Pl. del Carmen, Madrid, Community Of Madrid, 28013, SpainView Hotel Details
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1 night
Thompson Madrid, Part of Hyatt Guest Reviews
4.5/5
Great
87 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(87)
Positive reviews(23)
Reviews with photos/video(5)
Awesome stay(10)
Great location(8)
Great service(6)
Negative reviews(3)
Guest User
Room, 1 King Bed
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The hotel is located in the heart of the city. A bit hard to find the hotel parking lot but it is okay. The hotel room is nice size even for a standard room. The staff is friendly and helpful. Worth to stay and will definitely come back.
Guest User
2 Twin View
Stayed in Sep 2024
Family
13 review
4.5/5
Great
Posted on Sep 21, 2024
Due to the renovations, taxis struggle to find the front door. Otherwise great stay
Gualuo
Room, 1 King Bed
Stayed in Dec 2023
Family
25 review
4.7/5
Amazing
Posted on Jan 11, 2024
Beautiful property in the middle of bustling Madrid. The personnel is friendly, attentive, and courteous, and the interior decor is creative and unusual. Great breakfast with a bunch of variety! The one negative was that we had two rooms booked facing a courtyard with no views, which made me feel claustrophobic, so try to avoid these rooms whenever possible.
evaeva
Room, 1 King Bed, Terrace
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 2, 2024
The location is good, about 10 minutes walk to the palace, the surrounding security is also very good, the service staff is very enthusiastic and professional, the breakfast restaurant downstairs is a Michelin recommended bakery, the bread is good, but the breakfast overall has too many sweets, the room is also quite satisfactory, I think the price is a little expensive, this terrace is basically useless, there is no view, maybe the other side of the view is better, but the other side is under construction, because of the construction at the door, the taxi can not reach the door, but when leaving, the hotel took the initiative to help call a taxi to take the luggage, which is very good, there is an outdoor swimming pool on the top floor, a little small, not many seats ~ foreigners really love to sunbathe ~
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6/7
Guest User
King Room With Balcony
Stayed in Mar 2024
Travel with friends
7 review
1.5/5
Posted on Mar 12, 2024
I paid extra to stay in a room with a terrace and a street view.
The hotel was under construction without any advance notice.
Directly in front of the balcony is a large construction site
In addition to seeing the construction site, there is also huge construction noise
The popular sky bar is not open either.
So why choose a hotel?
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Guest User
View King
Stayed in Feb 2024
Business travelers
10 review
2.7/5
Posted on Feb 29, 2024
The hotel price is about RMB 2770 per night. I booked two rooms for two nights. Because I was on a business trip and traveling for more than ten days, I wanted to try out several nearby hotels. Fortunately, I only booked two nights. At this price, the room area should be about 20-30 square meters? I'm not sure. Anyway, there is only one bathroom in one room, and the toilet is not smart as mentioned in the details. All the things in the mini bar are charged, including disposable bottled drinking water. Why do you say disposable? Because there are hotels that refill glass bottles and say that they give you filtered water. After drinking, you can refill it. . It is mainly reusable. You can open it by twisting the bottle cap. Who dares to use it with confidence? I gave up. There is also a notice at the door: the general meaning is that the water pipes are currently under repair. It’s okay to take a shower, but you should not drink directly from the tap. . Then they still don’t provide you with disposable free bottled water. There is only one toothbrush in the double bed room. Anyway, it’s just a reminder for friends to refer to and choose by yourself. The location is still good, and it’s convenient to stroll downstairs. The breakfast was not so perfunctory, but it was just some broken bread and it was messy. It would be better to go out and find something delicious.
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Wozailushang😇
Room, 1 King Bed
Stayed in Dec 2024
Travel with friends
28 review
5.0/5
Outstanding
Posted on Dec 14, 2024
The room was very clean and the service was satisfactory
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Guest User
2 Twin View
Stayed in Aug 2024
Travel with friends
6 review
4.6/5
Great
Posted on Aug 23, 2024
In the center of Madrid, the location is perfect and the service is very good
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Guest User
View King
Stayed in Nov 2023
Solo travelers
23 review
5.0/5
Outstanding
Posted on Nov 15, 2023
This hotel in Madrid is really nice! The location is right in the city center, surrounded by businesses. Although I didn't dare to go out for a walk at night, the breakfast and self-paid dinner meals provided by the hotel are very rich, and the fish on the dinner menu is very tender. The hotel service is also very good. If you want to provide mineral water, two large bottles of mineral water will be delivered immediately. Although the room rate is more expensive, it feels a bit more high-end than the InterContinental in Barcelona.
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Response from Property: Dear Guest,First and foremost we would like to thank you for your kind review.We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us, and getting to know this has been the case it is the biggest prize we can possibly ask for.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.
Laoxie
2 Twin View
Stayed in Aug 2024
Travel with friends
27 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Super hotel, location, hardware, service, breakfast, everything is great
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Anonymous User
Deluxe Room, 1 King Bed
Stayed in Nov 2024
Travel with friends
51 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The environment and services are first-class
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Anonymous User
King Room With Balcony
Stayed in Mar 2024
Couples
32 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The room is not big, but the layout is reasonable. The location is very good, but the car cannot park in front of the hotel.
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Anonymous User
Room, 1 King Bed, Terrace
Stayed in May 2024
Couples
23 review
5.0/5
Outstanding
Posted on May 7, 2024
The room is new and clean. The service is good. The breakfast bread is delicious.
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Zhang
2 Twin View
Stayed in Dec 2023
Family
5 review
4.5/5
Great
Posted on Jan 13, 2024
Very fashionable and trendy hotel
Breakfast is very delicious
The room is also good
The location is also good
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Guest User
King Room With Balcony
Stayed in Oct 2023
Couples
3 review
3.0/5
Posted on Oct 10, 2023
The National Day price is 5k+ including breakfast, which is a bit expensive, about 3k is suitable. We also specially booked a room with a balcony, but there was a large construction site outside and it was all covered in dust. It also made it impossible to get to the hotel entrance even if we took a taxi, which was very troublesome. Breakfast was good!
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Response from Property: Dear Guest:I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time.At the Thompson Madrid our aim is to exceed the expectations of our guests, and we deeply regret when we do not fully achieve this. We are very sorry to know that some aspects were not to your total satisfaction. Please accept my sincere apologies for the inconvenience we may have caused.I remain at your entrire disposal for anything you may need. Best regards - Sandra Guest Experience