Thompson Madrid, Part of Hyatt

Thompson Madrid, Part of Hyatt Reviews

Thompson Madrid, Part of Hyatt

Pl. del Carmen, Madrid, Community Of Madrid, 28013, SpainView Hotel Details
Thompson Madrid, Part of Hyatt
Thompson Madrid, Part of HyattThompson Madrid, Part of HyattThompson Madrid, Part of Hyatt
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Thompson Madrid, Part of Hyatt Guest Reviews

4.4/5
Very Good
76 review
Verified reviews
Location4.2
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(76)
Positive reviews(18)
Reviews with photos/video(4)
Awesome stay(12)
Great location(8)
Great service(6)
Negative reviews(3)
Guest User
2 Twin View
Stayed in Sep 2024
Family
13 review
4.5/5
Great
Posted on Sep 21, 2024
Due to the renovations, taxis struggle to find the front door. Otherwise great stay
Bakabote
Room, 1 King Bed
Stayed in Dec 2023
Family
25 review
4.7/5
Amazing
Posted on Jan 11, 2024
Beautiful property in the middle of bustling Madrid. The personnel is friendly, attentive, and courteous, and the interior decor is creative and unusual. Great breakfast with a bunch of variety! The one negative was that we had two rooms booked facing a courtyard with no views, which made me feel claustrophobic, so try to avoid these rooms whenever possible.
evaeva
Room, 1 King Bed, Terrace
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 2, 2024
The location is good, about 10 minutes walk to the palace, the surrounding security is also very good, the service staff is very enthusiastic and professional, the breakfast restaurant downstairs is a Michelin recommended bakery, the bread is good, but the breakfast overall has too many sweets, the room is also quite satisfactory, I think the price is a little expensive, this terrace is basically useless, there is no view, maybe the other side of the view is better, but the other side is under construction, because of the construction at the door, the taxi can not reach the door, but when leaving, the hotel took the initiative to help call a taxi to take the luggage, which is very good, there is an outdoor swimming pool on the top floor, a little small, not many seats ~ foreigners really love to sunbathe ~
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6/7
Guest User
King Room With Balcony
Stayed in Mar 2024
Travel with friends
9 review
1.5/5
Posted on Mar 12, 2024
I paid extra to stay in a room with a terrace and a street view. The hotel was under construction without any advance notice. Directly in front of the balcony is a large construction site In addition to seeing the construction site, there is also huge construction noise The popular sky bar is not open either. So why choose a hotel?
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Guest User
View King
Stayed in Feb 2024
Business travelers
10 review
2.7/5
Posted on Feb 29, 2024
The hotel price is about RMB 2770 per night. I booked two rooms for two nights. Because I was on a business trip and traveling for more than ten days, I wanted to try out several nearby hotels. Fortunately, I only booked two nights. At this price, the room area should be about 20-30 square meters? I'm not sure. Anyway, there is only one bathroom in one room, and the toilet is not smart as mentioned in the details. All the things in the mini bar are charged, including disposable bottled drinking water. Why do you say disposable? Because there are hotels that refill glass bottles and say that they give you filtered water. After drinking, you can refill it. . It is mainly reusable. You can open it by twisting the bottle cap. Who dares to use it with confidence? I gave up. There is also a notice at the door: the general meaning is that the water pipes are currently under repair. It’s okay to take a shower, but you should not drink directly from the tap. . Then they still don’t provide you with disposable free bottled water. There is only one toothbrush in the double bed room. Anyway, it’s just a reminder for friends to refer to and choose by yourself. The location is still good, and it’s convenient to stroll downstairs. The breakfast was not so perfunctory, but it was just some broken bread and it was messy. It would be better to go out and find something delicious.
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Guest User
2 Twin View
Stayed in Aug 2024
Travel with friends
5 review
4.6/5
Great
Posted on Aug 23, 2024
In the center of Madrid, the location is perfect and the service is very good
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Guest User
View King
Stayed in Nov 2023
Solo travelers
25 review
5.0/5
Outstanding
Posted on Nov 15, 2023
This hotel in Madrid is really nice! The location is right in the city center, surrounded by businesses. Although I didn't dare to go out for a walk at night, the breakfast and self-paid dinner meals provided by the hotel are very rich, and the fish on the dinner menu is very tender. The hotel service is also very good. If you want to provide mineral water, two large bottles of mineral water will be delivered immediately. Although the room rate is more expensive, it feels a bit more high-end than the InterContinental in Barcelona.
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Response from Property: Dear Guest,First and foremost we would like to thank you for your kind review.We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us, and getting to know this has been the case it is the biggest prize we can possibly ask for.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.
Laoxie
2 Twin View
Stayed in Aug 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Super hotel, location, hardware, service, breakfast, everything is great
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Anonymous User
King Room With Balcony
Stayed in Mar 2024
Couples
31 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The room is not big, but the layout is reasonable. The location is very good, but the car cannot park in front of the hotel.
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Anonymous User
Room, 1 King Bed, Terrace
Stayed in May 2024
Couples
17 review
5.0/5
Outstanding
Posted on May 7, 2024
The room is new and clean. The service is good. The breakfast bread is delicious.
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Zhang
2 Twin View
Stayed in Dec 2023
Family
5 review
4.5/5
Great
Posted on Jan 13, 2024
Very fashionable and trendy hotel Breakfast is very delicious The room is also good The location is also good
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Guest User
King Room With Balcony
Stayed in Oct 2023
Couples
3 review
3.0/5
Posted on Oct 10, 2023
The National Day price is 5k+ including breakfast, which is a bit expensive, about 3k is suitable. We also specially booked a room with a balcony, but there was a large construction site outside and it was all covered in dust. It also made it impossible to get to the hotel entrance even if we took a taxi, which was very troublesome. Breakfast was good!
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Response from Property: Dear Guest:I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time.At the Thompson Madrid our aim is to exceed the expectations of our guests, and we deeply regret when we do not fully achieve this. We are very sorry to know that some aspects were not to your total satisfaction. Please accept my sincere apologies for the inconvenience we may have caused.I remain at your entrire disposal for anything you may need. Best regards - Sandra Guest Experience
Guest User
King Room With Balcony
Stayed in Sep 2023
Couples
15 review
5.0/5
Outstanding
Posted on Oct 4, 2023
The hotel is located in the city center, which is very convenient. We highly recommend having breakfast at the hotel. Our room rate includes breakfast, so although it is a la carte, all dishes are available. The taste is very good and the service is also very good. We will come back next time Want to live here.
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Response from Property: Dear Guest,Thank you for sharing your experience at Thompson Madrid.We are truly grateful for your wonderful comments about our hotel, your stay and how much you enjoyed our services, location and facilities. Your comments are the best reward and motivation to continue working to offer extraordinary experiences.The entire Thompson Madrid team remains at your entire disposal and hopes to welcome you again very soon to give you another memorable experience.Best regards,Sandra Galán - Guest Experience Manager
Guest User
2 Twin View
Stayed in Jul 2023
Family
6 review
4.0/5
Very Good
Posted on Aug 28, 2023
The hotel is in a very good location, with a large number of open-air restaurants and shopping venues just outside the hotel. However, the hotel only has a certain room type that can accommodate three people. Regardless of whether a couple brings one child or one parent brings two children, the front desk strictly enforces the rule of only two people. You need to pay extra to change to another room type with a sofa bed for three people. The hotel did not provide this information at all when booking with Ctrip.
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Response from Property: Dear Guest:I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time.At the Thompson Madrid our aim is to exceed the expectations of our guests, and we deeply regret when we do not fully achieve this. We are very sorry to know that some aspects were not to your total satisfaction. Please accept my sincere apologies for the inconvenience we may have caused.I remain at your entrire disposal for anything you may need. Best regards - Sandra Guest Experience
Guest User
2 Twin View
Stayed in Aug 2023
Family
24 review
4.5/5
Great
Posted on Aug 30, 2023
Hyatt's hotels are relatively new and very comfortable to stay in.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience at Thompson Madrid.We are truly grateful for your wonderful comments about our hotel, your stay and how much you enjoyed our services, location and facilities. Your comments are the best reward and motivation to continue working to offer extraordinary experiences.The entire Thompson Madrid team remains at your entire disposal and hopes to welcome you again very soon to give you another memorable experience.Best regards,Sandra Galán - Guest Experience Manager