Home2 Suites by Hilton Louisville East/Hurstbourne

It was a very comfortable stay. We plan on staying here the next time we visit the area.

Clean room

Amazing

It was too noisy, kids running around late at night making lots of noise

Soft bed, hot breakfast, kitchen in rooms, indoor pool, clean, and friendly staff. 😍

I have stayed at this hotel several times over the years as its location is a convenient mid-point stop for my business trips. This hotel has been consistently disappointing. Somehow the management insists on being unwelcoming at every level. For instance if you read my September 2023 review of this very same hotel you will see that I wrote " A sign which read something along the lines of "We temporarily stepped away from the front desk to help other guests. Will be back momentarily. Thank you for your patience" was permanently displayed on the front desk during my entire long-weekend stay. "I stayed here a few times since then and experienced the same unattended front desk syndrome every time. Want a proof? See the first picture I have posted to this review. Somehow they manage not to have a staff at the front desk whenever you need one. If you have the Hilton app on your phone and received your digital key before you arrive, don't bother directly going to your room. Your digital key will NOT work. It never has. As I said I stayed here several times. It never worked. You always end up going to the front desk for a plastic card key. While I was waiting at the front desk to get my key (because, you guessed it, they were not there and said so with their sign) another guest came in looking at his Hilton app digital key. I smiled and waited. Surely enough he joined the line behind me waiting for the receptionist because his digital key didn't work either. During my stay, they decided to paint the parking lot (yes, paint, not asphalt, pave or anything meaningful, just a thin layer of black paint, see my images below). Of course, since they don't care about their guests, guess what they did? They just blocked the half of the parking lot creating a total chaos. There were even fights between guests because someone ended up blocking someone's car. Do yourself a favor, go find another nearby hotel if you have to stay in the area.