Rosewood Villa Magna

Rosewood Villa Magna Reviews

Rosewood Villa Magna

P.º de la Castellana, 22, Madrid, Community Of Madrid, 28046, SpainView Hotel Details
Rosewood Villa Magna
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Rosewood Villa Magna Guest Reviews

4.6/5
Great
57 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(57)
Positive reviews(42)
Reviews with photos/video(3)
Negative reviews(3)
Anonymous User
Deluxe Room 1 King bed
Stayed in Dec 2022
Booked for others
12 review
5.0/5
Outstanding
Posted on Dec 24, 2022
Great location next to El Corte Inglés and the Serrano shopping district. The patio is perfect for cigar smoking and drinks.
Guest User
Deluxe Room
Stayed in Jun 2022
Couples
4 review
5.0/5
Outstanding
Posted on Jun 27, 2022
Best hotel in Madrid
Guest User
Premier Room
Stayed in Jun 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Excellent breakfast in a very elegant area
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Guest User
Junior Suite Castellana
Stayed in Oct 2023
Couples
29 review
3.0/5
Posted on Oct 21, 2023
It is definitely not worth spending 10,000 yuan to stay in this hotel. It is far from the Rosewood in HK. The hotels all look the same and have no unique characteristics. If you have a high aesthetic level, I would not recommend them.
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Guest User
Stayed in Jul 2024
Other
4.0/5
Very Good
Posted on Jul 9, 2024
Upon arrival, the team at the door and through out the stay were so welcoming and really accommodating every time. Check in was seamless and straight to the room. Everything was perfect in the room, Housekeep were fantastic every service. Cleanliness 5/5, presentation 5/5, comfort of the room 5/5 F&B - while the drinks and food were great, I found both breakfast service slow, and most notably courtyard service slow and disorganised. This was of course during the peak time as the courtyard was full, but lack of leadership showed in our observation. Empty glassware or flatware not removed, having to hall down staff for more drinks or food, Drinks being forgotten.
jrbaumgartner
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 3, 2024
Everything was 10/10. The service, aesthetics, if I needed something it was taken care of right away. Breakfast at The restaurant is delicious, Corte inglés is right next door for any of your needs. Rooms are kept clean. Amazing service by all the staff who I enjoyed because they were all so proper, kind and professional. Where would I improve? My bedroom got a little hot in the middle of the night even with the air on.
Response from Property: Dear Mr. Baumgartner, Thank you for having taken the time to share your experience. We are delighted to see that you have enjoyed all our areas to the fullest, and that the ambiance created motivated you to stay in the premises to enjoy our facilities. We are all looking forward to welcoming you again soon in the hotel. Kind regards, The Team at Rosewood Villa Magna
flunie
Stayed in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 30, 2024
Stayed at the Rosewood Villa Magna in Madrid for 6 nights on a business conference with some leisure time included. From the outside, the hotel looks like a boring office building but it is superbly decked out inside. Rooms are spacious and well appointed with all the modern fixings. The common areas including outdoor areas are beautiful. You would never know you’re in the fashionable Salamanca neighbourhood. Service is great, the breakfast was amazing and even the bartenders are top notch. I literally have zero to complain about. The day we were leaving, the hotel was swarming with security since Taylor Swift was pulling in for a two concert date in Madrid. If the Rosewood Villa Magna is good enough for Taylor, it should be good enough for me and you!
Response from Property: Dear flunie, We extend our sincere gratitude for selecting Rosewood Villa Magna for your stay. From your detailed review, we can only trust your experience was delightful. It is a pleasure to read that besides exceptional circumstances surrounding your stay, we succeeded in making you feel even more special with services that completely met your expectations. We have made sure your inspiring appreciation has been shared with all our teams and are all looking forward to welcoming you again soon in the hotel. Kind regards, The Team at Rosewood Villa Magna
RonT-Global
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 9, 2024
Majestic, high standard rooms, good restaurant, good vibe and a nice clientele. You can perfectly spend the afternoon at the hotel. Wonderful location and a walking distance from Salamanca's happening streets, shops and restaurants. Recommended
Response from Property: Dear RonT-Global, Thank you for having taken the time to share your experience. We are delighted to see that you have enjoyed all our areas to the fullest, and that the ambiance created motivated you to stay in the premises to enjoy our facilities. We are all looking forward to welcoming you again soon in the hotel. Kind regards, The Team at Rosewood Villa Magna
markwlugano
Stayed in May 2024
Couples
3.0/5
Posted on May 3, 2024
The hotel is very old fashioned and out if date. I took the Villa Magna suite and it is the most underwhelming room i have ever e stayed in for a quite exorbitant price. The service is good and the food is good but nothing outstanding . The check in experience was also very mediocre and there is nothing in the room to welcome you , no wine , chocolates or anything. This place feels like a posh 4 star rather than a top 5 star . Having stayed recently in some of the top brands this was a huge let down Rooms 5 Service 7 Facilities 8 Food 7 Overall 7/10 and at a high price
Response from Property: Dear markwlugano, I am sorry to hear about your bad experience. We are normally known for our exceptional attention to detail, and I regret that we missed the mark on that occasion. It was a pleasure to spend time with you at time of check-out and listen to the various comments shared. It is with these that we continue to improve and strive at providing consistent and excellent service in all areas, at all times. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it again with all sincerity. With kindest regards.
JT9450EC
Stayed in Apr 2024
Solo travelers
5.0/5
Outstanding
Posted on Apr 25, 2024
I was so impressed with this beautiful hotel. Rosewood properties always set a high bar, in terms of design, dining, operations, service - refined, classy and overall excellent. The Rosewood Villa Magna didn't disappoint, excelling in all of those same areas - but the staff here were notably in a class all their own. From check in (Lola was incredibly helpful and accommodating, when I arrived extra early following an overnight flight) - to bar service (the staff at Tarde.O made a point to remember my name and other details about my travels, each day - recommending local spots and/or other day-trips from Madrid) - to concierge support (both Pablo and Antonio provided restaurant and service recommendations whenever needed, and handled bookings with grace). Also impressive? The cleaning service: there were so many thoughtful touches throughout my stay (for instance - I had a few pairs of sunglasses lying out on the desk when I left the room for the day - came back to them being nicely organized on a cloth napkin, with a glasses cleaning cloth placed nearby. And when my plug adapters and various cords for my multiple devices were all over the room - I came back to tidy cord-management I wish that I could have in my own home :-). It will be tough to follow that level of service, as I continue my travels throughout Spain this month - will definitely seek out this property when I come back through Madrid!
Response from Property: Dear JT9450EC, We sincerely appreciate your glowing review and are thrilled to learn that your recent stay with us surpassed your high expectation. It is truly heartening to hear that you found our hotel experience as incomparable, to the point where we positively surprised you. Our dedicated team, is committed to providing impeccable service, and we are delighted that you took note of this in the various areas you experienced. We're pleased that you have remembered the names of the colleagues that have personally engage with you, so that they can be recognized in return. Thank you for highlighting the special touches that made your stay so special. Your kind words inspire us to continue delivering exceptional experiences. We look forward to the pleasure of welcoming you back for another outstanding stay. Warm regards, The Team at Rosewood Villa Magna
fatimafL8598OR
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 21, 2024
Our visit to this hotel was unplanned we took a taxi from the airport and we decided to pay them a visit and check for availability ..and the warm welcome we received and the impressive reception and atmosphere made us want to stay with the hotel even arriving in the morning we were provided a room we were planing to stay for 3 nights however we extended to 6 .. amazing services concierge/ housekeeping at it best ..lobby atmosphere and food quality is good also it’s connected to court le ingles one of best shopping places I recommend highly and we would like to thank the receptionist assisting my husband Mr yousif during our stay we cannot recall the name thanks again rosewood for the amazing experience
Response from Property: Dear fatimafL8598OR, Thank you for sharing your experience online. It is very pleasant to read such a positive review from you and your husband. What was a spontaneous decision to stay with us, turned to be an inspiring lifetime experience of luxury in Madrid. Not only are you praising our facilities and ambiance, but also our people. Your comments on the staff from various areas are the most valuable recognition we can receive. So, thank you again for awarding us as your favorite luxurious hotel, and we hope you come visit us soon! The team at Rosewood Villa Magna, Madrid
BENLEE123
Stayed in Apr 2024
Solo travelers
4.0/5
Very Good
Posted on Apr 13, 2024
I need to make a last minute urgent change of hotel and decided on Rosewood Villa Magna. After a few email correspondence, I was able to book online and my helpful agent also add the Virtuoso amenities for me. Arrival My flight landed from Dubai and thanks to Emirates generous benefits, round trip airport transfer is included in my ticket as well. The driver dropped me at Villa Magna Rosewood. I was shown to the check-in desk upon arrival. My first impression was that the hotel was extremely busy and the reception lobby was very crowded. Nevertheless, after a short wait I was able to check-in. The reception apologised for not being able to upgrade me as the hotel was “very full” due to high occupancy. There’s a champion’s league football game just the day before. Afterwards, I did a quick check and the upgraded room ( ie Junior suite ) was actually available for booking online but I did not press the matter as it’s really just a small difference between my Grand Premier Room and the Junior Suite. A guest relationship manager by the name of Angel ( or is it Domenic? ) greeted me and showed me to my room. The Grand Premier Room. This room measures a spacious 45sqm. It has small windows with view facing the main street. The decoration is very art deco style. Unfortunately, it reminds me of Rosewood London which I had a bad experience. Nevertheless, all the amenities are there, including a small sitting area, a minibar, working desk, high definition TV that can be easily connected to an AppleTV. The bathroom has very strong water pressure, so it’s like showering under a waterfall. There’s also a bathtub. Toiletries comes in small little tubes which were very annoying because they keep toppling over. Should have placed them on the wall with bottles. Overall, I think the room is not as nice as I like. The black/white décor gave it a hospital feel, could have been more cheerful. I don’t like the small windows that makes the room feels claustrophobic. I do like the water pressure of the shower. Common Areas and Location I was surprised how the hotel was actually smaller that it seems. Before I selected the hotel, I preview their website and various youtube videos and got the impression that the hotel was quite big. It’s actually much smaller than I expected. Upon entering the hotel is the reception area and concierge desk. Right behind the reception area is the lounge area which connects to two restaurants, the Amos fine dining restaurant and the Brasserie, where I had my morning breakfast. In the basement is the spa and a small gym. And that’s it. It feels very boutique in that sense. My only experience with the hotel’s F&B is in-room dinning and morning breakfast. They are of decent quality. The coffee is good though. I also tried their small gym which is entirely self service. Whether the location of the hotel is good or not depends on what you want to do. For shopping, it’s quite good as right behind the hotel is the Serrano street
Response from Property: Dear BENLEE123, Thank you for your detailed feedback. We're thrilled to hear that you found Rosewood Villa Magna to be up to your expectations, and hope you recovered quickly from being unwell. While some of the points mentioned reflect personal preferences, we are extremely pleased that you have enjoyed the perfect location and have noted the boutique ambiance that has been created. Thank you for giving a special mention to our colleagues that have thoughtfully provided our newest 100% electric luxury car, in order to drive you to your next destination. We sincerely look forward to the pleasure of hosting you again soon! Kind regards, The Team at Rosewood Villa Magna
Guest User
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 15, 2024
Just simply an awesome hotel. Amazing service, fabulous rooms, great decor and perfect location. Really hard to fault anything. Would usually stay for business but for a few days away with teenage kids it was excellent. Hope to be back soon!!
Guest User
Stayed in Dec 2023
Couples
5.0/5
Outstanding
Posted on Dec 3, 2023
Spectacular upscale resort in Madrid. Excellent service in all departments, and particularly the concierge staff - elegant, precise, well executed. Location close to high end shopping and Casa Loewe. Food was all delicious. Room is beautifully appointed. We were provided with a tour of the property on arrival - a lovely touch. Worth the expenditure.
Guest User
Stayed in Sep 2023
Couples
3.0/5
Posted on Sep 10, 2023
We usually always stay here but this time there were some things that were really out of character for this place : 1. I called to order room service and the man on the other end was very rude and kept interrupting me in a condescending tone. It was very noisy in the background and I could tell they were very stressed and possibly understaffed. 2. I was offered a « free » gua sha stone face treatment with my massage. Except on the spot they’ll ask you if you also want the face mask and a bunch of other stuff, obviously without telling you how much it is until you get the bill. This wasn’t a nice feeling as I was already spending over 200 eu on my massage and another 1k a night for my room. 3. We waited in a long line for checkout which took forever because, once again , they were understaffed and only one person was working the reception desk. We were very stressed about to miss our flight because of how long it was taking so I asked if they could call someone else to help out at reception and the answer was a flat no. Not the rosewood experience I’m used to.