Aparto-Hotel Rosales

the hotel rooms and services are quite good relational quality price without being wonderful, now don't expect the best smile in the world when you arrive, they have plenty of people to take care of them because they don't even ask you where you come from so you are just another number, they have plenty people in Madrid. Right now it's a complicated area if you have to take a taxi because Ferraz is close with the demonstrations, you have a parking lot in front because the one at the hotel just seeing the entrance makes you turn back. Not only is it narrow, there is also no elevator.

Somewhat dated hotel, especially the reception and hallways. The situation is good and the room is quite good, considering the price. Very quiet because it overlooked a patio. It was very hot in the room upon arrival because the AC was turned off. Having previously communicated the arrival time it would have been a detail to connect it a little earlier. That's probably a lot to ask for a ***. There is only water in the minibar. Correct reception, although they did not give me the WIFI password. Enough to spend one night for an affordable price.

I loved the spaciousness, the decoration, the comfort, the beautiful cafeteria and how well located it is. There is a coffee maker, ceramic hob, refrigerator and microwave if you want to cook something. The bathroom with separate shower and bathtub.

Excellent hotel in relation to quality - price. Well done structure. The reception staff are very kind and always available. Located 2 steps from the Aguierre metro and a pleasant walk to the center (12 minutes). Thanks for room 704

Quite central hotel, with good public transport communication. Clean, spacious, comfortable and quiet rooms. Clean bathroom with soap and shampoo service. Correct and friendly treatment by the staff.

Very well located, the area is very nice. Good transportation nearby and option to walk to the center and various places of interest. The room is very spacious and comfortable, I would only add more lights since I think the lighting was not enough. The bathroom good. It has a minibar, electric jug and tea in the room. The attention was correct. The issue of parking is very inconvenient.

I paid for the parking for a day, and it turned out that equipped with cameras, someone with VERY LITTLE SHAME, (owner of a white-pearl-cream Fiat 500L) located in the next square to 30 (in which my car was parked). car), floor below, hit my car, damaging it significantly, without leaving a phone number, a note, or a notice at the reception. After this, I called the hotel so that they would simply call the person with such shamelessness and give him my details so that he could contact me, but the hotel's response is that the client's privacy prevails. Aspect that I respect at all times, but I want solutions, therefore call him and give him my information. To which I wonder, what about my rights as a client? If instead of being hit in the car, I get hit and run, is privacy important? That is to say, that someone who hits and leaves without giving notice is therefore committing a crime, for privacy rights we cover up the crime committed. On the other hand, the receptionist who attended me was cocky with me, which I don't understand, because I don't claim anything from the hotel itself, only my rights. And I would like to know what it would look like to him, and if the hit was on his car. In these cases, empathy is very important. The director also agreed to call me, but since Saturday she hasn't had time, and her call came yesterday to simply doubt my testimony and ask me if it was a blow, a scratch or what, something that changes mechanically but in fact is that my car being parked there has received a hit-mouse-focus hit, as you prefer to call it. And knowing that the law protects them because the videos are overwritten so a good hand washing. In addition, saying that it seemed like something invented because there was a cm to spare… whoever has left the car in the parking lot will know that it is just not enough! And that the fact that it hit me could happen but that you don't notify or report it is a very bad person. On the other hand, I had 4 rooms reserved for a specific date, which of course I have canceled due to the inefficiency of absolutely everything.