Guest User
October 27, 2024
We decided to stay at the Foxhills quite last minute for a little spa get away and we booked directly with the hotel. Luckily they had availability for us and booking was plain sailing. Upon arrival, we were greeted by the reception team who helped us check in and directed us to our room. The room itself was beautiful and cosy however we enquired about a potential upgrade (nearer to the heated outdoor pool for easy access). With no expectations the hotel staff were happy to accommodate as best they could which was amazing given that the hotel was very busy. Not only were we humbled with their hospitality but we were particularly grateful to Ursula Offord, the Executive Housekeeper, who gave us the option to visit the room before deciding if we were happy to change rooms and if so, housekeeping will transfer all our luggage to the new room so we wouldn’t have to do it ourselves. So without any delay, Ursula arranged transportation to the room with a very friendly and polite gentleman, Luis. Not only did we feel well looked after, we also felt very special and important and we were transported in a private cart. It didn’t stop there however…the rest of our stay was simply exceptional from the cleanliness of the hotel to the exquisite food, facilities and stunning grounds, not to mention the warm and friendly staff throughout. Dinner was fine dinning at the Fox Restuarant with a great choice of wines. The service in the restaurant was the best you’d expect and we were made to feel welcome by Reynold the Restuarant Manager. We loved our stay so much, that we have already booked our second stay with our children after finding out about all the wonderful and exciting activities they have to offer for their age group during half term! We are ever so grateful and highly recommend Foxhills to anyone wishing to stay either as a couple or with family. Summary: Great choice, customer service consistently outstanding throughout. This is definitely 5 Star by any standards. If you’re in the UK looking for a break or outside the UK to experience beautiful countryside, grounds, facilities, historical building you should book here.