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Hotel Indigo Madrid - Princesa
4.4/542 Reviews

Hotel Indigo Madrid - Princesa

Madrid|1.46km from Palacio de la Prensa Cinema

Latest booking 7 hrs ago

Like in other reviews, the main pro about this hotel is location. Very convenient for metro and bus access, and within reasonable walking distance to the Palacio Real. However, that’s about the only reason to book this hotel. The Front Desk staff was rude, unaccommodating, and just plain wrong. He insisted that the room was not suitable for two when the booking and rate type, both in my confirmation email and in the IHG app, clearly showed “SLEEPS 2.” When I asked if it’s a twin bed in the room, he said no it’s a queen. So I asked what’s the problem then? As we were getting our keys he then said by the way breakfast would normally be for one but in this case I give you guys the second breakfast free. As if he were trying to come across as doing us a favor, when I know for a fact that the rate I booked included breakfast for up to two guests. Our best guess is this person was ********** (it was myself and my ******** partner) and couldn’t stand the idea of us being in this room together. This is also all without so much as even acknowledging my loyalty (Gold) with IHG. I’ve stayed at Holiday Inn Expresses with considerably more welcoming staff than this man (won’t name him by name unless IHG reaches out) displayed at this property. Stay at this property for the location but don’t pay anything more than 60€ per night. Anything more than that is a rip off. And don’t expect to be given a warm welcome by this particular front desk person. There was another person - a woman - working the front desk but our interactions with her were unfortunately limited. Perhaps the experience would have been better if we had been welcomed by her as she was considerably more pleasant.

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Breakfast

SmartRental Collection Gran Via Centric
4.4/5103 Reviews

SmartRental Collection Gran Via Centric

Madrid City Center Madrid|0.05km from Palacio de la Prensa Cinema
My husband, baby and I enjoyed the apartment stay here so much that we booked a second night. We really wanted a bigger bed & terrace but were told that since we had a baby, we could not have a terrace. We were disappointed by this but decided to stay in the room we had originally anyway - it lacked any view so I wouldn’t book that particular apartment again but as far as space and necessities went, it was fine. The two gentlemen who greeted us and showed us to our room were incredibly kind and helpful. When we arrived we went for a drink on the rooftop for sunset, it was lovely. We paid for our rooms & breakfast upfront for both nights. We also received drink tickets for booking online with the company & check in - nice touch. Upon check out we were met by an individual who needs a course on tact, etiquette and respect. Andria I believe her name was (brunette with glasses) did not ask how our stay was or anything like a normal person working for a hotel would when a customer leaves. Instead she attacked and demanded money from us that we already paid. It was shocking. It took awhile to sort it out which caused my family, especially myself holding my baby so much stress as we were constantly accused of not paying our bill. We sure were not going to pay twice! It was unbelievable. No one deserves to be spoken to like we were spoken to. I am shocked at the lack of tact and etiquette along with insults coming from this individual. SmartRentals should be completely mortified with this person representing their chain and dealing with people at all. I would never come back because of this treatment. I asked for the managers info and she refused it. She also refused it when I asked another gentleman working there for it which was strange. If she happens to have the title of “manager”, then the blame goes to the top of the company for hiring or giving a job to this individual who failed completely to resolve the situation as a manager is normally trained to do. The lack of communication between staff or the computer system is not the fault of the customer. The inaccurate blame towards customers regarding payment that was paid is flat out wrong. It is unfortunate to have to give a terrible review for a great stay until the end but this experience should not happen to anyone else and this person should not be working in “customer service” for any company. The worst treatment I have ever received at a hotel, it was so low class. Horrible experience.

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Top rated hotels in Madrid

Searching for hotels near Palacio de la Prensa Cinema? Compare room rates and reviews to find your ideal stay.
Hostal Miami
3.8/519 Reviews
Madrid City Center
The location of this hotel is very good, just a few hundred meters away from the train station. The hotel has breakfast, but I didn't eat it inside, but I ate it in a small restaurant next to the hotel. There was an extra bed in the hotel, at least the room was large. There is an elevator and it should be suitable for bringing family members to play. The front desk staff is very good at serving. I feel that this hotel does not have a parking lot.
HC Callao
4.1/546 Reviews
Madrid City Center
The Location was excellent but to find the hostel itself was horrible. There was totally no sign to indicate that the hostel is within an office building without any sign of the hostel name and we had walked around the whole plaza and still couldnt find the address no 1. The hostel cannot be contacted with the phone given and thankfully after finding the info counter that we find the place. However, even within the building there is nothing to indicate which level is the hostel as the building info desk was not manned at that time. There were a couple of pickpocket who followed us entered the building pretending to help us and led us going to different floors to confuse us and managed to get away with my passport cover stolen thinking that it must be my wallet. It was a very tiring and frightful experience just locating this hostel due to lack of hostel signboard and communication from the owner despite writing to them for direction.
Woohoo Suites Madrid
4.1/513 Reviews
Madrid City Center
Excellent structure right on the Gran Via, friendly and helpful staff, rooms, nice, clean and with everything you need, I recommend.
Hostal Charlotte
3.9/525 Reviews
Madrid City Center
El sitio es una pasada, en plena Gran Vía con vista a Callao, estuve en el 9, en la 901 y las vistas son increíbles, arriba hay un bar que entre semana cierra pronto y el finde un poco más tarde, pero la verdad que 0 ruidos. La recepción es 24 h con un personal muy amable, con disponibilidad de dejar equipaje si la salida durante el día de salida es tarde, simplemente 3€. La habitación cuenta con un pedazo de televisión,armario con muchas perchas y caja fuerte, el baño limpio con una ducha muy guay! Y la terraza privada es enorme, con 4 asientos súper amplios y una mesita. El único pero sería el ascensor, que según veces vale la pena bajar andando, por lo demás una habitación IMPRESIONANTE
Hostal Valencia Madrid
3.9/575 Reviews
Madrid City Center
Per la prima volta proviamo un AFFITTA CAMERE in pieno centro all'interno di un palazzo d'epoca. La posizione è strategica sei in pieno centro, sulla Gran Via ( via principale di Madrid dove shopping cibo cultura si fondono amabilmente) avendo tutte le fermate della metro a due passi, ed i servizi vicini ( supermercato, ristoranti, farmacia, shopping). Il Palazzo è un palazzo vecchio, per cui l'ingresso non è un gran che. L'ingresso della reception molto caotica e vecchia. Camera che si sviluppa in lunghezza, bagno quasi del tutto ristrutturato con una gran doccia e la finestra !!! Molto utile e difficile da trovare!! Cameretta rettangolare con 4 lettini separati e arredo basico bianco stile Ikea . Un unico radiatore x riscaldare entrambi gli ambienti . Infatti a dicembre il bagno era un po' freddino e la camera andava abbastanza bene . Devo dire che se pur piccino e se pur trovandosi in un palazzo vecchio, 10 e lode x la pulizia . Ad ogni piano c erano dei piccoli ma storici salottini. La nostra finestra dava sulla piazza centrale e tolto che sulla Gran Via passano ambulanze, polizie , auto in continuazione, lo consiglio vivamente. Pulito, ordinato e abbastanza cordiali. Noi ci siamo trovati bene, ed avevamo le aspettative di un locale molto frequentato e standardizzato.
Hostal Josefina
3.6/521 Reviews
Madrid City Center
Pros: Perfect location a stone's throw from the metro Very clean, cleaning done perfectly well every day View of the square Negatives: When you arrive you don't even know it's a hotel, outdated building, in fact on each floor a different hotel… Dirty common areas, elevator that smells of musty Really poor reception, the staff does not speak French or English When you go out or when you come back, no hello, they do not even bother to look up from the desk. Very badly soundproofed, you can hear everything, shower, entrance bell, flushing, etc. No explanations about breakfast or access to the terrace. Room, without any decoration, no furniture or almost. You have to ask for towels. In the entrance, coffee machine without capsules (for 4 days) same for the drinks machine, empty during the stay

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