting on the air to cool down we checked out the pool area. The hot tub was out of order and the pool water was nasty. There were no pool towels to be found either. We ventured back into our room only to discover that the TV remote was not working. The second night our room consisted of two rooms. Both rooms were provided with an A/C, but the room my kids were to sleep in the wall unit didn't work, so we all ended up sleeping in the King sized bed where the A/C did work. The Bathroom floor in the suite had tiles loose and unsafe to step on, especially coming out of the shower without anything to step on because of the issues with the laundry servic

When I arrived there was no one to welcome me and I had to wait almost 5 minutes before they came out with a TV remote in hand. Old and falling apart, dirty. Not worth it one bit. In a rough part of town. So many other great hotels in Lubbock. Find something else, you really don’t want to stay here for what they charge. I have stayed in better hotels for less money. Spa out of service and both ice Machines are broken.

This hotel DOES NOT ALLOW PETS, Even though TripAdvisor/booking agent says they do. Additionally, building is unmaintained, and in disrepair. They are hotel rooms with a fridge/microwave. We had 2 rooms. There were neither coffee nor cups. There were numerous maintenance issues with the room, several of which were safety hazards. There were no towels, and the room smelled bad. Building exterior is falling down. If I could give a negative number review, I would. 10/14/2023

Awful hotel. Dirty room, missing lots of promised amenities. No towels in the room, no ironing board, no coffee, no trash can in the kitchen area. When I asked at the front desk, they gave me a few towels but said the hotel was out of coffee pods. Lots of hair left on a pillow cover, stains on upholstery, food residue on the desk and phone—gross.