Kempinski Hotel Ishtar Dead Sea

Kempinski Hotel Ishtar Dead Sea Reviews

Kempinski Hotel Ishtar Dead Sea

Swaimeh, Ma'in, Madaba Governorate, 18186, JordanView Hotel Details
Kempinski Hotel Ishtar Dead Sea
Kempinski Hotel Ishtar Dead SeaKempinski Hotel Ishtar Dead SeaKempinski Hotel Ishtar Dead Sea
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Kempinski Hotel Ishtar Dead Sea Guest Reviews

4.5/5
Great
122 review
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(122)
Positive reviews(20)
Reviews with photos/video(11)
Awesome stay(12)
Great service(8)
Great swimming pool(5)
Loved the view(3)
Negative reviews(2)
Guest User
Superior King Room Non smoking
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Great service and amazing breakfast spread. Ivan is so lovely to speak to. The property has direct access to Dead Sea and 4 other major pools. We wanted to stay for a more night
6/12
Response from Property: Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA
Donovan_l
Superior King Room Non smoking
Stayed in Nov 2023
Couples
7 review
5.0/5
Outstanding
Posted on Feb 5, 2024
Dead Sea has lost a lot of tourist arrivals after the war in Israel started. Anyway upon check in, the staff kindly upgraded our room to a Premium room with pool view. 2nd floor was fine as we did not need to have a sea view. The resort is so huge, so walking around can take some time, or you can call reception for the buggy to pick you up. The next morning, we were amazed by the buffet spread at breakfast, from freshly baked pastries to eggs to Middle eastern side dishes. There was even sparkling wine wow! The view from the breakfast place was lovely, we could see the circular swimming pool and the Dead Sea in the background. The room was spacious and comfortable, but it had the fresh paint smell as it was recently renovated. The bathtub and shower were good, plus the amenities were special as they were made using Dead sea minerals. Of course a visit to the Dead Sea is incomplete without visiting the sea itself, we had a great time by the beach. The staff gave us instructions on how to soak in the Dead Sea and also helped me to slather mud on my body. The additional massage on my neck and shoulder areas was really good. We had so much fun here and took many great photos!
Response from Property: Dear valued guest,Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience!Kind regards,Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA
Mj
Superior King Room Non smoking
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Every restaurant in the hotel has performances at night. The food and service are excellent. The rooms are also very large. It is worthy of its name. Recommended
Response from Property: Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA
Katie Law
Superior Twin Room Non smoking
Stayed in Nov 2023
Travel with friends
1 review
2.0/5
Posted on Dec 7, 2023
Unfortunately didn't get to stay here due to Last minute flight cancellations and due to some error my cancellation request didn't go through. Asked the hotel to offer some goodwill for a refund and they flatly refused without any discussion whatsoever. NOT five star service and a disappointng response as I imagine there are not close to full occupancy nowadays and could do with some customer loyalty. A real shame. Consider staying at the other nearby hotels instead.
Response from Property: Dear valued guest,Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Ishtar Dead Sea.Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Ishtar Dead Sea and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves.Yours sincerely, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Ishtar Honeymoon Suite Non smoking
Stayed in May 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jun 21, 2023
Extradinary services, best in that hotel area
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are very pleased to know that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Michael Sebastien Herren
Superior King Room
Stayed in Jun 2022
Couples
1 review
2.5/5
Posted on Jun 10, 2022
We spent one night in Kempinski Ishtar the outcome wasn't so great. We won't get back. The service and staff are not very friendly and the food is mediocre. We already put a review with more details on Google. I won't recommand this hotel to my friends or relatives.
Response from Property: Dear Mr.Michael,Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Ishtar Dead Sea.Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Ishtar and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves.Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Anonymous User
Junior Suite
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The facilities in the room are average, but the outdoor environment is great. It has its own private beach where you can go to the Dead Sea, several swimming pools, and a very good restaurant.
Original TextTranslated by Google
Response from Property: Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA
Jiayidan
Junior Suite
Stayed in Aug 2024
Family
44 review
4.8/5
Amazing
Posted on Sep 6, 2024
The hotel is the best in the area, with good service in all departments, good breakfast and dinner. Dinner is a buffet with rich dishes, 33 dinars per person, excluding soft drinks, etc.; free Dead Sea mud floating, with battery cars to the Dead Sea area where the hotel belongs. The hotel has a children's club, and many locals bring their children and families here for vacation and leisure. The swimming pool is integrated with the Dead Sea, which is particularly artistic.
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6/7
Response from Property: Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA
Guest User
Superior King Room Non smoking
Stayed in Aug 2024
Family
3 review
4.2/5
Very Good
Posted on Aug 18, 2024
Second time staying here. This time I paid to upgrade to a villa room. However, the interior of the room was really old and there was no welcome fruit. However, the hotel swimming pool and buffet breakfast and dinner were all great, and the staff were super nice.
Original TextTranslated by Google
Response from Property: Dear valued guest, Thank you for rating your experience at Kempinski Hotel Ishtar Dead Sea. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar Area General Manager Levant & KSA
Jigangtinggao
Panoramic Room by Resense Spa Non smoking
Stayed in Jan 2024
Couples
12 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Environment: Very good first rate service
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent stay at our hotel and for sharing your experience. We are happy to know that you enjoyed your overall stay with us.We hope to have the pleasure of welcoming you back soon.Kind regards,Sebastien MarietteGeneral Manager - Kempinski Hotel IshtarArea General Manager Levant & KSA
tathow
Junior Suite Non smoking
Stayed in Oct 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 20, 2023
-Spacious room Complete facilities - Delicious food, international food All palatable - Good service, smiling staff -There is a private dead sea beach of the hotel, with fresh water showers available to wash your body right in front of the beach.
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6/9
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are very pleased to know that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Superior Twin Room Non smoking
Stayed in May 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jun 23, 2023
Perfect check-in experience, the arc-shaped infinity pool is connected to the Dead Sea, the view is excellent, the hotel's private beach can float directly on the Dead Sea, and the Dead Sea mud is prepared for smearing, the room has a balcony with a view, and the breakfast is very rich, except that you need to queue up when you check in. Everything was impeccable.
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6/8
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience and appreciate your valuable feedback on our facilities as well as food offerings. We look forward to having you again as a guest in our hotel. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Superior Twin Room Non smoking
Stayed in Aug 2023
Family
2 review
4.0/5
Very Good
Posted on Aug 9, 2023
This is the first time I booked a twin room but my family was not allowed to stay there. I had to book another room or upgrade to a family suite. Usually, they only charge one more person. I was speechless. I spent another penny to upgrade to a family suite without sea view. The experience was not good. Overall, it was just okay. There was no sign on the road to the private beach of **hai, and I couldn't find any staff to ask. The breakfast was also average, maybe it was not suitable for Chinese stomachs.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are very pleased to know that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Superior King Room Non smoking
Stayed in Feb 2023
Travel with friends
12 review
5.0/5
Outstanding
Posted on Feb 7, 2023
Intimate and enthusiastic service, plus the infinity swimming pool, a very happy and satisfying experience
Original TextTranslated by Google
Response from Property: Dear valued guest, We are very glad that we had the opportunity of hosting you during your visit to the Dead Sea. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great experience with us and that our hotel facilities, food offerings and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments accordingly. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant
Guest User
Superior King Room Non smoking
Stayed in Aug 2023
Family
3 review
5.0/5
Outstanding
Posted on Aug 20, 2023
The hotel is great, the pool is great, but the food is a bit expensive
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for staying with us and for your kind review. We are very pleased to know that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Sebastien Mariette General Manager - Kempinski Hotel Ishtar & Area General Manager Levant